Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 400 per day.

Location

Guest Reviews

7.9
Based on 2301 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
I
Ida • solo_traveller • at
4
2026-07-25 • via Nuitee
R
Rafael • extended_group • nl
10
Pros:

Family Mart in the lobby!!! Close to the airport, free shuttle to airport. Large rooms

2026-07-24 • via Nuitee
S
SASAKI • couple • jp
8
2026-07-23 • via Nuitee
K
Keiko • extended_group • jp
6
成田空港を利用する時に便利です
Pros:

空港から近く、駐車場の利用できて良かった。製氷機の横にウォーターサーバーもあり便利でした。

Cons:

お風呂場に床に小さな虫が沢山いたのでびっくりしました。画像が撮れず証明出来ませんが、確認すべきだと思います。

2026-07-23 • via Nuitee
K
Kim • couple • au
1
Awful dint book here unless you want to lose your money
Pros:

Awful

Cons:

No flexibility

2026-07-23 • via Nuitee
O
Oscar • solo_traveller • gb
7
2026-07-22 • via Nuitee
A
Andy • solo_traveller • us
9
Pros:

Good location near the Narita airport.

2026-07-22 • via Nuitee
J
jennifer • solo_traveller • ca
10
2026-07-20 • via Nuitee
P
Peter • extended_group • at
9
Superior Hotel
Pros:

Great as always

Cons:

Nothing

2026-07-19 • via Nuitee
P
Patricia • couple • gb
7
Convenient for an early flight.
Pros:

Convenient for airport

Cons:

Older property and a bit tired.

2026-07-19 • via Nuitee
L
Lisa • couple • au
8
Relaxing and enjoyable
Pros:

We liked the bus services between airport and also the mall.
Helpful front desk and concierge staff.

Cons:

If upstairs restaurants were open for afternoons drinks & snacks

2026-07-19 • via Nuitee
Y
Yves • extended_group • ca
10
2026-07-18 • via Nuitee
T
tatsuya • solo_traveller • jp
9
次回も宿泊する。
Pros:

スタッフの対応も素晴らしくもっと早く知っていたら良かった思いました。ルームサービスの料理も美味しく満足しています。更に駐車場が無料に驚きました。

Cons:

大切な意見を書く時は匿名では書きません。1234室に泊まった百瀬ですが、一つだけ嫌で気分を害しました。それはシャワーカーテンが生乾きの雑巾の匂いが強く感じました。次の宿泊時宜しくお願いします。

2026-07-18 • via Nuitee
S
Swan • solo_traveller • au
6
Pros:

Close to airport

Cons:

Very old hotel

2026-07-17 • via Nuitee
K
Kyle • solo_traveller • nz
7
Pros:

Good location

Cons:

Room was non smoking though had VERY strong smell of cigarette smok, even opeing windows didnt get rid of it

2026-07-11 • via Nuitee
J
Jan • couple • au
8
Very clean place to stay. lovely staff all very friendly
Pros:

Shuttlebus excellent for the airport

Cons:

Small size room for 2 people

2026-07-08 • via Nuitee
S
Spence • solo_traveller • ca
10
Pros:

Friendliness of the staff

2026-07-08 • via Nuitee
N
NEŞE • family_with_children • tr
10
2026-07-08 • via Nuitee
M
Michael • couple • au
5
It’s close to the airport but rather select another hotel.
Pros:

We were given a room that was so small that the queen bed had been pushed against a wall meaning that one person had to climb over the other to get into bed!!!
I complained and was given a larger room (a normal room) but was advised that I had selected that room when booking but that it not true

Cons:

The initial room allocated was so small!!!

2026-07-06 • via Nuitee
M
Marc • couple • au
10
A very comfortable and extremely pleasant and organised staff
Pros:

Perfect in every way

Cons:

Nothing

2026-07-06 • via Nuitee