Gran Meliá Palacio de Isora Resort & Spa

Hotels
•
Gran Melia Hotels & Resorts
8.5 (2130 reviews)
Avenida Los Océanos s/n , Alcalá , es
+34922869000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2130 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
M
Miguel Angel • couple • es
5
Decepcionante
Pros:

El gimnasio

Cons:

La mitad del hotel está dedicado a otros huéspedes llamados Red Label

2026-07-03 • via Nuitee
J
Jasmine • couple • gb
6
2026-07-03 • via Nuitee
P
Petra • family_with_children • hu
9
2026-07-02 • via Nuitee
L
Luis Miguel • couple • es
10
2026-07-02 • via Nuitee
J
Joel • couple • es
1
2026-07-01 • via Nuitee
B
Binta • extended_group • fr
9
TOP
Pros:

Incroyable vraiment vraiment du début jusqu’à la fin . Épicerie à pied à 6 minutes ( mini centre ville ) . Bon séjour nous reviendrons. Le Personnel tellement gentille olalala ❤️

Cons:

Juste le prix des restaurant assez cher

2026-06-30 • via Nuitee
I
Irantzu • couple • es
8
2026-06-30 • via Nuitee
A
Amy • family_with_children • gb
10
2026-06-30 • via Nuitee
Z
Zizzxxx • family_with_children • hu
9
2026-06-29 • via Nuitee
D
David • solo_traveller • es
10
2026-06-29 • via Nuitee
M
Makedonka • couple • it
10
2026-06-29 • via Nuitee
Q
Quentin • couple • fr
7
Site majestueux mais perdant de sa valeur en raison des restaurants
Pros:

Emplacement idéale sur l’île, des espaces très généreux, chambres spacieuses, décor grandiose. Piscine immense, installation luxuriante et bien entretenue.
Personnel souriant, possibilité et distraction multiples.

Cons:

Le couchage n’est pas digne d’un 5 étoiles, pas de vrai lit doubles alors que spécifié ( il s’agissait de 2 lits simples ) et vraiment pas confortable.
Restaurant vraiment sens plus loin de la qualité attendue et qualité prix médiocre.

2026-06-29 • via Nuitee
P
Paola • extended_group • es
10
2026-06-28 • via Nuitee
F
Francisco J • family_with_children • us
6
Normal
Pros:

Que esta limpio

Cons:

No hay snakc bar asta tarde que cuesta pedir algo en la piscina y tiene que ir uno acercarse a los bares y la comida normal para lo que se paga lo veo bastante normal creo que debería estar más elevado en cuanto a comida y sirviendo las bebidas

2026-06-27 • via Nuitee
K
Kateryna • family_with_children • ua
10
Все было отлично! Отель потрясающий. Еда вкусная. Отлично место для отдыха с детьми
Pros:

Si

2026-06-26 • via Nuitee
T
Thomas • family_with_children • gb
4
2026-06-25 • via Nuitee
K
Kristina • couple • sk
10
Pros:

everything

2026-06-23 • via Nuitee
R
Rodríguez • solo_traveller • es
9
Pros:

Las instalaciones están muy bien, sobretodo las piscinas de adultos. Las habitaciones son amplias y esta todo muy limpio.

Cons:

Hay zonas comunes que son sólo para un tipo de clientes (Red level). Además hay veces que no encontrabas dos hamacas juntas vacías porque la gente reserva las hamacas y te cuesta encontrar donde ponerte.

2026-06-22 • via Nuitee
I
Ilyes • solo_traveller • fr
10
2026-06-20 • via Nuitee
S
Sascha • solo_traveller • de
9
2026-06-20 • via Nuitee