Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Cons:
Thin walls
Uncomfortable room layout

Categories

Cleanliness
8.25
Overall positive mentions of clean rooms.
Service
8.75
Staff are friendly and helpful.
Location
8.25
Very close to town centre and all the restaurants.
Room Quality
6.75
Thin walls and uncomfortable facilities noted in negative reviews.
Amenities
8.25
Good amenities available, such as secure parking.
Value for Money
7.25
Mixed reviews; some felt it did not live up to expectations.
Food and Beverage
8.75
Exceptional food, especially noted in afternoon tea reviews.
Overall Experience
7.75
Overall enjoyable experiences mentioned, with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:40

Property Description

Award-Winning Restaurant and Banquet Facilities
The County Hotel boasts an award-winning restaurant that offers a delightful culinary experience for guests. Additionally, with 5 versatile banqueting and conference rooms, accommodating 8-150 people, it's the perfect venue for any event or meeting.

Convenient Location and Nearby Attractions
Situated just 3 minutes from the local train and bus station, and a short 10-minute walk to the city centre, the hotel offers easy access to transportation and city amenities. Guests can explore popular attractions such as Chelmsford Museum, Essex County Cricket Club, Riverside Ice and Leisure, and Chelmsford Cathedral, all within walking distance.

Modern Amenities and Comfort
All 58 bedrooms at the County Hotel are equipped with a flat-screen TV and complimentary WiFi, ensuring guests stay connected and entertained throughout their stay.

Book your stay at the County Hotel now and experience luxury and convenience in the heart of Chelmsford!

Important information:

Early arrivals: if your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. If you choose not to reserve, we will be happy to store your bags for you.

During the Christmas period the property hosts various events and parties. The hotel will therefore not be as quiet as at other times. Every effort is made to ensure your room if away from any such events, however due to the location of rooms sometimes this may not be possible.

Please note, the restaurant is closed from the 01 to 17 January. Food will be available at the bar during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8
Based on 2197 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.25
Room Quality: 6.75
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.75
Overall Experience: 7.75
P
Paul • solo_traveller • gb
8
Pros:

Centre of town. Expensive really but nice room in the maze of corridors. There was a party on downstairs but I didn't hear a thing so that was good. Had to leave before breakfast started so can't comment on that.

2026-09-18 • via Nuitee
N
Nicolas • family_with_children • gb
9
All convenient.
Pros:

All good except for noisy neighbours outside the room- not your fault.

Cons:

Iffy shower hot water.

2026-09-17 • via Nuitee
A
Adeyemi • couple • gb
7
2026-09-16 • via Nuitee
S
Steven • couple • gb
9
Pros:

The facilities of the hotel and the location were perfect for our requirements (close to the railway station and fast trains into London)

2026-09-16 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
Very nice Hotel.
Pros:

Such friendly staff. Free drinking water by check in. Stall running up stairs to make sure we got out the very small lift and opened the outside door. Lovely lounge. Lovely comfortable rooms. Good access for trains, buses, taxis. Site seeing and shopping. Good entertainment.

Cons:

The accessable room had a step up shower. No hand grips. The shower seat was too big for the shower. The door didn't close. The carer had to mop the floor. Toilet not useful for severly disabled or those unable to stand. Just too low. The lift small but the overall facilities compensated with good food.

2026-09-14 • via Nuitee
W
william • solo_traveller • gb
2
Cons:

England were

2026-09-14 • via Nuitee
D
David • couple • gb
10
Pros:

Brilliant hotel staff excellent

2026-09-14 • via Nuitee
S
Shilla • couple • gb
8
2026-09-14 • via Nuitee
G
gemma • couple • gb
7
Lovely hotel previously, but stay not the same on this occasion
Pros:

The breakfast was amazing. Location is great. Bed was comfortable.

Cons:

I have stayed at this hotel twice before now but never in the "cottage" this is separate to the main hotel. It was clean and simple but felt like student digs. I would not wish to come back if staying in this part of the hotel. The room was very simple.

2026-09-14 • via Nuitee
B
Beryl • solo_traveller • gb
10
Pros:

The space and central location of the hotel.

Cons:

Floor was a little dirty, and traffic noise was loud in a morning.

2026-09-13 • via Nuitee
C
Chris • extended_group • gb
2
Would never go back thanks to the rude unhelpful receptionist at checkout.
Pros:

Location was good for where i was working

Cons:

I had no Hot water in the shower and when I reported it to reception when going for breakfast the rude receptionist started arguing and saying it was my fault and didn't no how to operate the shower. No apology or offer to get some to have a look at it.

2026-09-12 • via Nuitee
B
Ben • solo_traveller • gb
8
2026-09-12 • via Nuitee
L
Lucia • family_with_children • es
10
Excelente trato
Pros:

Excelente ubicación y personal siempre atento. La comida excelente también!

Cons:

Debido a mi problema de movilidad, la distribución de habitaciones se me hizo un poco laberíntica.

2026-09-10 • via Nuitee
J
Jonathan • couple • lu
8
2026-09-10 • via Nuitee
T
Tracy • couple • gb
8
Fab
Pros:

Location

Cons:

Rooms were dated needed modernising

2026-09-09 • via Nuitee
G
Glen • solo_traveller • gb
8
Pros:

Food at the restaurant was really good

Cons:

I'd expect breakfast to be included for £190 a night

2026-09-09 • via Nuitee
I
IAN • couple • es
9
A recommended value for money stay.
Pros:

The hotel is in a central location for shoppiong and dining out. Secondly close to the coach and train station. The staff were very pleasant and well trained. The room had everything we needed for a 2 night stay and was very clean. We found the hotel to be good value for money and therefor recommended.

Cons:

Although there is a lift to the bedrooms there are a few steps which may cause a poblem if someone has a disability.

2026-09-09 • via Nuitee
A
Alex • extended_group • gb
10
Good stay with good company in a very good hotel
Pros:

Enjoyed the complete experience

Cons:

Everything was very good no dislikes

2026-09-06 • via Nuitee
I
Ian • couple • gb
10
Great location and hotel
Pros:

Great location and very friendly and helpful staff. Room was great and breakfast was excellent

Cons:

Nothing

2026-09-05 • via Nuitee
A
Angela • couple • au
8
2026-09-05 • via Nuitee