Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location (walking distance to restaurants and lake)
Friendly, helpful reception/staff
Clean and comfortable rooms for many guests
Value for money noted by multiple reviewers
Parking available/easy
Cons:
Ongoing renovations: no restaurant, limited room service, construction and poor signage
Dated decor and some room maintenance issues (bedhead, lighting)
Cleanliness concerns for some guests (stains reported)
Lack of small amenities (e.g. women's amenities, shower cap) and inconvenient entrance/check-in arrangements

Categories

Cleanliness
6.6
Mixed reports: several guests said rooms were clean and presentable, but there are specific complaints about stains (including possible blood), and some guests described the property as 'not overly clean' or dated.
Service
10
Consistently positive comments about staff: described as lovely, friendly, helpful and understanding; staff warmth and assistance was repeatedly noted and made stays enjoyable despite disruption from renovations.
Location
10
Very strong: many guests praised the central location, walking distance to restaurants and the lake, easy parking and overall convenience; repeatedly cited as a key positive.
Room Quality
6
Room quality seen as average to below average: rooms are comfortable and equipped but repeatedly described as dated, with issues such as oversized beds for rooms, worn bedheads, lighting faults and an unhappy allocation of a disability room with poor views for some guests.
Amenities
5.5
Amenities are limited during renovation: no on-site restaurant or room service for many guests, lack of small items (e.g. women's amenities/shower cap), inconvenient bedside power access and reduced in-house services.
Value for Money
10
Several guests explicitly noted good value for money and that the reduced services or condition were reflected in pricing; many felt the price was reasonable given the location and temporary renovation state.
Food and Beverage
4.3
Poor: multiple mentions that dining room/restaurant was closed for renovations, no on-site food service or room service for many stays, with only alternative arrangements available.
Overall Experience
10
Overall experience is generally positive for many guests: despite renovation-related hassles some reported lovely, comfortable stays and would return due to staff and location, though a minority had strongly negative experiences (cleanliness and room allocation issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Boutique Hotel near Lake Burley Griffin

Luxury Rooms with Artistic Touches
Indulge in luxury bathrooms with rain showers and unique room designs featuring original artworks. Enjoy the convenience of free broadband access in every room.

Historical Charm and Modern Amenities
Stay in a heritage building surrounded by landscaped gardens, close to Canberra’s main attractions. Access a fitness centre, free Wi-Fi, and designer lounge chairs for relaxation.

Italian Dining Experience and Library Bar
Savor homemade pasta and fresh produce at Bicicletta Restaurant. Unwind with a drink at Library Bar while enjoying free wireless internet access in the lounge.

Book your stay at Peppers Gallery Hotel for a perfect blend of history, luxury, and modern comforts.

Important information:

Please note that there is a 1.4% credit card surcharge when using a credit card.

Please note that access to a secure covered car park is available for an additional charge, on request.

Please use the special request box when booking or contact the property using the contact details found on the booking confirmation.

Please note that off-street, open-air car parking is available for AUD 15 per day, subject to availability.

Please note that this property requires an AUD 200 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges.

When booking 5 rooms or more, different policies and additional supplements may apply.

Please note that renovation work on the restaurant is taking place until November 1, 2026, and during this period, the restaurant will be closed. Guests can use the restaurant at the nearby affiliated property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Location

Guest Reviews

7.8
Based on 833 reviews
Cleanliness: 6.6
Service: 10
Location: 10
Room Quality: 6
Amenities: 5.5
Value for Money: 10
Food and Beverage: 4.3
Overall Experience: 10
K
Kelly • solo_traveller • au
8
2026-10-26 • via Nuitee
C
Charles • couple • au
7
Excellent
Pros:

Location

Cons:

Dated decor. Lack of front entrance.

2026-10-25 • via Nuitee
D
debbie • solo_traveller • au
4
Pathetic
Pros:

Clean and nice

Cons:

Renovation , no restaurant, hard to get into ,had to ask for a second towel

2026-10-18 • via Nuitee
K
Kerrie • couple • au
4
Very disappointed, expected a better quality of accommodation given the premium tariff paid.,
Pros:

Location to where we had to be.

Cons:

Quality of accommodation. We were “upgraded” supposedly due the tariff paid, however we were allocated a disability room, with a view of an outside stair case and a bonus was the view of the work site, due to renovations!. If this room was an upgrade, I would hate to see what our original room was like.

2026-10-14 • via Nuitee
E
Eva • couple • gb
8
Well located in the centre and an easy walk to restaurants and the lake
Pros:

Good location within walking distance of restaurants and the lake. Parking was easy. The room was comfortable and well equipped with coffee and tea making equipment.

Cons:

The renovation work meant it was difficult to find Reception

2026-10-14 • via Nuitee
M
Mohmmad • family_with_children • au
6
2026-10-12 • via Nuitee
M
Myriam • couple • au
9
Very good stay, good value for many and the location is the best.
Pros:

Value for money, they are under renovation

Cons:

At the moment the city is impossible because the Metro is under construction

2026-10-12 • via Nuitee
J
Joanne • couple • au
8
2026-10-11 • via Nuitee
B
Bowen • solo_traveller • au
7
2026-10-09 • via Nuitee
M
Maria Luisa • couple • au
7
2026-10-07 • via Nuitee
A
Andrew • solo_traveller • au
8
2026-09-17 • via Nuitee
S
Stuart • solo_traveller • au
8
2026-09-14 • via Nuitee
N
Narraqueen • solo_traveller • au
6
Pros:

Rooms are clean and presentable

Cons:

No women's amenities in room. Not even a shower cap! Place is a bit dated and bedside access to power for charging inconvenient. Lacking the vibe it used to have. Needs a refresh.

2026-09-08 • via Nuitee
A
aliesha • couple • au
1
2026-09-02 • via Nuitee
J
Jeremy • couple • au
10
Excellent
2026-09-01 • via Nuitee
R
Rosemary • couple • au
6
Comfortable, no frills accommodation in great location
Pros:

Great Location,lovely reception staff, quiet and accessible to all Canberra has to offer

Cons:

Renovation in progress, no food service on site.
Rooms were a good size, comfy bed and bedding , however, dated and bedhead needed reupholstering or replacement and bed side light needed repair.

2026-08-30 • via Nuitee
J
Jackie • family_with_children • au
8
2026-08-27 • via Nuitee
J
Joanne • couple • au
8
Overall was good.
Pros:

Staff were really friendly & helpful

Cons:

There was a stain on the sheet which looked like blood & the doona also had blood on it, which looked like it had been there for a while.
Construction in progress so no room service or restaurant in which did not know about till after we had booked the room & no refunds.

2026-08-20 • via Nuitee
T
Toni • solo_traveller • au
5
Pros:

Location

Cons:

Very dated property and not overly clean.

2026-08-17 • via Nuitee
I
inga • family_with_children • au
8
Pros:

We usually stay overnight in Canberra on our way home from the snow, but this was our first time staying here. We didn’t realise the hotel was undergoing renovations, so it was a little surprising to find there was no reception and that check-in was around the back.

We arrived looking rather dishevelled after a day of skiing, carrying an assortment of random bags, but the staff couldn’t have been lovelier. They were so helpful, kind and understanding when we explained that we hadn’t realised renovations were underway. Their warmth really made our stay so enjoyable.

The renovations were clearly reflected in the price, and our room was lovely, clean and comfortable. The hotel was also conveniently located near our favourite café around the corner. Don’t let the renovations put you off. We had a lovely stay and would happily return.

2026-08-16 • via Nuitee