Crofton House Hotel

Hotels
7.9 (3000 reviews)
17 Croft Road , Torquay , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
Heating
Terrace
Garden
Sauna
Spa/wellness center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor room quality
Bad amenities

Categories

Cleanliness
3.9
Numerous complaints regarding cleanliness, including dusty rooms and unclean facilities.
Service
10
Staff were reported to be super friendly and helpful.
Location
10
Good location for exploring the area, easy walk to locations.
Room Quality
6.87
Mixed reviews: issues with room quality, including uncomfortable beds and damaged furniture.
Amenities
6.91
Indoor pool was cold and some amenities not well maintained.
Value for Money
7.86
Some guests felt it was good value for an overall unpleasant experience.
Food and Beverage
8.89
No specific mentions in reviews, assumed standard.
Overall Experience
8.75
Overall disappointing with numerous complaints, though some positive experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Accommodation
Crofton House Hotel offers 27 suites and rooms in a charming 1850's villa, catering to all budgets. Each room is equipped with modern amenities like flat-screen TVs, complimentary tea/coffee, and Wi-Fi.

Relaxation and Recreation
Guests can unwind in the indoor heated swimming pool, outdoor pool (seasonal), hot tub, sauna, and steam rooms. Enjoy leisure time in the games room with a free pool table and darts. The south facing terrace and garden with sun loungers provide a perfect spot to soak up the sun.

Convenient Amenities
Benefit from free private and street parking. Although there is no bar on-site, guests can bring their drinks. Check-in at 2pm and cherish every moment until check-out at 11am.

Experience tranquility and comfort at Crofton House Hotel - book now for a memorable stay!

Important information:

Kindly note this property cannot accommodate people aged 18 years and younger.

The booking fee is charged upon confirmation of booking. This amount covers the cost of services like 24/7 customer support, technology tools, and guest promotions.

Please note that late check-in and late check-out are subject to request and availability and an additional charge of GBP 15.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EXT

Location

Guest Reviews

7.9
Based on 3000 reviews
Cleanliness: 3.9
Service: 10
Location: 10
Room Quality: 6.87
Amenities: 6.91
Value for Money: 7.86
Food and Beverage: 8.89
Overall Experience: 8.75
C
Carley couple gb
9
2026-08-29 via Nuitee
S
Sheryl family_with_children gb
7
Good overnight stay.
Pros:

The guy receptionist is very nice and accommodating.

Cons:

Quite old and indoor poor was not available on our stay.

2026-08-29 via Nuitee
F
Flourish family_with_children gb
2
The worst ever.
Pros:

Apart from the staff, the entire hotel is dilapidated, stinky, damp, peelings on the walls, dirty worn out rugs and facilities begging for renovation.

Cons:

I did not like anything there. Looks like booking .com scammed me. My family had to leave way before the due check out date. No food aound, expensive restaurants and choky hotel.

2026-08-28 via Nuitee
V
Vikki couple gb
4
Sad as it was our 38th wedding anniversary
Pros:

Everywhere was clean, the staff member excellent, setting lovely and street parking available. Fan in the room was much appreciated.

Cons:

Accessing reception initially difficult but staff member excellent. For an apartment we expected utensils, crockery etc. We had 1 mug, minimal cutlery and no plates, bowls etc. If that was intentional then please make it clearer.

2026-08-28 via Nuitee
L
Louise couple gb
2
You get what you pay for i guess!
Pros:

The staff member on at check in was very nice and helpful. Room was clean.

Cons:

Did not look like what pictures showed.
Decor needs up dating, painting, carpets need cleaning, rust on beams on ceiling of indoor pool. Didnt wish to you use indoor or outdoor pool after seeing them.
Would i stay there again…. No sorry!

2026-08-28 via Nuitee
K
Kimberlee couple gb
9
2026-08-28 via Nuitee
M
Michelle couple gb
1
Dodgy, unsafe, unclean, photos do not reflect reality.
Pros:

Location

Cons:

It didn’t represent the pictures advertised on booking.com. Whole place completely run down. In need of refurbishment. Unsafe and unclean. Do not stay here. Book elsewhere.

2026-08-28 via Nuitee
C
chris couple gb
10
I great short break with my wife ,just the ticket
Pros:

The Room/Suite was amazing,had a great sea view,lovely indoor and outdoor pool, beautiful house/hotel ,really lovely guy running it with other staff, really helpful friendly

2026-08-27 via Nuitee
R
Richard couple ie
8
value for money
Pros:

the pool is tiny but well maintained

2026-08-25 via Nuitee
K
Kenneth couple gb
7
Price is good for where positioned,
Pros:

For the money charged is ok for a quick stay,it is basic,somewhere to sleep and rest,

Cons:

Little fridge in room and aircon ,fan I. Hot weather does not fix the heat in room,

2026-08-25 via Nuitee
E
Emilia couple gb
10
2026-08-24 via Nuitee
I
Irina solo_traveller ro
10
Pros:

The location was great and the facilities were excellent for me and my friends. I wasn't actually expecting to have all the facilities. The stuff were very helpful and accommodating to any of our requirements and we've had a great time. Shame we were there for just one night, but we are already planning to go back for a longer weekend.

Cons:

Could do with a a bit refurb as is a bit outdated, but has it's own charm and character.

2026-08-24 via Nuitee
C
Caterina family_with_children es
7
Pros:

Lo millor, l'atenció d'en Hassan, és un noi excel.lent!. Pendent de tot el que necessitàvem , amable i disposat.

Cons:

Està situat dalt de la muntanya i costa arribar cada vegada que decideixes anar a l'hotel... t'ho has de pensar 2 cops. És molt cansat accedir caminat. Si portes cotxe llavors és perfecte. Pots aparcar a la porta.

2026-08-24 via Nuitee
W
Wharton couple gb
10
We throughly enjoyed our stay and will definitely stay there again x
Pros:

Staff were very helpful and friendly and it had great facilities

Cons:

I can honestly say there was nothing we didn’t like

2026-08-24 via Nuitee
I
Ian solo_traveller gb
9
Pros:

The staff where very helpful and friendly. Only stayed one night but the families were excellent.

2026-08-23 via Nuitee
B
bobby solo_traveller gb
4
Pros:

Location

Cons:

The room was in poor condition. Curtains were paper thin as were the walls. I wouldn't stay again

2026-08-22 via Nuitee
L
Louie extended_group gb
10
Nice swim with clean rooms at an affordable price
Pros:

Hassan and the cleaners are amazing

Cons:

Sometimes hot water is unreliable

2026-08-21 via Nuitee
N
Nothando solo_traveller gb
8
Lovely just overnight
Pros:

The bathroom

Cons:

Floors were smelling damp

2026-08-21 via Nuitee
A
Amanda solo_traveller gb
8
Pros:

Walking distance of the sea front

Cons:

Was a little dated could do with a freshen up

2026-08-21 via Nuitee
S
Saba couple gb
4
2026-08-21 via Nuitee