Best Western London Heathrow Ariel T2 ,3 ,4

Hotels
•
Best Western
7.3 (6561 reviews)
118 Bath Road , Hillingdon , gb
+44 371 942 9040

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location to airport
Friendly staff
Cons:
Poor room conditions
Lack of cleanliness

Categories

Cleanliness
6.55
Multiple reviews indicate poor conditions, including stains and mold.
Service
8.55
Staff were friendly and accommodating, providing good service overall.
Location
8.55
Multiple comments highlight the convenience of the hotel’s location near the airport.
Room Quality
6.05
Several guests mentioned issues with room quality, including discomfort and outdated features.
Amenities
6.55
Amenities like heating were noted as unsatisfactory, with limited function.
Value for Money
7.55
Great value for parking and location, despite some hidden fees.
Food and Beverage
7.55
Though food was generally enjoyable, there were comments about the breakfast quality.
Overall Experience
7.05
The overall stay was average, impacted by a mix of positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:27

Property Description

Colorful Bedrooms and Buffet Breakfasts
Experience a vibrant stay at Best Western London Heathrow Ariel Hotel, just a stone's throw away from Heathrow Airport. The hotel boasts uniquely decorated bedrooms and offers a delicious buffet breakfast to kick start your day.

Convenient Amenities
Enjoy the convenience of on-site long-term parking, Wi-Fi access, and a 24-hour front desk at your disposal. The rooms are equipped with essential amenities like tea/coffee facilities, satellite TVs, and work desks for your comfort.

Dining with a View
Indulge in a delightful dining experience at the Junction Restaurant, with picturesque views of the airport runways. Relish a variety of British dishes and beverages. Unwind at the lounge bar or opt for 24-hour room service. Plus, kids eat free during your stay.

Ready to elevate your travel experience? Book your stay at Best Western London Heathrow Ariel Hotel now!

Important information:

Please note that the property has a limited number of interconnected rooms that can be requested but are subject to availability.

Kids eat free at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 16 per day.

Location

Guest Reviews

7.3
Based on 6561 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.55
Room Quality: 6.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 7.05
J
joannealiceb • Solo travel • Rowlands Gill, Tyne and Wear, England
2
Stayed before but coach parties given preference
Pros:

I’ve stayed at the hotel many times before and have Best Western rewards membership but this trip was dire as preferential treatment was given to the four coach parties staying in the hotel .
Coach parties are always a bad thing if your an eco traveler and single person.
I booked dinner bed and breakfast and the person who was Spanish on reception was lovely but things went downhill rapidly after that .
Room 329 I was given was a downgrade and my evening meal was poor and breakfast was worse as a restaurant member misgendered me .
So my room upgrade was a downgrade of what I booked and a lot of bigotry from restaurant staff towards LGBTQ I+ people which is a community I belong too .
Nice quirky round Bruitalist hotel but restaurant staff could do with equality and diversity training around LGBTQI+ people and they way they address people and their pronouns

2026-08-01 • via Tripadvisor
H
H1321QPdavido • Couples
2
Damaged car and small rooms.
Pros:

DO NOT USE THIS HOTEL.
We got there and had to change rooms because we never had enough room for our cases. After changing rooms we were left with a room you could only get out one side of the bed.
We left our brand new BYD and the parking company damaged the wing and bumper and because we didn't spot it when we got back because it was dark and raining ,they said it could have already been there.
We got 3 parking tickets plus admin charges off our lease company every time, this was despite being told to leave the car outside the door because there wasn't any parking.
You have been warned.
Now we have to pay to correct the damaged wing and bumper.

2026-07-29 • via Tripadvisor
X
X5953FZjasons • Solo travel
10
Perfect pricing and beautiful rooms
Pros:

I can't thank the team enough for helping me out at the last minute. They managed to get me a room on very short notice and made what could have been a stressful situation completely hassle free.

A special thanks to Milagre and Jose Rangita, who all went above and beyond to make sure everything was sorted. Their professionalism, kindness and willingness to help really stood out. It's rare to come across customer service like that these days.

I wouldn't hesitate to stay here again and would highly recommend this hotel to anyone. Thank you again!

2026-07-26 • via Tripadvisor
H
Hiren • couple • gb
1
Very bed I would not stay again
Pros:

Room was smali no clean towel people on front counter not helpful they ware very rude customer service not expected after paying £120 not value for mony

Cons:

Lift was not working properly was not clean

2026-07-25 • via Nuitee
J
Jim • solo_traveller • gb
6
No clear route from terminal to hotel
Pros:

Okay for one night, very comfortable bed

Cons:

Would have expected a shuttle service due to name of hotel. When asking reception how to get from terminal to hotel was told use local bus, black cab or Uber who quoted me £38 for 1.5 mile trip!

2026-07-25 • via Nuitee
P
Peter • family_with_children • gb
4
Worst Western
Pros:

The location

Cons:

The beds were like sleeping on naked boxsprings, and the breakfast was simply appaling in quality.

2026-07-25 • via Nuitee
N
natasha • extended_group • gb
10
2026-07-24 • via Nuitee
P
Paul • couple • gb
10
Excellent
Pros:

Everything very comfortable

Cons:

Very clean and comfy

2026-07-24 • via Nuitee
N
Natasha • solo_traveller • ie
1
2026-07-23 • via Nuitee
D
Dawid • solo_traveller • gb
9
2026-07-23 • via Nuitee
P
Phyllis • solo_traveller • ie
10
Peaceful
Pros:

I loved my stay
Lovely quiet room Food was excellent

2026-07-23 • via Nuitee
R
Renee • family_with_children • us
9
Enjoyed our stay here while we visited London.
Pros:

Location to bus/airport was ideal. Bed was comfortable. Staff friendly. Nice social area downstairs had the World Cup Final on.

Cons:

Bathroom wasn’t cleaned fully when we arrived. Not a big deal.

2026-07-23 • via Nuitee
C
Caroline • solo_traveller • us
7
Hotel was priced well and convenient for overnight stay before early flight from Heathrow.
Pros:

Price was good. Proximity to Heathrow and availability of inexpensive airport shuttle. Very convenient to bus line to provide connection to trains into London. Friendly staff. Allowed early checkin. USB C phone charging port in conference room

Cons:

There were no wall adapters available to loan to staff. Staff should be aware of phone charging ports in conference room. Facilities smell musty/mildewy. May need thorough cleaning and AC system cleaning.

2026-07-22 • via Nuitee
J
Jagdish • extended_group • gb
3
Not upto our hearteous standards
Pros:

Porridge too sticky

Cons:

Carpet smelled like fungus mouldy

2026-07-22 • via Nuitee
D
Doris • solo_traveller • gb
9
I needed a relaxed time before my flight and this hotel delivered that
Pros:

Staff are friendly, it is on ie t for Heathrow. Had a good night sleepas it is quiet and cool in the
Bedroom

2026-07-22 • via Nuitee
H
Halke • family_with_children • us
1
Pros:

I had a reservation, paid in advance, and upon arrival asked clerk at desk if he had it reservation, before releasing our taxi. It was just after midnight. He said yes. I told taxi he could leave, but please pick us up at 6:00 AM. We went back to desk clerk and he said yes, and I said I would like to check in to my room. He said he doesn't have a room for us! I became upset and asked what he meant...he had just told me he had my reservation. He said yes, he has my reservation, but no room for us.
The level of disappointment can not be meadured!
We layed on the curb for over an hour, until another taxi returned to take us back to airport. It picked us up at near 2:00 AM.

Cons:

No room to match prepaid reservation.

2026-07-22 • via Nuitee
D
David • couple • au
8
Good location for airline departure
Pros:

Enjoyable dinner in restaurant with UK relatives

Cons:

Room was a little cramped

2026-07-22 • via Nuitee
B
Bryan • solo_traveller • gb
1
Avoid this hotel at all cost !!
Pros:

Nothing

Cons:

The breakfast was like feeding time at the zoo . With people just piling in like they hadn’t been fed , then fill their bags with anything they could get .
My daughter left her glasses in the room by mistake. When she tried contacting the hotel she got no answer as the number cut out . She phoned the main office for best western who struggled to get in touch with them .
When she eventually got to speak to them the staff member was rude and unhelpful.
I will never stay in this hotel or any Best Western hotel ever again . It has the worst customer service ever .

2026-07-22 • via Nuitee
V
Vincent • couple • bb
7
2026-07-22 • via Nuitee
S
Sophie • solo_traveller • au
9
2026-07-21 • via Nuitee