Gran Meliá Palacio de Isora Resort & Spa

Hotels
•
Gran Melia Hotels & Resorts
8.5 (2188 reviews)
Avenida Los Océanos s/n , Alcalá , ES
+34 922 86 90 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Location

Guest Reviews

8.5
Based on 2188 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
T
Tom • family_with_children • gb
5
V expensive. 4th time we have been but the food was worse and awful. Staff were amazing
Pros:

Hotel is v comfortable and staff fantastic

Cons:

Food was awful, no sun loungers available after 8am, and no access to the restaurants

2026-10-31 • via Nuitee
R
Rachele • family_with_children • it
10
Da tornarci ogni anno
Pros:

Struttura bellissima con spazi davvero estesi, tante piscine sia quella con acqua salata sia quelle più per bambini con acqua riscaldata, pacchetti co giochi per bambini vicino e spiaggia con lettini con sabbia nera raggiungibile a 5 min a piedi, buffet vario e buonissimo, camera spaziosa e luminosa

Cons:

Niente

2026-10-29 • via Nuitee
D
Dunja • family_with_children • ch
6
2026-10-29 • via Nuitee
S
Svitlana • family_with_children • de
8
It is a decent hotel for a 4-star property, but the level of service does not meet 5-star standards. The price does not
Pros:

I appreciated some members of the staff who took their responsibilities seriously and carried out their duties conscientiously. Adolfo, Larissa, Barbara, gays from the pool, for example, was one of them.

I really enjoyed the variety of food at the buffet restaurant, which made up for many of the inconveniences.

When the pool heating was finally switched on during the last three days of our stay, we particularly enjoyed the Saturday pool party.

Cons:

What I did not like was that we were initially checked into a room with an absolutely terrible smell — it was genuinely unbearable. We were then moved to another room, but unfortunately, there were ants there, coming out from behind the headboard of the bed.

The housekeeping service was very careless. They threw away items I needed, including parts of my toothbrush. Sometimes they left dirty cleaning cloths behind, sometimes they left all the cups in the room dirty, and on other occasions, they entered the room even when the “Do Not Disturb” sign was hanging on the door.

The hotel itself is beautiful, and most of the staff genuinely try their best. However, the overall quality does not justify the price.

Every morning, glass bottles were being thrown away outside our window, waking us up far too early. In the evenings, people played padel right outside, making it very difficult to get our child to sleep.

The food in the à la carte restaurants was very mediocre overall. The Pangaea restaurant (I may not remember the name correctly) was the only one that really stood out and made up for the shortcomings of the others.

2026-10-28 • via Nuitee
E
Ernesto • family_with_children • mx
7
El lugar es hermoso pero no cumple con un 5 estrellas
Pros:

La ubicación e instalaciones

Cons:

Poco trato personalizado
Comida mala
Check in tortuoso

2026-10-28 • via Nuitee
E
Eamon • family_with_children • gb
8
2026-10-28 • via Nuitee
G
Guillaume • family_with_children • fr
2
Pros:

Piscines

Cons:

La propreté...
Cafards a différents endroits

2026-10-25 • via Nuitee
J
Jose María • couple • es
9
Fantástico fin de semana
Pros:

Todo en general

Cons:

Algunas instalaciones como camas balinesas necesitan una mano de pintura.
El cheking al llegar tenía excesiva cola a pesar de haber realizado el precheking.
Es cierto que mientras esperabas ofrecían agua y el personal es muy amable.

2026-10-23 • via Nuitee
I
Ines • family_with_children • es
10
Un paraíso!!
Pros:

El hotel es un paraíso. Estuvimos una semana de viaje de novios y fue increíble. Lo recomiendo al 100%. Espero volver pronto!! El personal súper atento y amable, el trato fue de 10! Las instalaciones y todo en si es perfecto.

2026-10-21 • via Nuitee
G
Guille • extended_group • es
6
2026-10-21 • via Nuitee
Ángel • couple • es
9
2026-10-19 • via Nuitee
M
Maksim • family_with_children • nl
10
2026-10-18 • via Nuitee
M
Molvie • solo_traveller • gb
10
2026-10-17 • via Nuitee
M
mathew • couple • gb
7
The his was our third visit and we enjoyed our stay. A few things need to change or upgraded as well as better communica
Pros:

Clean and tidy.
Lovely landscaping. Amazing infinity pool.
Great location

Cons:

Rooms are a little dated.
Large scale repair works going on, completely shutting off the oasis restaurant, the main outside bar next to oasis and the ice cream shack.
This should have been made known to the visiting guests before works started.
There was also a large wedding which closed down the Italian restaurant and the sunset area, one of the main plus points of the hotel.
There should be a separate area for wedding parties that doesn’t interfere with other guests.

2026-10-17 • via Nuitee
L
Lewis • family_with_children • gb
4
2026-10-16 • via Nuitee
L
Liliana • couple • ch
8
Pros:

Personale gentilissimo, ottima offerta per la colazione e ben gestita sia per l’assegnazione dei tavoli come per la presentazione.
Omaggio all’arrivo e la sera prima della partenza, un gesto molto apprezzato.

Cons:

Abbiamo potuto sfruttare poco il terrazzo perché alla sera c’era sempre un odore sgradevole all’esterno.

2026-10-16 • via Nuitee
F
Farhad • family_with_children • gb
9
2026-10-14 • via Nuitee
E
Einat • family_with_children • il
9
Pros:

Great hotel ! It is very close to the beach and the food is perfect. Daily activities were interesting, we did yoga/pilates every morning.

Cons:

Some staff don't speak english at all, but we managed

2026-10-14 • via Nuitee
L
Lena • solo_traveller • de
9
Tolle Anlage mit gutem Essen
Pros:

Die weitläufige Hotelanlage mit mehreren Pools, darunter dem großen Infinity-Pool hat uns sehr gut gefallen und das Essen war großartig!

2026-10-11 • via Nuitee
T
Tibor • family_with_children • hu
10
2026-10-11 • via Nuitee