Residence Inn Seattle Bellevue Downtown

We had a nice surprise when we arrived and were upgraded to a 2-bedroom suite. Constantine was very nice and treated us like human beings and valued guests.

The whole unit (floors, kitchen, bathrooms, sheets, sofa, etc.) was very clean. The kitchen was my favorite part of the unit, but I wish we had simple oven items to use it (sheet pan, foil, baking tins). Breakfast was always very busy and very well stocked. Waffles, eggs, meat products, vegetables and rice. It was a very diverse spread of food. I liked that they had iced coffee and chocolate milk. This location was close to downtown Bellevue and very close to the light rail for us to have a short ride to Seattle. The parking garage has tight turns and although costs $19 per day, is actually more affordable than most other places.

At first, the heater wasn't working in our unit and it was freezing cold. Maintenance came and fixed the heater. Then, the heater wouldn't stop. Constantine offered for us to change rooms, but I couldn't with the long day we had, tired kids, and just trying to figure out why the heater would not stop. At some point, I had to go down to the lobby to ask someone to help (after calling and then nobody picking up). At around 10PM, the maintenance person finally confirmed that the AC/Heating unit was busted and was kind enough to bring fans, but at some point we needed to open the windows. It made for a loud and uncomfortable sleep, as our windows were right next to the freeway. It felt as though we were supposed to feel lucky that we were upgraded, but they really upgraded us to a room that gave us an awful experience.

Upon checkout, VKA reminded me of one of those people who are just around to collect a paycheck and robotically asks you how your stay was because he's required to do so. When I told him, he smiled and nodded his head. No apology or offer of talking to management or anything. You are just a number and in about 4 more hours, he gets to go home.

I like Marriott very much and usually appreciate their excellent customer service etiquette. I will most likely consider others before returning to this particular one.

早餐：早餐選項很多選項，包含優格、水果、炒蛋鬆餅不錯，且提供免費咖啡飲用
櫃台：櫃台處理問題態度也很好，check out 日期做修改也很快
房間舒適程度：乾淨，沒看到太髒亂的點，床算軟有電視機和廚房方便自己買回做菜
地點在高速公路Exit旁邊，離市區走路20分鐘即可

Ok. Wish there was on outdoor pool or patio to relax outside.

2 AM fire alarm that rang for a good 30 to 45 minutes in the hotel due to a glitch in the system. The building evacuated. Hotel was willing to give an inadequate $50 and parking credit as compensation for my $280 hotel room and very poor experience. Upon checkout the next day when requesting compensation for the challenge, the desk clerk pleaded lack of authority but assured me the manager would call. That call from Manager never came. I did call back and speak to the manager who was not particularly accommodating. Marriott Bonvoy customer service offered me a $30 credit. I would not have slept there if they had paid me too. I’ve been a Marriott Bonvoy customer for 15 years. This was the first time I’ve asked for an accommodation. It was rejected. Perhaps Hilton delivers a different experience.

I liked the breakfast during the week.
We ate a burger at the bar and it was very good.
My husband and I used the gym and liked it very much.
A 10 min walk from the light rail that goes into Seattle which worked well.

I am a frequent traveler and have stayed in almost all bellevue hotel before. This one offers the worst value.

1. They dont honor Platinum status. When they had good availability, there was No upgrade provided at checkin, even when asking. They claimed the best they can do it to provide a room away from the highway. Or “use your upgrade rewards.”
2. Location is bad. They are so close to highway. Really noisy at night.
3. When trying checkin before noon, they asked me $50 early checkin fee that i never heard of, when many vacant rooms available.

Alternative: Seattle Marriott Bellevue is newer and at the same price range. with M lounge at the first floor, closer to Downtown. Hot breakfast till 10AM And plenty of free street parking overnight.

Friendly staff. Nice and clear room, with a small kitchen. Good location. Has a basic breakfast.

It was close to the highway - close to downtown and the airport

This was our first time staying with the Residency Inn in Bellevue. It was a really nice property. Room was nicely laid out, spacious. Kitchen was well equipped. Hotel staff was professional, friendly and helpful. Temperature was easily controlled. The entire hotel was super clean. The hot breakfast was one of the best we've experienced with plenty of nutritious choices. Ambiance was relaxing. Pool and gym were clean and adequate. The train into Seattle is a 5-10 minute walk from the hotel. Very convenient. Only about a mile to get to downtown Bellevue. Highly recommend.

I loved having the full kitchen setup. The room was clean and very comfortable. The staff was all very friendly and always accommodating.