Gran Meliá Palacio de Isora Resort & Spa

Hotels
•
Gran Melia Hotels & Resorts
8.5 (2188 reviews)
Avenida Los Océanos s/n , Alcalá , ES
+34 922 86 90 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Location

Guest Reviews

8.5
Based on 2188 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
M
Molvie • solo_traveller • gb
10
2026-10-17 • via Nuitee
M
mathew • couple • gb
7
The his was our third visit and we enjoyed our stay. A few things need to change or upgraded as well as better communica
Pros:

Clean and tidy.
Lovely landscaping. Amazing infinity pool.
Great location

Cons:

Rooms are a little dated.
Large scale repair works going on, completely shutting off the oasis restaurant, the main outside bar next to oasis and the ice cream shack.
This should have been made known to the visiting guests before works started.
There was also a large wedding which closed down the Italian restaurant and the sunset area, one of the main plus points of the hotel.
There should be a separate area for wedding parties that doesn’t interfere with other guests.

2026-10-17 • via Nuitee
L
Lewis • family_with_children • gb
4
2026-10-16 • via Nuitee
L
Liliana • couple • ch
8
Pros:

Personale gentilissimo, ottima offerta per la colazione e ben gestita sia per l’assegnazione dei tavoli come per la presentazione.
Omaggio all’arrivo e la sera prima della partenza, un gesto molto apprezzato.

Cons:

Abbiamo potuto sfruttare poco il terrazzo perché alla sera c’era sempre un odore sgradevole all’esterno.

2026-10-16 • via Nuitee
F
Farhad • family_with_children • gb
9
2026-10-14 • via Nuitee
E
Einat • family_with_children • il
9
Pros:

Great hotel ! It is very close to the beach and the food is perfect. Daily activities were interesting, we did yoga/pilates every morning.

Cons:

Some staff don't speak english at all, but we managed

2026-10-14 • via Nuitee
L
Lena • solo_traveller • de
9
Tolle Anlage mit gutem Essen
Pros:

Die weitläufige Hotelanlage mit mehreren Pools, darunter dem großen Infinity-Pool hat uns sehr gut gefallen und das Essen war großartig!

2026-10-11 • via Nuitee
T
Tibor • family_with_children • hu
10
2026-10-11 • via Nuitee
K
Kristina • couple • ch
8
2026-10-09 • via Nuitee
M
Marie • couple • fr
10
Hôtel paradisiaque
Pros:

Tout est super

Cons:

Nous somme arrivé avec 1 jours de retard suite à un vol annulé et l’hôtel n’a pas voulu faire de geste commercial suite à la nuit non passé chez eux

2026-10-08 • via Nuitee
L
Luca • family_with_children • it
9
Paradisiaco
Pros:

Piscine camera ristorazione posizione

2026-10-08 • via Nuitee
X
Xaver • couple • hu
8
Sokkal jobbra emlékeztünk
Pros:

Nagyon szép a környezet, a parkok.

Cons:

Nem volt olyan tisztaság mint 2 évvel korábban. A személyzet egy része teljesen érdektelen volt, más része kedves és segítőkész.

2026-10-07 • via Nuitee
U
Ugo E • family_with_children • gb
9
Beautiful. Will be coming again !
Pros:

It was so beautiful , pictures / videos don’t do the place any justice. We loved everything especially the warm kids pool

Cons:

Just the communication on arrival. Oasis bar was closed and that was one of the main locations which meant no ice cream during the day for my daughter.

2026-09-19 • via Nuitee
A
Andreas • couple • at
10
Wir überlegen gerade wie zu kommen 😊🤩
Pros:

Sehr sauber, Personal sehr freundlich, gutes Essen, Anlage sehr gepflegt

Cons:

Wir waren Wunschlos glücklich

2026-09-18 • via Nuitee
J
Jesus • couple • es
7
2026-09-17 • via Nuitee
M
Mónica • family_with_children • es
9
Una buena elección
Pros:

Las instalaciones son magníficas, piscinas enormes y también para niños y otra para familias. El hotel es precioso y las vistas también. El personal es amable pero en ocasiones el personal de restauración está sobrepasado.

Cons:

No me gustó la dejadez de muchas cosas las camas balínesas están sucias sobre todo las cortinas que tienen moho y las mesillas están asquerosas. Los muebles sobre todo de los baños están muy deteriorados. Un hotel así debe cuidar esos detalles de mantenimiento y limpieza.Tampoco me gustó que todo es con horarios a las 22:30 los restaurantes cierran

2026-09-16 • via Nuitee
A
Andres • family_with_children • es
1
2026-09-13 • via Nuitee
M
Merari • couple • es
5
Pros:

El hotel es bonito, bien ubicado cerca del mar.
El buffet es completo.
El chico que nos llevó las maletas a la habitación, muy amable ! Un 10.

Cons:

Que se vende como hotel spa y estaba en obras, cosa que no salía reflejado en la plataforma.
Y el mal olor de las habitaciones y varias zonas dentro del hotel.
Cierto es que nos ofrecieron ir un día al spa, una vez reformado.

Si quieres descansar, mejor buscar hotel only Adults, nunca vi tanta familia en un mismo hotel, repleto de niños..

Como crítica constructiva, le daría un poco de cariño a las habitaciones.

2026-09-13 • via Nuitee
L
LORENA • couple • es
8
2026-09-07 • via Nuitee
Y
Yana • couple • nl
10
Pros:

This was one of the best hotels where I ever stayed at. Amazing service, clean saltwater pools, comfortable sunbeds, and delicious restaurants. We got an amazing suite for our stay, with a balcony overlooking the sea, a huge bed, a living room, a kitchen, and a bathtub. Also when we arrived and on the day of checkout we received a champagne and fruits as a welcome gift, it was super nice! The restaurant has a changing menu every night, also they can fry your fish or meat in front of you, which was extremely delicious. Thank you for this amazing vacation, I would love to come back!

Cons:

- No internet on TV! It wasn't possible to watch YouTube or Netflix. Only Spanish TV.
- Not adults only, splashes and crying in the swimming pool
- Dirty staircase, but the hotel is huge, so it was probably difficult to maintain cleaning everywhere

2026-09-07 • via Nuitee