Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 400 per day.

Location

Guest Reviews

7.9
Based on 2284 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
K
Kyle • solo_traveller • nz
7
Pros:

Good location

Cons:

Room was non smoking though had VERY strong smell of cigarette smok, even opeing windows didnt get rid of it

2026-07-11 • via Nuitee
J
Jan • couple • au
8
Very clean place to stay. lovely staff all very friendly
Pros:

Shuttlebus excellent for the airport

Cons:

Small size room for 2 people

2026-07-08 • via Nuitee
N
NEŞE • family_with_children • tr
10
2026-07-08 • via Nuitee
S
Spence • solo_traveller • ca
10
Pros:

Friendliness of the staff

2026-07-08 • via Nuitee
M
Michael • couple • au
5
It’s close to the airport but rather select another hotel.
Pros:

We were given a room that was so small that the queen bed had been pushed against a wall meaning that one person had to climb over the other to get into bed!!!
I complained and was given a larger room (a normal room) but was advised that I had selected that room when booking but that it not true

Cons:

The initial room allocated was so small!!!

2026-07-06 • via Nuitee
M
Marc • couple • au
10
A very comfortable and extremely pleasant and organised staff
Pros:

Perfect in every way

Cons:

Nothing

2026-07-06 • via Nuitee
F
fengfeng • solo_traveller • cn
10
2026-07-03 • via Nuitee
L
LINA • couple • th
10
心地よいサービスで、快適な滞在でした。
Pros:

スタッフのみなさんが、とても親切でフレンドリーな対応をしてくれる。
ベルキャプテン、フロント共に素晴らしい接客スキルをもっています。快適な滞在でした。空港✈️送迎バスのドライバーさん、親切で、心温まるサービスとお心遣いありがとうございました。（降車後大きな荷物を運ぶカートを撮りに行ってくださり、困っていた私を助けてくれました）
素敵なホテルです💖

Cons:

最上階にあるレストラン（2件）に、定休日がある事。
私どもの宿泊日が、たまたま不運にも週一回の定休日（火曜日）に当たってしまいました。レストランを利用しようと思っていたのでとても残念でした。
しかしフロントで対応してくれた女性スタッフが、さまざまな代案を提示してくれましたので、助かりました。

2026-07-02 • via Nuitee
C
chen • solo_traveller • pl
6
Pros:

Location .
Breakfast.
Mr. Following on from my review, I would like to share a wonderful experience I had upon leaving the hotel.
Mr. Takashi Nose, rooms division manager.was very helpful.

Cons:

Needs renovation !!!

2026-07-02 • via Nuitee
J
JESSICA • family_with_children • it
8
Tranquillo
Pros:

Tutto come mi aspettavo

Cons:

Nulla

2026-07-02 • via Nuitee
I
Ines • solo_traveller • de
5
2026-07-01 • via Nuitee
B
Beata • couple • dk
9
Fantastisk hotel med gode faciliteter. venlig og hjælpsomme personale. Vi vil kommer igen ved besøg
Pros:

Personale, svømmebassin, saunaer og fitness. Godt tilbudt med shuttlebusser til både raport, station og supermarket,

Cons:

Jeg tror jeg har lavet en aftale til en nedsat pris på en buffet aften , og jeg var en del skuffet at den har været glemt dagen efter. Vi har købt 2 overnatninger med forudbetalt morgenmad, hvor vi brugte kun 1 gang spisning da vi rejste dagen før kl 18. Og jeg har talt med personalet om det allerede ved check in. Muligt sprog misforståelse? Det er ikke stort beløb, men aftale er en aftale. Et lille minus.

2026-06-30 • via Nuitee
O
Osamu • solo_traveller • us
8
2026-06-29 • via Nuitee
S
Shannon • couple • de
7
Pleasant, convenient, friendly stay by the airport.
Pros:

I loved that it had an airport shuttle and city shuttle.

Cons:

I stayed in a room that had some mold.

2026-06-29 • via Nuitee
M
Mustafa • extended_group • in
10
2026-06-28 • via Nuitee
F
Fabio • solo_traveller • br
10
Pros:

A localização excelente! Hotel muito próximo do aeroporto de Narita, excelente para pegar voos deste aeroporto.

2026-06-28 • via Nuitee
H
Heba Nagy • family_with_children • eg
10
It’s amazing
Pros:

Every thing more than perfect

Cons:

Every thing

2026-06-28 • via Nuitee
P
Patrick • couple • be
8
Pros:

Close to the airport, breakfast

2026-06-27 • via Nuitee
H
Heba Nagy • family_with_children • eg
1
2026-06-27 • via Nuitee
G
Gary • solo_traveller • gb
3
S
Pros:

Location

Cons:

Very old rooms, disappointing.

2026-06-27 • via Nuitee