Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent spa
Great pool
Helpful and friendly staff
Comfortable, clean and spacious rooms
Impressive lobby/atrium and modern design
Multiple on-site dining options
Convenient location (near airport)
Strong overall amenities
Cons:
Not worth the money for at least one long-term guest due to service failures
Instances of unprofessional or inefficient staff and poor management response
Reception sometimes unresponsive to phone calls
Locked fridge/minibar causing issues for medication storage
Staff accidentally attempted to enter a room early (privacy breach)
Pool area has flies and is somewhat restricted/overlooked
Confusion over half-board/dinner service execution
Rooms lacking mirrors and with low lighting
Beds reported as very hard by some guests
Room allocation issues (no balcony despite request)

Categories

Cleanliness
9.5
Rooms repeatedly described as clean, comfortable and spacious; no major cleanliness complaints reported.
Service
9.8
Mixed but generally strong: many guests praise very friendly, helpful and attentive staff (personalized breakfast service, concierge help, spa/pool staff hospitable), though one long-term guest reported serious lapses in professionalism, unresponsive reception and management not addressing issues.
Location
9.4
Good location next to the airport and convenient access to restaurants and shared compound; considered a strength by multiple reviewers.
Room Quality
9
Rooms are spacious, modern and generally comfortable, but some guests noted very hard beds, lack of mirrors and limited lighting which affected comfort for some.
Amenities
9.5
Spa, pool, restaurants and other amenities are praised as excellent and well-designed; impressive atrium and broad facilities, though pool area had issues with flies and some restrictions.
Value for Money
8.7
Mixed perceptions: several guests felt the stay was excellent value given amenities and service, while at least one experienced reviewer felt the hotel did not justify 5-star pricing due to service failures.
Food and Beverage
9
Breakfast buffet received high praise from some guests (personalized service), but others complained about reheated items and confusion over half-board service — generally good but inconsistent.
Overall Experience
9.5
Overall positive experience for most guests due to strong amenities, design and many helpful staff interactions, tempered by occasional significant service lapses and some room-level inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Accommodations and Personalized Service

The Waldorf Astoria Cairo Heliopolis offers a beacon of personalized hospitality, blending modern luxury with Egyptian heritage. Enjoy personal concierge service, spa suites, and pool cabanas, ensuring a blissful stay where every need is catered to.

Exquisite Dining and Entertainment Options

Indulge in a culinary journey at our four restaurants and bars, each offering a unique dining experience and creative mixology. From casual bites to fine dining, savor a variety of carefully curated dishes in a sophisticated setting.

Elegant Event Spaces for Unforgettable Gatherings

Host your next event in style at our elegant event spaces, including a lavish ballroom and five versatile venues equipped with state-of-the-art technology. Whether it's a corporate meeting or a grand gala, we provide the perfect setting for gatherings of up to 1600 guests.

Book your stay at The Waldorf Astoria Cairo Heliopolis and elevate your travel experience to new heights.

Important information:

In observance of the holy month of Ramadan, guests on a Bed and Breakfast plan may choose to partake on the traditional Sohour in place of the regular breakfast. Guests on a Dinner, Bed and Breakfast plan may choose to partake on the traditional Iftar and Sohour in place of the regular breakfast and dinner.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    Adults stay for US$100 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.3
Based on 1115 reviews
Cleanliness: 9.5
Service: 9.8
Location: 9.4
Room Quality: 9
Amenities: 9.5
Value for Money: 8.7
Food and Beverage: 9
Overall Experience: 9.5
D
Dogun • couple • ng
9
I’ve been there 3 times. I’ll be there again
Pros:

Stand out design and great management

2026-11-07 • via Nuitee
K
Khaled • couple • sa
10
2026-11-06 • via Nuitee
D
Dirk • couple • be
9
Mooi en rustig / vlakbij luchthaven
Pros:

Mooi hotel - stijlvol ingericht - vriendelijk personeel - rust

Cons:

Muziek aan zwembad ( ai - loungemuziek
)

2026-11-05 • via Nuitee
E
elizabeth • couple • au
7
A great hotel near the airport
Pros:

We wanted a hotel not far from the airport as we were in transit and just needed a 1 night stay .

Cons:

It’s far from restaurants and shops

2026-11-04 • via Nuitee
Y
Yasirah • family_with_children • qa
10
Pros:

Convenient location. Beautiful architecture. Comfortable, spacious rooms

2026-11-04 • via Nuitee
R
Reem • couple • eg
2
Amazing
Pros:

Perfect

Cons:

Parking

2026-11-03 • via Nuitee
H
Hugo • family_with_children • ch
9
2026-11-02 • via Nuitee
H
Hamed • solo_traveller • ae
10
2026-11-02 • via Nuitee
A
Abir • family_with_children • eg
10
Pros:

Everything is perfect

Cons:

Nothing

2026-11-02 • via Nuitee
H
Helena • solo_traveller • gb
10
Pros:

A great way to finish my holiday in Egypt

2026-11-01 • via Nuitee
A
Ahmad F Zaki • family_with_children • sa
10
2026-10-30 • via Nuitee
A
Ahmad F Zaki • family_with_children • sa
10
2026-10-30 • via Nuitee
I
Irene • family_with_children • us
1
Not worth the money. If you want true 5-star treatment, see other hotels I listed.
Pros:

The spa, pool, restaurants and amenities are great. Modern and beautiful hotel that is designed with care.

Cons:

I have been coming to Egypt for work for the last 18 years and this was my 20th trip there. By far, the worst stay I have had in a 5-star hotel, both in Egypt and abroad. I was very shocked at the lack of professionalism, training, and efficiency displayed by the staff. The manager needs to the train and have better customer service. Numerous things went poorly with my stay: 1. The fridge was locked so I couldn't store my medications and it took more than 5 phone calls and me marching down to reception to ask for this to be corrected. 2. Reception picks up the phone maybe 1 out of every 6 phone calls you make. 3. A random hotel worker opened my room and almost entered at 7am on the day I left even though my checkout was at 11am. These are just 3 of the major things but overall everything was super complicated for them, even checking on whether or not my laundry was done. I complained about all of this to the manager and the staff and no attempt to correct anything was done. Really awful customer service. I can recommend at least 5 other better 5-star hotels: JW Marriott, Marriott Zamalek, Marriott Mena House, Ritz Carlton, Semiramis, and Intercontinental.

2026-10-29 • via Nuitee
N
narjes • solo_traveller • gb
10
Pros:

The rooms were super comfortable, clean and spacious. The staff where amazing

2026-10-28 • via Nuitee
P
Pedro • family_with_children • pt
7
Luxurious hotel with room for improvement
Pros:

Comfortable and luxurious hotel next to the airport. The entrance atrium is quite impressive, the rooms are spacious and there are several dining options accessible inside the compound. The compound is shared with the Hilton hotel which is located on the far end of the restaurants.

Cons:

The swimming pool area is slightly restricted and overlooked by neighbours. It is also filled with flies which are very aggressive and the property should do something about it.
We also booked half board but we had to remind the staff of this multiple times - they always seemed confused by it and had to go check many times before agreeing to serve us dinner. Not ideal at all and quite frustrating.
We also noticed hotel staff hanging around in the main atrium many times in their free time.

2026-10-27 • via Nuitee
وفاء • couple • sa
10
Cons:

للاسف الفطور ماكان افضل شي مهو متنوع وبعض الاصناف كان معاد تسخينها

2026-10-27 • via Nuitee
G
Ghadah • couple • sa
10
Pros:

Location, design , staff

Cons:

The room lack mirrors which is very unpleasant
We had to go to the bathroom to do make up

We had 2 rooms
My daughters were able to get a mirror
However when I asked for one in my room they said all used and I never got one

They may consider putting mirrors in the room
Just like any bedroom to ( fix ur hair, makeup and more)

The lighting was very little, it’s nice but when u need extra lighting it’s not possible

2026-10-27 • via Nuitee
R
Ruddy • solo_traveller • us
10
Pros:

The beds were too hard but that was all over Egypt. Staff made me feel like a Queen, so kind! Actually, more like family. Amenities were grand and breakfast buffet was fit for a king! Delicious, they called me by name, took me to my table and knew what I liked to drink, tea with milk.

Cons:

The bed was rock hard and I have a broken hip, they brought in piles of blankets for some comfort. Room was excellent, bathroom was great, private robes, and we loved the pool!

2026-10-27 • via Nuitee
M
mohannad • family_with_children • qa
10
Pros:

Everything was great service people location

Cons:

I mentioned in my reservation I need smoking room with access to balcony or so they gave me room without balcony and the weiwe was not great

2026-10-26 • via Nuitee
N
Nikola • family_with_children • de
10
Beeindruckende Lobby, toller Service, sehr freundliche und kompetente Mitarbeiter.
Pros:

Die Lobby und die netten Mitarbeiter!

2026-10-26 • via Nuitee