Gran Meliá Palacio de Isora Resort & Spa

Hotels
•
Gran Melia Hotels & Resorts
8.5 (2174 reviews)
Avenida Los Océanos s/n , Alcalá , es
+34 922 86 90 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Location

Guest Reviews

8.5
Based on 2174 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
M
Mesa lorenzo • couple • es
10
Pros:

Me encanta, está muy limpio y el personal es encantador

2026-08-06 • via Nuitee
T
Tatiana • couple • es
5
Está bien, pero cuidado con las moscas y avispas
Pros:

El hotel en general está muy bien y completo, tiene dos piscinas para los niños estupendas. Y luego cuenta con una piscina de 280m y algunas otras más. El servicio en general está muy bien

Cons:

El restaurante buffet estaba lleno de moscas, era bastante incómodo, porque se posaban en la comida y en la comida expuesta en el buffet habían moscas verdes, era bastante antihigiénico. Muchas cosas no las probamos porque nos daba asco.

En la piscina de los niños estaba lleva de avispas, incluso se veían los nidos de avispas en las lámparas del hotel.

2026-08-06 • via Nuitee
M
Maya • family_with_children • gb
1
Roaches, damp and mouldy rooms, flies everywhere
Pros:

The staff at L'Olio for dinner were very welcoming and attentive.

Cons:

I really wish I'd paid closer attention to the recent reviews before booking, because our experience mirrored many of them.
We booked four Deluxe All Inclusive rooms for six people over four nights, expecting a five-star luxury experience. Instead, all of our rooms smelt damp, with two being particularly bad. One family member had to change rooms, while another was told the hotel was full and had to stay in a damp, mouldy room. We also woke up to unexplained puddles of water in our rooms.
The worst issue was the cockroaches. My room had multiple cockroaches in the bedroom and bathroom every night. Housekeeping sprayed insect repellent, but the cockroaches kept returning. The smell of the spray was so strong that I couldn't sleep in my room and had to stay with my sister. I have videos of the cockroaches. One member of our group also developed bites during the stay that appeared consistent with bed bug bites.
The resort was also overrun with flies. You couldn't sit by the pool or eat outside without being swarmed, and flies were constantly landing on the buffet food.
The all-inclusive package was misleading. We weren't told that most restaurants needed to be booked well in advance, so we were largely restricted to the buffet despite paying for multiple dining options.
The staff were polite and tried to help where they could, but a restaurant reservation and a complimentary Bali bed did not make up for the condition of the rooms. This was by far the worst experience I've had at a hotel marketed as a five-star luxury resort. I would strongly recommend reading the recent reviews before booking.

2026-08-06 • via Nuitee
O
Omodeleola • family_with_children • gb
6
A mixed bag but great for kids, some frustrations however
Pros:

It was a mixed bag of a stay. The hotel itself is very impressive when you walk in.

The staff are generally helpful and very kind. The food is good depending on where you eat. The Pangea buffet was tasty and, with a little one, having that much variety was brilliant. Agave restaurant had the best food by far I thought. There are lots of activities for kids and the pools were great, with clean pool areas and unlimited towels. The rooms were spacious and clean. It’s a genuinely good hotel for children.

Cons:

The check-in process is ridiculous. We were offered online check-in ahead of our stay, which we did, only to arrive after a full day of travelling and still have to queue at the front desk for another 20 minutes. The bookable restaurants on the all inclusive need reserving 48 hours in advance, which is very limiting. And the rooms smelled of damp. Annoyingly everything in my suitcase now does too.

There was a lot to like and a lot to really dislike. I don’t think I’d stay again, but for families with lots of kids it might be worth trying.

2026-08-05 • via Nuitee
Z
Zoé • couple • fr
10
2026-08-02 • via Nuitee
M
Mourad • family_with_children • es
9
2026-08-02 • via Nuitee
K
Keshav • solo_traveller • in
6
2026-07-23 • via Nuitee
R
Richard • family_with_children • sk
8
2026-07-23 • via Nuitee
S
Sarah • solo_traveller • fr
10
Excellent
Pros:

Parfait ! Chambre spacieuse, personnel très aimable et réactif. De nombreuses activités proposés et repas variés et de qualité.
La infinity pool est superbe !
Je reviendrais certainement.

Cons:

Rien, c'était parfait.

2026-07-23 • via Nuitee
M
Mayra • solo_traveller • es
10
Mis perritos estaban como en casa
Pros:

Empleados muy top mucho nivel de atención sobre todo Roberta de Restaurante Oasis y Bea la cubana
Y marta una persona muy maravillosa

Cons:

Que recogieron mis objetos antes de tiempo

2026-07-20 • via Nuitee
S
Seyed Ali • family_with_children • de
9
2026-07-19 • via Nuitee
D
Dániel • extended_group • hu
9
Pros:

Tisztaság, kedvesség, minőségi ételek és italok, segítőkészség, nagy medence

Cons:

Padel pálya nem volt elérhető a nyaralás nagy részén, óceán part nem volt megfelelő, a személyzet nyelvtudása, dupla ágybkét szimpla ágyból állt

2026-07-17 • via Nuitee
A
Adam • solo_traveller • pl
6
Pros:

Sniadanie

Cons:

Chciałbym ostrzec innych podróżnych przed standardem tego hotelu. Choć obiekt reklamuje się jako 5-gwiazdkowy, rzeczywistość na miejscu mocno rozczarowuje – zwłaszcza w kwestii obsługi i infrastruktury.

Brak serwisu przy basenie: O parasol oraz materac na leżak trzeba zadbać całkowicie samemu. Noszenie i organizowanie sobie podstawowego sprzętu to nie jest coś, czego oczekuje się po hotelu tej klasy.

Lekceważące podejście personelu: Kiedy poprosiłem o pomoc concierge'a, usłyszałem jedynie, że „on się tym nie zajmuje”. Brak jakiejkolwiek proaktywności czy próby wezwania kogoś z obsługi basenowej.

Kolejne duże rozczarowanie. W siłowni obie bieżnie są niesprawne – wyłączają się same po zaledwie 20 minutach biegania. Jest to niesamowicie irytujące, kiedy człowiek próbuje zrobić normalny trening.
Taki poziom obsługi i niedziałający sprzęt to standard co najwyżej hotelu 3.5-gwiazdkowego, a nie luksusowego resortu. Dyrekcja zdecydowanie musi nad tym wszystkim popracować, bo na ten moment płaci się za prestiż, którego w ogóle nie czuć w jakości usług. Nie polecam.

2026-07-17 • via Nuitee
C
Christoph • couple • at
8
2026-07-16 • via Nuitee
S
Sylwia • family_with_children • pl
10
Wspaniały pobyt
Pros:

Hotel cudny, ogromy, posiada wszystko czego trzeba. Ogromy basen główny i kilka mniejszych powoduje, że ilości ludzi się w ogóle nie odczuwa. Śniadania pyszne choć codziennie praktycznie to samo, drobne zmiany, ale ilość wyboru codziennego menu powoduje, że każdy znajdzie coś dla siebie. Obsługa bardzo miła i pomocna. Hotel czysty codziennie sprzątany. W okolicy jest jedynym hotelem więc jeśli tutaj przyjeżdżasz to na całkowity relaks. Poza jest tylko parę sklepików i knajpek, cudny deptak nad oceanem. Widoki z hotelu są zjawiskowe, ocean i góry w jednym. Warto dopłacić za pokój z widokiem.

Cons:

Brak

2026-07-16 • via Nuitee
O
Olesea • couple • es
10
2026-07-15 • via Nuitee
P
Paul • couple • gg
8
Very good, my only regret was the lack of immediate water (sea) activities ie you couldn’t hire anything directly for us
Pros:

Usual Meliá standards of cleanliness and build quality.

Cons:

N/A

2026-07-15 • via Nuitee
R
Radivoje • family_with_children • ba
10
2026-07-14 • via Nuitee
G
Gabriel Carl • solo_traveller • ch
7
2026-07-14 • via Nuitee
K
Kateryna • family_with_children • ua
10
2026-07-12 • via Nuitee