Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Cons:
Thin walls
Uncomfortable room layout

Categories

Cleanliness
8.25
Overall positive mentions of clean rooms.
Service
8.75
Staff are friendly and helpful.
Location
8.25
Very close to town centre and all the restaurants.
Room Quality
6.75
Thin walls and uncomfortable facilities noted in negative reviews.
Amenities
8.25
Good amenities available, such as secure parking.
Value for Money
7.25
Mixed reviews; some felt it did not live up to expectations.
Food and Beverage
8.75
Exceptional food, especially noted in afternoon tea reviews.
Overall Experience
7.75
Overall enjoyable experiences mentioned, with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:40

Property Description

Award-Winning Restaurant and Banquet Facilities
The County Hotel boasts an award-winning restaurant that offers a delightful culinary experience for guests. Additionally, with 5 versatile banqueting and conference rooms, accommodating 8-150 people, it's the perfect venue for any event or meeting.

Convenient Location and Nearby Attractions
Situated just 3 minutes from the local train and bus station, and a short 10-minute walk to the city centre, the hotel offers easy access to transportation and city amenities. Guests can explore popular attractions such as Chelmsford Museum, Essex County Cricket Club, Riverside Ice and Leisure, and Chelmsford Cathedral, all within walking distance.

Modern Amenities and Comfort
All 58 bedrooms at the County Hotel are equipped with a flat-screen TV and complimentary WiFi, ensuring guests stay connected and entertained throughout their stay.

Book your stay at the County Hotel now and experience luxury and convenience in the heart of Chelmsford!

Important information:

Early arrivals: if your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. If you choose not to reserve, we will be happy to store your bags for you.

During the Christmas period the property hosts various events and parties. The hotel will therefore not be as quiet as at other times. Every effort is made to ensure your room if away from any such events, however due to the location of rooms sometimes this may not be possible.

Please note, the restaurant is closed from the 01 to 17 January. Food will be available at the bar during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8
Based on 2168 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.25
Room Quality: 6.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.75
Overall Experience: 7.75
E
Edward Hale solo_traveller gb
10
Great staff
Pros:

Staff went above and beyond to help me out as I am a disabled gentleman. The first night I was there I mistakenly allocated a room which I couldn't get to but the receptionist pulled a rabbit out of the hat to get me an appropriate room so top marks to her.

Cons:

The coffee maker in my room didn't work and despite me pointing this out it was not fixed.

2026-08-22 via Nuitee
J
Jan couple gb
5
Always great to be in Chelmsford
Pros:

General public area on ground floor is nice.

Cons:

Hotel could definitely do with some room upgrades, they are tired and smell old.

2026-08-22 via Nuitee
M
Mady solo_traveller au
9
Pros:

The location was fantastic and staff were lovely.

Cons:

Room temperature

2026-08-21 via Nuitee
M
Mawiya solo_traveller gb
8
2026-08-20 via Nuitee
C
cindy couple gb
5
2026-08-20 via Nuitee
E
Emma couple gb
10
2026-08-19 via Nuitee
M
Masood solo_traveller no
9
2026-08-19 via Nuitee
E
Emma couple gb
10
We had a lovely stay, and have already booked again for next year..
Pros:

I loved the staff, they were friendly and couldn’t help anymore if they tried.
Very clean rooms, spacious and all we needed.
The food was outstanding.

Cons:

I actually can’t think of anything.

2026-08-19 via Nuitee
N
Natasha couple gb
9
2026-08-19 via Nuitee
T
Terry couple gb
7
Good comfortable hotel to get your head down
Pros:

Location was perfect for Country Calling. Perfectly sized room, comfortable bed and clean. Staff were very friendly and helpful.

Cons:

Only one bath towel and one hand towel provided even though two adults were stipulated on booking. No bottled water provided in the room. Lack of air conditioning in room. From 7am the next morning lots of vibrations noises from units on flat roof.

2026-08-18 via Nuitee
S
Smith couple gb
5
Average
Cons:

First time l had to pay to park

2026-08-18 via Nuitee
J
James solo_traveller gb
10
Pros:

Great staff, lovely reception, restaurant and bar. Easy to find and park. My first stay in one of the annex rooms was comfortable but had a lot of early morning road noise- not so bad as I had tob enough early 😅 2nd stay on one of the hottest days was in the main hotel on the 2nd floor was comfortable but think it was cooler one floor down. All that said I am a fan, they are independent and the staff lovely!

2026-08-18 via Nuitee
J
john solo_traveller gb
8
Pros:

The hotel is situated in a good location with ample parking.
A short walk from the town centre and railway station.

Cons:

Our stay was on the warmest day of the year. Although the room had a fan it was still very warm as on the top floor.
We accept that the weather was unusually hot.

2026-08-17 via Nuitee
S
Simon solo_traveller gb
4
Pros:

Location and car park (though not free)

Cons:

Room was like a sauna. No A/C and one small fan provided.

2026-08-17 via Nuitee
R
Rodrigo couple ch
4
2026-08-16 via Nuitee
E
Eric family_with_children gb
10
2026-08-15 via Nuitee
C
Catherine solo_traveller ae
8
Pros:

Great location very close to the station and bus station.

2026-08-14 via Nuitee
P
Prafula couple gb
4
Fair
Pros:

Location

Cons:

Not enough parking
Needs updating

2026-08-13 via Nuitee
M
Megan couple gb
10
Pros:

This hotel was lovely and perfect for one night away when attending a festival. The staff were friendly, the rooms were nice and clean. Defiantly recommend.

2026-08-10 via Nuitee
A
Annemiek solo_traveller nl
9
Pros:

Heerlijk engels onrbijt. Dichtbij station. Je kon zowel in de pub als restaurant.

Cons:

Parkeerplaats was ook start/eindstation van rijexamen. Daardoor was het lastig om door de week een plek te vinden. Deze situatie is tijdelijk.

2026-08-10 via Nuitee