The Strings by InterContinental, Tokyo by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (436 reviews)
Minato-ku, Konan 2-16-1 Shinagawa East One Tower 26-32 Floor , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Excellent food
Cons:
High prices

Categories

Cleanliness
9.23
Rooms are clean and modern.
Service
9.7
Staff were very friendly and helpful throughout the stay.
Location
9.44
Wonderful location next to train station and near many restaurants.
Room Quality
9.19
Rooms are very comfortable with great views.
Amenities
8.72
Good amenities, but some noted limited exercise room.
Value for Money
8.68
Prices considered high, but overall good value.
Food and Beverage
9.23
Excellent breakfast and dining experience.
Overall Experience
9.4
Overall a fantastic stay with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:06

Property Description

Panoramic Skyline Views and Personalized Service
Experience breathtaking views of the Tokyo skyline from the comfort of your room at The Strings by InterContinental Tokyo. Our dedicated staff are committed to providing personalized attention to make your stay truly memorable.

Convenient Location and Easy Accessibility
Located next to JR Shinagawa Shinkansen Station, our hotel offers easy access to major attractions in Tokyo. Traveling to popular areas like Shibuya and Shinjuku is a breeze with the nearby train station. Additionally, guests can conveniently reach the hotel from Narita International Airport via the Airport Limousine Bus.

Culinary Delights and Dining Options
Indulge in a culinary journey at our on-site restaurants. From authentic Chinese dishes at China Shadow Restaurant to modern Italian cuisine at Melodia, there's something to satisfy every palate. For ultimate convenience, room service is also available.

Book your stay at The Strings by InterContinental Tokyo for a luxurious and unforgettable experience.

Important information:

Please note that on January 18, 2026, the check-out will end at 09:00, the check-in will begin at 18:00, and early check-in and late check-out will be unavailable.

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2700 per day.

Location

Guest Reviews

9.2
Based on 436 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.44
Room Quality: 9.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 9.23
Overall Experience: 9.4
L
LUIGI • couple • it
10
Pros:

Atmosfera di qualità e prestigio, personale di estrema cortesia, stanze comodissime, una buona colazione, vista dalla stanza di estrema bellezza, vicinissima la stazione di Shinagawa comoda per molti collegamenti cittadini e per treni veloci

2026-05-13 • via Nuitee
吉本 • couple • jp
8
2026-05-12 • via Nuitee
彩圭 • extended_group • jp
10
2026-05-12 • via Nuitee
S
Sean20152021 • Family
10
Good stay at Intercontinental Strings
Pros:

I booked the stay through Chase “The Edit” program, overall the experience was great, breakfast is top notch, my room is on the top floor and is very clean and I have access to the wet bar. Hotel staff is very professional and helpful. The only thing is the shower is a little bit outdated compared to other 5 star hotels, otherwise it would be a perfect stay!

2026-05-11 • via Tripadvisor
L
L1050GZjeffb • Solo travel
10
Excellent hotel
Pros:

Excellent hotel. Clean rooms, friendly and professional staff. Excellent breakfast.

2026-05-09 • via Tripadvisor
A
amerh915 • Business
2
Disappointing service
Pros:

Very disappointing inflexible response from hotel customer service on cancellation. My company spent a good deal of stays, but with one simple request for exception was faced with rejection.

2026-05-06 • via Tripadvisor
K
kentarou • couple • jp
8
2026-05-03 • via Nuitee
P
patriciafV3949EL • Family
10
Wonderful hotel ,excellent location
Pros:

Wonderful experience
All staff met were pleasent and helpful

2026-04-28 • via Tripadvisor
7
789gundeeps • Family
10
Central location, amazing staff
Pros:

Lovely amenities and staff, would love to visit again.

2026-04-26 • via Tripadvisor
J
jackiebZ7149YZ • Family
10
Vacation
Pros:

I had an excellent stay at The Strings InterContinental in Japan. From the moment I arrived, the staff provided truly outstanding service—they were welcoming, attentive, and went above and beyond to make sure everything was perfect throughout my stay.

The food was fantastic, with a great variety and exceptional quality at every meal. It was something I genuinely looked forward to each day. My room was also spotless, comfortable, and beautifully maintained, which made it easy to relax after long days of exploring.

2026-04-21 • via Tripadvisor
A
Angela • couple • au
5
Disappointing….OVER PRICED
Cons:

Sadly the property was severely overpriced for the quality. At $1000 per night I expect more. Very worn and dated. Not cleaned properly. We had blood on our sheets when we went to go to bed.

2026-04-19 • via Nuitee
T
TAKANO • family_with_children • jp
10
2026-04-17 • via Nuitee
S
SouthEastBulldog • Couples
10
Superb hotel
Pros:

A great hotel in a great position for travelling out to explore Tokyo on the train. Can not fault this hotel as everything was how it should be, friendly staff, great bedroom and bathroom, breakfast was lovely. And there are plenty of restaurants around the hotel. Would highly recommend.

2026-04-16 • via Tripadvisor
D
Dipali • family_with_children • au
10
2026-04-16 • via Nuitee
R
Rex • solo_traveller • au
9
2026-04-11 • via Nuitee
P
Pia • family_with_children • be
9
2026-04-11 • via Nuitee
A
Alexis • extended_group • fr
10
2026-04-10 • via Nuitee
B
Boris • couple • at
9
2026-04-10 • via Nuitee
F
francisco • couple • es
8
Hotel clásico de rascacielos, bien conectado con el aeropuerto de Narita.
Pros:

Hotel perfecto para ir al aeropuerto de Narita en tren directo. Para estancias de uno o dos días, muy bien y cómodo.

Cons:

La zona es muy de oficinas y pierdes la conexión con la calle, ya que está en la planta 26 y cuando sales, es a una estación de tren directo.

2026-04-06 • via Nuitee
D
David • couple • gb
4
Better options elsewhere.
Pros:

Location poor

Arranged a taxi for us at airport . 3 times the normal price

Cons:

Business hotel . Japanese Restaurant closed . Limited places to eat

2026-04-04 • via Nuitee