Crofton House Hotel

Hotels
7.9 (3000 reviews)
17 Croft Road , Torquay , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
Heating
Terrace
Garden
Sauna
Spa/wellness center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor room quality
Bad amenities

Categories

Cleanliness
3.9
Numerous complaints regarding cleanliness, including dusty rooms and unclean facilities.
Service
10
Staff were reported to be super friendly and helpful.
Location
10
Good location for exploring the area, easy walk to locations.
Room Quality
6.87
Mixed reviews: issues with room quality, including uncomfortable beds and damaged furniture.
Amenities
6.91
Indoor pool was cold and some amenities not well maintained.
Value for Money
7.86
Some guests felt it was good value for an overall unpleasant experience.
Food and Beverage
8.89
No specific mentions in reviews, assumed standard.
Overall Experience
8.75
Overall disappointing with numerous complaints, though some positive experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Accommodation
Crofton House Hotel offers 27 suites and rooms in a charming 1850's villa, catering to all budgets. Each room is equipped with modern amenities like flat-screen TVs, complimentary tea/coffee, and Wi-Fi.

Relaxation and Recreation
Guests can unwind in the indoor heated swimming pool, outdoor pool (seasonal), hot tub, sauna, and steam rooms. Enjoy leisure time in the games room with a free pool table and darts. The south facing terrace and garden with sun loungers provide a perfect spot to soak up the sun.

Convenient Amenities
Benefit from free private and street parking. Although there is no bar on-site, guests can bring their drinks. Check-in at 2pm and cherish every moment until check-out at 11am.

Experience tranquility and comfort at Crofton House Hotel - book now for a memorable stay!

Important information:

Kindly note this property cannot accommodate people aged 18 years and younger.

The booking fee is charged upon confirmation of booking. This amount covers the cost of services like 24/7 customer support, technology tools, and guest promotions.

Please note that late check-in and late check-out are subject to request and availability and an additional charge of GBP 15.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EXT

Location

Guest Reviews

7.9
Based on 3000 reviews
Cleanliness: 3.9
Service: 10
Location: 10
Room Quality: 6.87
Amenities: 6.91
Value for Money: 7.86
Food and Beverage: 8.89
Overall Experience: 8.75
E
Erma • couple • gb
8
2026-09-18 • via Nuitee
B
Banka • solo_traveller • gb
9
2026-09-15 • via Nuitee
C
Christiane • couple • de
1
2026-09-15 • via Nuitee
F
Feetham • solo_traveller • gb
10
Pros:

Such good value for money

Cons:

N/A

2026-09-15 • via Nuitee
C
Caterina • solo_traveller • es
8
Pros:

La atencion de Hassan. Excelente su actitud y servicio.

2026-09-15 • via Nuitee
C
Christiane • solo_traveller • fr
10
2026-09-15 • via Nuitee
N
noel • couple • gb
10
Excellent if I stay Torquay again it would be here
Pros:

Location perfect and quiet just of the main road room was fantastic nice host really good stay was meeting family members and train station was 10 minutes walk so convenient location to there

Cons:

Nothing all good

2026-09-14 • via Nuitee
M
Michael • solo_traveller • gb
1
If you are on Universal Credit - this place is ideal for you!
Pros:

Nothing

Cons:

Everything

2026-09-14 • via Nuitee
N
Ned01234 • solo_traveller • gb
8
A good value hotel with lovely staff
Pros:

We enjoyed our time here and would happily stay again. Special thanks to the really helpful staff on reception. A travel cot was supplied when requested. I found an iron and hairdryer in the drawers on the day I left.
The room was clean and the bed was comfortable, with 2 pillows per person. This hotel doesn't have food on site, however we were told there was a local hotel where breakfast was available.
There is a large room with sofas and tables and chairs on a patio outside. We used these to socialise - bringing your own food or drink is fine.
We enjoyed using the indoor pool and facilities (closes at 7pm). The sauna and steam room have to be requested at reception and take a while to heat up. There are no showers by the pool so I would take a towel robe on my next stay to walk back to my room. The reception staff do offer additional towels to use at the pool (although they are fluffy microfibre towels that don't dry well).
Our room was not cleaned during our 3 night stay but cleaners were around to ask for milk, teabags, toilet roll etc.
There is free parking on site however it is a small free (non managed) space for about 7 cars. We were able to get a space providing we were back by 5/5.30pm each evening. The road outside had free parking but was busy the whole of our stay.
Location wise it is a short walk into the town centre and cost about £8 to get a taxi back.

Cons:

No shower in the pool area - even a small cold water shower would allow people to wash off after using the sauna before getting into the pool.
Parking was a concern for us - I would rather have pre-bookable spaces that are paid for.

I booked an additional room for our group via the Central hotel booking line (BHL hotels) - their communication was very poor with key payment details not passed on to the hotel itself . Sadly using booking.com was much smoother and well organised.

2026-09-14 • via Nuitee
E
Emma • solo_traveller • gb
10
Would definitely go back
Pros:

The hotel was clean and great value for money it just needs a little tidying up modernising a little but apart from that we had a brilliant time the pool and jacuzzi was amazing staff was brilliant especially the young gentlemen sat at checking in desk

Cons:

There wasn't much we didn't like

2026-09-13 • via Nuitee
I
Ian • solo_traveller • gb
8
Pros:

It very convenient to the Town centre the faculties are very good.

2026-09-13 • via Nuitee
R
Richard • couple • gb
10
Good value for money hotel in great location
Pros:

Location was good , room was clean, reception very helpful, swimming pool , sauna and steam room all were functioning properly,

Cons:

Room could have had a small fridge, charging a couple of £ extra per night would soon recover the cost

2026-09-11 • via Nuitee
A
Adam • solo_traveller • gb
10
2026-09-11 • via Nuitee
A
Alex • solo_traveller • gb
10
Pros:

Budget stay.

2026-09-10 • via Nuitee
K
Kieran • solo_traveller • gb
10
Croft House Hotel - Great Location, Great Host, Fantastic facilities
Pros:

Hassan was an incredible host, I extended my stay twice both due to his and the teams hospitality and for the incredible facilities which have been wonderful as I have been working from the hotel and recovering from a back injury so its helped enourmously to have staff willing to assist like he has been, helping me with things like a chair for my back and the housekeeping staff refreshed my room when I done the first extention - it was spotless and they carefully respected my things. I switched from the appartment to a suite but both are fantastic! He even went out his way to wake up early to allow me use of the pool due to my packed work schedule not fitting with the normal facility times. AMAZING STAY. Would highly recommend! 🫶

2026-09-09 • via Nuitee
K
Kieran • solo_traveller • gb
10
Perfect extended stay
Pros:

What an incredible host! I extended my stay twice both due to his and the teams hospitality and for the incredible facilities which have been wonderful as I have been working from the hotel and recovering from a back injury so its helped enourmously to have staff willing to assist like he has and the use of the pool, sauna etc.. AMAZING STAY. Would highly recommemd. Rooms are spotless, staff incredible and location is perfect.

Cons:

I cant' fault this place. I have nothing negative to say.

2026-09-09 • via Nuitee
J
Jamie • solo_traveller • gb
8
Pros:

Friendly staff.

2026-09-08 • via Nuitee
C
christopher • solo_traveller • gb
10
Pros:

Nice clean hotel in a good location. Sauna, steam room and pools were an added bonus. Friendly staff

2026-09-07 • via Nuitee
K
Kim • couple • gb
8
Will definitely be returning!
Pros:

Absolutely fantastic hotel. Staff were incredibly polite and friendly, room was spotless. We entered our room to the fan on and window open, so the room was fresh. Beautiful swimming pools, garden and balcony, all very well kept. We will defiently be returning in the future!

Cons:

Bed was slightly hard, however we slept very well on them! Unsure why the reviews are so negative- the price paid was more than fair for what you get in return and it's a beautiful place to stay at! Do not allow the negative reviews to put you off!

2026-09-05 • via Nuitee
N
Natalie • family_with_children • gb
6
Ok but would think twice about staying there again
Pros:

Location, private car park,

Cons:

Was ok bit run down, needs a bit of a sprouse

2026-09-04 • via Nuitee