Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.9
Based on 2336 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
Y
Yusuke • couple • jp
8
2026-08-29 • via Nuitee
P
Paul • couple • gb
7
Handy for airport.
Pros:

Handy for an overnight after arriving at in Narita airport. Good breakfast. Staff really helpful.

Cons:

Room clean but tired I'm afraid.

2026-08-29 • via Nuitee
N
Norihisa • solo_traveller • jp
7
2026-08-28 • via Nuitee
G
Graeme • solo_traveller • au
8
2026-08-28 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-08-27 • via Nuitee
I
Ibrahim • family_with_children • gb
8
2026-08-26 • via Nuitee
M
Marc • couple • au
10
Will stay there again
Pros:

Perfect location to the airport and travel to Tokyo for the day. The small convenience store in the lobby was amazing for everything including light meals. The airport shuttle bus runs to the minute with high frequency.

Cons:

Nothing

2026-08-26 • via Nuitee
B
Bernhard • solo_traveller • at
9
sehr angenehm!
Pros:

gratis Shuttle service in die Stadt und zum Flughafen

2026-08-25 • via Nuitee
D
David • couple • au
10
Great place to stay.
Pros:

Friendly and helpful staff.

Cons:

Nothing

2026-08-25 • via Nuitee
A
AI • couple • jp
10
Pros:

部屋も清潔で、食事も大変良かった

2026-08-25 • via Nuitee
K
Karla • solo_traveller • au
10
2026-08-23 • via Nuitee
A
Alexandra • couple • nz
8
2026-08-23 • via Nuitee
J
juanita • extended_group • at
7
Ok
Pros:

Shuttle Bus zum Flughafen praktisch
Restaurant ist sehr gut

Cons:

Es ist alt und verlassen

2026-08-21 • via Nuitee
P
PhuongDung • family_with_children • us
3
2026-08-21 • via Nuitee
K
Karin • family_with_children • nl
8
2026-08-20 • via Nuitee
N
N.123 • solo_traveller • at
10
Empfehlenswert
Pros:

Die Wünsche für die Zimmern wurden ernst verarbeitet und angenommen, auch in der Hochsaison. Die Zimmern waren sauber, Klimaanlage sehr gut funktioniert, Personal sehr freundlich, Convenience Store ist klein, aber hat wirklich alles was man braucht und Mitarbeitern dort super nett und hilfsbereit. Das Hotel liegt schon abseits von allem, aber gibt es gute Verbindungen zwischen Hotel und die Stadt, Einkaufszentrum und Flughafen. Frühstücksbuffet hervorragend! Gibt's lecker Omelette, Salate, Säfte und vor allem japanischen Leckereien! Im Zimmer gibt es Kaffee, Tee und Co.

Cons:

Die Lage vielleicht, da es weit weg von der Stadt Narita liegt. ( Aber wie geschrieben, gibt es gratis Shuttle Bus Verbindungen zwischen Flughafen oder Stadt Narita und das Hotel, nicht häufig, aber immerhin besser als nichts. Mit dem Taxi von Flughafen 1900 Yen gekostet. Zum Aeon Shopping Center Narita 2600 Yen gekostet. )

2026-08-20 • via Nuitee
S
Scott • couple • au
8
2026-08-18 • via Nuitee
F
Felix • family_with_children • be
7
Praktisches Flughafenhotel
Pros:

Das Wichtigste an einem Flughafenhotel ist die gute, unkomplizierte und schnelle (Bus)verbindung zum Flughafen. Insoweit klappte alles ganz entspannt.

Cons:

Die mitunter sehr negativen Bewertungen einiger Reisender konnte ich überhaupt nicht nachvollziehen. Das Hotel ist vollkommen in Ordnung.

2026-08-18 • via Nuitee
S
Stephanie • family_with_children • us
9
Perfect for airport transfer!
Pros:

This hotel most resembles a typical US hotel. Spacious room and bathroom, clean, and friendly staff. Despite being close to the airport, the location was not disturbed by air traffic. Perfect place to stay when you either arrive or are getting ready to depart Japan through Narita. We utilized the shuttle from the train station at the airport and then back to the airport the next day, which was wonderfully convenient.

Cons:

There is nothing near this location that you can walk to. This hotel is only good for being very close to the Narita airport, unless you are renting a car.

2026-08-17 • via Nuitee
M
Marcus Bohlig • family_with_children • de
8
2026-08-16 • via Nuitee