Quality Inn & Suites Gatlinburg North

Hotels
Quality Inn
7.6 (2429 reviews)
401 Hemlock Street , Gatlinburg , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Friendly staff
Cons:
Outdated decor
Uncomfortable beds
Elevator issues

Categories

Cleanliness
7.1
The room was clean, but some guests noted the need for updates.
Service
8.1
Generally friendly staff, but some guests experienced issues with check-in.
Location
9.1
Highly praised for its convenience and proximity to attractions.
Room Quality
6.6
Rooms were spacious but described as outdated and furniture in need of repair.
Amenities
7.6
Amenities like breakfast and the pet-friendly policy were appreciated.
Value for Money
7.1
Decent value for the price, but issues with room quality affected perception.
Food and Beverage
7.6
Breakfast options were generally good, though some found them lacking.
Overall Experience
7.6
Mixed experiences overall but highlighted good location and some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:32

Property Description

Mountain Views, Hot Breakfast, and Proximity to Attractions

This Gatlinburg hotel, just 3 km from the Great Smoky Mountain National Park, offers a delightful stay with rooms boasting mountain views and convenient amenities like a daily hot breakfast. Guests can enjoy a refreshing dip in the seasonal outdoor pool or relax by the kiddie pool. The hotel's business centre caters to corporate travelers, while free WiFi ensures connectivity for all guests. Additionally, the hotel's prime location places it within minutes of popular attractions like Ripley’s Aquarium, Dollywood Amusement Park, and Splash Country, making it an ideal choice for leisure travelers. Book your stay at Quality Inn & Suites Gatlinburg for a memorable experience amidst the beauty of Gatlinburg.

Important information:

Pets are only permitted in pet-friendly rooms. Contact property for details.

Fireplaces are available in select rooms from mid-September through April.

Please note 1 parking space is assigned per room. Additional parking spaces must be approved by the property in advance. Contact the property for details.

The seasonal outdoor pool is available from Memorial day to Labor Day.

Fines apply for smoking inside any rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 2429 reviews
Cleanliness: 7.1
Service: 8.1
Location: 9.1
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 7.6
Overall Experience: 7.6
L
Letsa solo_traveller us
9
Pros:

The room was really nice and had a lot of space and was clean.

Cons:

Pool was too small and you have to actually ask before you get any room cleaning

2026-06-19 via Nuitee
J
Joshua solo_traveller us
10
Pros:

It was quite,, and they warned us about the bears

Cons:

N/a

2026-06-19 via Nuitee
M
Marisol couple us
7
2026-06-19 via Nuitee
L
Leroy solo_traveller us
8
2026-06-19 via Nuitee
D
Donald Griffith family_with_children us
5
Wouldn't do it again
Pros:

Loved the fact that we were as close to gatlinburg as we were.. close to coasters

Cons:

O' where to start..
1: the paint is chipping off everything
2: we did get a room with a fireplace, but the stone work was incomplete big hole where there should have been stone was missing
3: the a/c condenser from the room above come out right off the back balcony. If the wind is blowing like it was.. it ends up on your door..
4: the ad says your balcony has views of the river...it sure does.. a view.. about 300 yards away. Meaning you know it's rhere...
5: bathroom are super small.. you have to shut the door to wash your hands.. shower was unclean, so we waited till we got to our destination before taking a shower!!!!!!( gross)
6: Balcony they say is overlooking the river is over looking the parking lot..
7: the pool is and seems under sized for really anything more than a child to play in..( we didnt)

2026-06-18 via Nuitee
S
Stanley family_with_children us
8
2026-06-16 via Nuitee
C
Claudine solo_traveller us
10
2026-06-16 via Nuitee
Z
Zenobia couple us
5
Pros:

I did enjoy the fact that the hotel was very close to the event I was attending.

Cons:

I didn’t enjoy the smell in the front lobby.

2026-06-15 via Nuitee
D
Dyer solo_traveller us
7
Pros:

Clean, spacious room.

Cons:

Could use some upkeep on the exterior paint and railings

2026-06-14 via Nuitee
C
Chris couple us
5
Pros:

Good location right before you get into downtown. Walkable for the younger crowd

Cons:

Definitely needs to be renovated. A few cosmetic things wrong with the room but overall pretty clean

2026-06-13 via Nuitee
L
LINDA solo_traveller us
9
Pleasant stay
Pros:

Great walking distance to Gatlinburg.Conveniately located to eateries.great view of the mountains.very well kept up.staff was great they were there daily to change out towels and tidy up our room... pleasant stay

Cons:

Didn't like the shower pressure.and may I also recommend putting some picnic tables on the lawn.

2026-06-13 via Nuitee
V
Virginia family_with_children us
6
Good stay for the price.
Pros:

Location was good. Price for two nights was good.

Cons:

The floors need a good cleaning.

2026-06-13 via Nuitee
S
Siddhartha family_with_children us
3
Pros:

Location

Cons:

The property is very old with cracks.

2026-06-11 via Nuitee
M
Michelle couple us
8
2026-06-10 via Nuitee
G
Gaye family_with_children us
3
It was just ok not good
Pros:

Rundown, hairdryer did not work

Cons:

Musty smells

2026-06-10 via Nuitee
W
Wanda solo_traveller us
8
2026-06-09 via Nuitee
L
Luann solo_traveller us
9
2026-06-08 via Nuitee
P
Pam couple us
9
Pros:

The location is great.

2026-06-08 via Nuitee
L
Lena solo_traveller us
10
2026-06-06 via Nuitee
A
Angel couple us
7
It was good other than the smell everything else was good.
Pros:

It was close to downtown.

Cons:

Room smelled like someone was smoking non-stoping cigarettes.

2026-06-06 via Nuitee