Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent airport location and shuttle service
Friendly, courteous and helpful staff
On-site convenience store (FamilyMart / 7-11)
Good value for money
Comfortable rooms (where updated)
On-site dining and breakfast buffet
Cons:
Aging facilities and tired room decor
Bathroom issues (outdated, bathtub showers, reports of mold/imprint)
Cleanliness inconsistencies (stains, dirty curtains/windows, carpet concerns)
Occasional long waits for shuttle or check-in
Bar closed or limited hours
Residual smoke smell in places despite non-smoking policy

Categories

Cleanliness
6.5
Multiple reviews note cleanliness issues (mold in bathroom, stains/imprint on bath, dirty curtains/windows, carpet concerns) though some guests reported rooms as clean; overall mixed-to-negative cleanliness.
Service
9
Staff repeatedly described as friendly, courteous and helpful (assisting with luggage, accommodating), though there are occasional operational complaints (check-in wait, shuttle delays).
Location
9.5
Extremely convenient for the airport — many comments on proximity to the airport and the helpful shuttle; FamilyMart/7-11 in the building adds to location convenience.
Room Quality
6
Rooms and bathrooms described as dated/tired with aging decor, small size in some cases and outdated bathrooms (bathtub showers, safety concerns); occasional positives on comfort but overall room quality judged below average.
Amenities
8.5
Good practical amenities: airport shuttle, in-building convenience stores (FamilyMart/7-11), on-site restaurants and baggage forwarding; some amenity negatives (bar closed in afternoon, shuttle frequency/wait times).
Value for Money
8.5
Several guests highlighted strong value for price paid (explicit praise for cost/value), making value a notable positive despite some facility shortcomings.
Food and Beverage
8
Breakfast buffet and on-site dining received positive mentions; limited criticism mostly about bar opening hours rather than food quality.
Overall Experience
8
Overall stays described as convenient and pleasant due to location and helpful staff, balanced by aging facilities and some cleanliness/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 2235 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
M
Moetu • couple • pf
7
2026-10-31 • via Nuitee
C
CHI-HSUEN • couple • tw
10
2026-10-30 • via Nuitee
C
Chloe • solo_traveller • kr
10
2026-10-30 • via Nuitee
C
Chloe • solo_traveller • kr
9
2026-10-30 • via Nuitee
J
Johannes • solo_traveller • nl
10
Pros:

Vriendelijke personeel

Cons:

Badkamer is verouderd. Douchen in een ligbad is gevaarlijk en zie je tegenwoordig bijna niet meer.

2026-10-30 • via Nuitee
S
Shirley • solo_traveller • au
9
Comfortable and convenient when flying from Narita airport.
Pros:

Free airport shuttle. Comfortable room.

Cons:

15.00 check in. Had to wait in the lobby for a couple of hours.

2026-10-28 • via Nuitee
A
Alexander • solo_traveller • de
9
2026-10-27 • via Nuitee
J
jian-chuan • couple • tw
6
2026-10-27 • via Nuitee
K
Květoslava • couple • cz
9
2026-10-27 • via Nuitee
A
Annika • couple • au
10
2026-10-26 • via Nuitee
P
Pauline • couple • au
7
2026-10-26 • via Nuitee
J
Jane • extended_group • gb
8
2026-10-25 • via Nuitee
Y
Yunpeng • family_with_children • us
9
2026-10-25 • via Nuitee
I
Ian • solo_traveller • au
9
2026-10-24 • via Nuitee
B
Basnet • extended_group • np
6
Pros:

Shuttle bus for pick and drop

Cons:

Waited for a long time to pick us up at the airport

2026-10-24 • via Nuitee
T
Tom • couple • be
9
Pros:

Goed hotel , dichtbij de luchthaven . Makkelijk met winkeltje en goed restaurant .

2026-10-24 • via Nuitee
J
Jerram • couple • au
10
2026-10-23 • via Nuitee
H
Hamish • solo_traveller • nz
8
Pros:

The view

Cons:

Tired room decor.Only hourly airport shuttle

2026-10-23 • via Nuitee
P
Patsy • couple • us
10
Stay at ANA Crowne Plaza Narita was a very pleasant experience.
Pros:

Convenient , clean, comfortable, 7-11 in building was a plus, great airport shuttle, courteous and helpful staff

Cons:

No complaints

2026-10-23 • via Nuitee
D
Debra • solo_traveller • ca
10
2026-10-22 • via Nuitee