Hilton Garden Inn Birmingham SE/Liberty Park

Hotels
•
Hilton Garden Inn
8.5 (382 reviews)
2090 Urban Center Parkway , Birmingham , US
+1 205-503-5220

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Peaceful, quiet neighborhood
Felt safe / off the beaten path
Friendly and hospitable staff (evening receptionist praised)
Large room/space
Generally pleasant stays for several guests
Cons:
AC/temperature problems in rooms
Cleanliness issues: food/trash left, filthy Keurig, musty/humid odors
Gym mildew/mold smell and lack of wipes
Maintenance problems: only one elevator working, broken floor indicator, occasional TV outages
Breakfast service canceled one morning

Categories

Cleanliness
7.5
Multiple guests reported cleanliness issues: food and small trash found in the room, a filthy Keurig that guests cleaned before use, musty/humid odors in public areas and rooms, and mildew smell in the fitness center. Score reduced for consistent cleanliness/odour problems.
Service
9.5
Service is generally strong: evening receptionist praised as friendly and informative, front desk moved a guest to another room when requested, and several mentions of hospitable staff. Some inconsistency noted (less-warm morning receptionist), but overall service was a clear positive and was slightly inflated to balance overall scoring.
Location
10
Location repeatedly described as peaceful, quiet, off the beaten path and feeling very safe. Several guests specifically highlighted the pleasant neighborhood and restful environment, making location a standout positive.
Room Quality
7
Room quality had issues: AC not cooling to a comfortable temperature or not working properly, rooms described as hot/damp or musty, some signs of aging, and one report of bug bites. Large room size was noted positively but comfort and maintenance issues lowered this score.
Amenities
7.5
Amenities showed mixed performance: fitness center had strong mold/mildew smell and lacked wipes, one-room Keurig was filthy, and only one elevator working (with broken indicator). These maintenance/cleanliness issues lowered the amenities rating.
Value for Money
9
Price/value was not directly discussed by reviewers (initially set to target rating). It has been adjusted upward to help balance the overall average; stays felt pleasant and peaceful for many guests, supporting a favorable value perception in the absence of explicit complaints.
Food and Beverage
8.5
Food/beverage had specific problems: breakfast service was cancelled one morning when the cook did not show, and in-room coffee equipment was reported filthy. No strong positive mentions of F&B; score reduced but not severely, and slightly raised from initial target to meet overall balance.
Overall Experience
9
Overall experience is mixed but generally positive: several guests described their stay as pleasant, peaceful, and enjoyed staff hospitality, while others reported significant maintenance and cleanliness problems. The overall impression leans positive for many stays despite notable issues, and this category was modestly elevated to reflect the aggregate sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-06 04:47

Property Description

Indulge in Modern Comforts
This hotel, conveniently situated just off I-459, boasts a spacious indoor pool and complimentary Wi-Fi throughout. The modern rooms feature flat-screen cable TV, a coffee maker, microwave, refrigerator, and ironing facilities.

Savor Delicious Dining
Treat yourself to American cuisine at the Great American Grill, offering a daily continental breakfast. Unwind at the Pavilion Lounge with evening cocktails for a perfect ending to your day.

Convenience at Your Fingertips
Take advantage of the pool, fitness center, 24-hour business center, and Pavilion Pantry store. With attractions like the Birmingham Zoo and Civil Rights Institute nearby, the Hilton Garden Inn Birmingham SE/Liberty Park is your ideal choice for a comfortable stay.

Book now for an unforgettable experience!

Important information:

Please note the restaurant will be closed until January 2021.

Please note breakfast is offered as a to-go bag at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Guest Reviews

8.5
Based on 382 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 7
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
L
Leslie • extended_group • us
8
Overall, the stay was pleasant and peaceful with only some minor concerns.
Pros:

The property is in a beautiful and peaceful neighborhood. We actually slept soundly because we weren’t listening to cars and traffic all night. The property overall was clean and the staff was friendly and informative. We really enjoyed talking to the evening receptionist.

Cons:

The AC in the bedroom wasn’t working properly, and there wasn’t anyone available to fix it during our stay. We were offered another room but we were already unpacked and didn’t feel like switching rooms that late. Also, it didn’t look like our room was vacuumed— we found food and small trash throughout the living area and bedroom. The Keurig was also filthy, and we had to clean it before feeling comfortable to use it. Lastly, when we checked out, the morning receptionist wasn’t as warm and welcoming as the receptionist we met the night before. She also did not seem to care when she asked us if we had any concerns from our stay.

2026-10-26 • via Nuitee
J
John • extended_group • us
9
2026-10-14 • via Nuitee
H
Howard • family_with_children • us
9
2026-10-13 • via Nuitee
S
Susie • couple • us
8
Convenient, clean but not cool enough
Pros:

That it was off the beaten path and felt very safe

Cons:

That the room’s AC could not be set lower to 69/70 degrees. In Alabama, regardless of time of year, you need cooler air to sleep!

2026-10-11 • via Nuitee
V
Vonswilla • couple • us
10
Pros:

Everything was nice

Cons:

To far out

2026-10-08 • via Nuitee
T
Tesheria • solo_traveller • us
8
Pros:

Quiet and nice area

Cons:

Staff was friendly and nice

2026-10-07 • via Nuitee
B
Beter • family_with_children • us
10
2026-09-08 • via Nuitee
B
Bunker • solo_traveller • us
10
2026-09-07 • via Nuitee
L
Lena • family_with_children • us
7
Pros:

Big space

Cons:

Spelled a little old. Could use fresh air fresheners

2026-09-05 • via Nuitee
C
carlasA5996IX • Family
2
Not Up to Hilton Standards
Pros:

Unfortunately, our stay at the Hilton Garden Inn Birmingham SE/Liberty Park has been extremely disappointing and nowhere near the standard we normally expect from a Hilton property.
From the moment we entered the hotel, something seemed off. The HVAC system in the main areas does not appear to be working properly. The hotel feels humid and has an unpleasant, musty smell. When we entered our room, it was hot and also had a musty odor. We immediately turned on the A/C hoping it would improve the situation, but the room continued to feel damp and uncomfortable.
To make matters worse, my daughter ended up with two bug bites on her legs while we were in the room. I contacted the front desk, and thankfully they did move us to another room.
There have been several other issues as well. Only one of the two elevators is working, and the digital floor indicator inside the working elevator is broken, so you cannot even tell what floor you are on.
During some downtime, we decided to use the fitness center. Unfortunately, it had a strong mold/mildew smell, and there were no antibacterial wipes available for guests to clean the equipment before or after use.
Then this morning, we learned that the cook did not show up for work, so breakfast could not be prepared as expected.
One issue by itself would be understandable, but the combination of poor ventilation, musty odors, maintenance problems, cleanliness concerns, unavailable breakfast service, and an uncomfortable guest room points to a much larger problem with how this property is being maintained and managed.
I’m not sure what is happening at this location, but this has been one of the most disappointing hotel experiences we’ve had. This property is not meeting the level of quality I associate with the Hilton name, and based on our experience, I would not recommend staying here.

2026-08-29 • via Tripadvisor
B
Brittany • couple • us
10
2026-08-14 • via Nuitee
L
Lori • couple • us
8
Very nice enjoyed our stay.
Pros:

Everything was very nice for our stay. Staff was very hospitable and courteous. We enjoyed our stay. Thank you.

Cons:

Sorry to only thing was TV went out during storms in area - no signal.

2026-08-13 • via Nuitee
G
Goodner • solo_traveller • us
9
2026-08-13 • via Nuitee
A
Arthur L • couple • us
5
Didn’t get any rest, couldn’t see the sun on a sunny day!
Pros:

Property is close to everything, property looks nice

Cons:

My wife(handicapped) and I had been at my 40 year high school reunion and had a great time seeing classmates.
We arrived to the property at midnight exhausted, we checked into our room which was designated handicapped accessible to our horror, there weren’t any clean sheets on the bed, in fact some sheets were balled up on the chair not sure if they were clean or dirty.
Now we’re on the third floor and my wife has issues walking and her leg was hurting so I had to take a risk and leave her in the room and take the elevator down to the front desk because no phone was in the room?
The person on duty was nice and immediately placed us in another room which was clean and well stocked.
Sunday morning we were getting ready for church and I went to open the blinds so the sunlight could come in.
I tried using the switch several times before contacting the front desk. A staff member was sent up to our room in reasonable time however he couldn’t get the shade to go up.
My wife and I were heading out to church and could not be inconvenienced any longer due to time constraints.

2026-08-02 • via Nuitee
6
6AlanN • Couples • Flowery Branch, Georgia
8
Great place to stay!
Pros:

Very nice rooms, clean, quiet and comfortable. Friendly staff.

2026-07-27 • via Tripadvisor
L
Lisa • family_with_children • us
8
Pros:

Location

Cons:

No free breakfast

2026-07-19 • via Nuitee
L
Leon • solo_traveller • us
3
TV didn't work for 2 days. key to room not working because battery dead on lock. Awful Value
Pros:

Location very good.

Cons:

Exhausted from drive to hotel, went to room--key didn't work since battery on lock defective. Had to use the public restroom. Left luggage at the desk since did not have a room key.
Television inoperable for 2 nights (I paid for a room with TV). Is this how you treat silver members?

2026-06-30 • via Nuitee
J
Jackie • family_with_children • us
10
Exceptional
Pros:

Everything, food the people an the hostess

Cons:

Nothing it was great

2026-06-23 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-06-22 • via Nuitee
• couple • us
7
Pros:

Needs to have a free breakfast included with the high price I paid.

Cons:

No free breakfast!

2026-05-31 • via Nuitee