Gran Meliá Palacio de Isora Resort & Spa

Hotels
•
Gran Melia Hotels & Resorts
8.5 (2147 reviews)
Avenida Los Océanos s/n , Alcalá , es
+34 922 86 90 00

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2147 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
R
Richard • family_with_children • sk
8
2026-07-23 • via Nuitee
K
Keshav • solo_traveller • in
6
2026-07-23 • via Nuitee
S
Sarah • solo_traveller • fr
10
Excellent
Pros:

Parfait ! Chambre spacieuse, personnel très aimable et réactif. De nombreuses activités proposés et repas variés et de qualité.
La infinity pool est superbe !
Je reviendrais certainement.

Cons:

Rien, c'était parfait.

2026-07-23 • via Nuitee
M
Mayra • solo_traveller • es
10
Mis perritos estaban como en casa
Pros:

Empleados muy top mucho nivel de atención sobre todo Roberta de Restaurante Oasis y Bea la cubana
Y marta una persona muy maravillosa

Cons:

Que recogieron mis objetos antes de tiempo

2026-07-20 • via Nuitee
S
Seyed Ali • family_with_children • de
9
2026-07-19 • via Nuitee
D
Dániel • extended_group • hu
9
Pros:

Tisztaság, kedvesség, minőségi ételek és italok, segítőkészség, nagy medence

Cons:

Padel pálya nem volt elérhető a nyaralás nagy részén, óceán part nem volt megfelelő, a személyzet nyelvtudása, dupla ágybkét szimpla ágyból állt

2026-07-17 • via Nuitee
A
Adam • solo_traveller • pl
6
Pros:

Sniadanie

Cons:

Chciałbym ostrzec innych podróżnych przed standardem tego hotelu. Choć obiekt reklamuje się jako 5-gwiazdkowy, rzeczywistość na miejscu mocno rozczarowuje – zwłaszcza w kwestii obsługi i infrastruktury.

Brak serwisu przy basenie: O parasol oraz materac na leżak trzeba zadbać całkowicie samemu. Noszenie i organizowanie sobie podstawowego sprzętu to nie jest coś, czego oczekuje się po hotelu tej klasy.

Lekceważące podejście personelu: Kiedy poprosiłem o pomoc concierge'a, usłyszałem jedynie, że „on się tym nie zajmuje”. Brak jakiejkolwiek proaktywności czy próby wezwania kogoś z obsługi basenowej.

Kolejne duże rozczarowanie. W siłowni obie bieżnie są niesprawne – wyłączają się same po zaledwie 20 minutach biegania. Jest to niesamowicie irytujące, kiedy człowiek próbuje zrobić normalny trening.
Taki poziom obsługi i niedziałający sprzęt to standard co najwyżej hotelu 3.5-gwiazdkowego, a nie luksusowego resortu. Dyrekcja zdecydowanie musi nad tym wszystkim popracować, bo na ten moment płaci się za prestiż, którego w ogóle nie czuć w jakości usług. Nie polecam.

2026-07-17 • via Nuitee
C
Christoph • couple • at
8
2026-07-16 • via Nuitee
S
Sylwia • family_with_children • pl
10
Wspaniały pobyt
Pros:

Hotel cudny, ogromy, posiada wszystko czego trzeba. Ogromy basen główny i kilka mniejszych powoduje, że ilości ludzi się w ogóle nie odczuwa. Śniadania pyszne choć codziennie praktycznie to samo, drobne zmiany, ale ilość wyboru codziennego menu powoduje, że każdy znajdzie coś dla siebie. Obsługa bardzo miła i pomocna. Hotel czysty codziennie sprzątany. W okolicy jest jedynym hotelem więc jeśli tutaj przyjeżdżasz to na całkowity relaks. Poza jest tylko parę sklepików i knajpek, cudny deptak nad oceanem. Widoki z hotelu są zjawiskowe, ocean i góry w jednym. Warto dopłacić za pokój z widokiem.

Cons:

Brak

2026-07-16 • via Nuitee
O
Olesea • couple • es
10
2026-07-15 • via Nuitee
P
Paul • couple • gg
8
Very good, my only regret was the lack of immediate water (sea) activities ie you couldn’t hire anything directly for us
Pros:

Usual Meliá standards of cleanliness and build quality.

Cons:

N/A

2026-07-15 • via Nuitee
R
Radivoje • family_with_children • ba
10
2026-07-14 • via Nuitee
G
Gabriel Carl • solo_traveller • ch
7
2026-07-14 • via Nuitee
K
Kateryna • family_with_children • ua
10
2026-07-12 • via Nuitee
I
Isora • couple • es
10
2026-07-12 • via Nuitee
N
Natalia • couple • ch
10
2026-07-09 • via Nuitee
G
Grégory • couple • ch
9
Incroyable
Pros:

La piscine

Cons:

Rien

2026-07-06 • via Nuitee
D
Domingo • family_with_children • es
10
2026-07-06 • via Nuitee
L
Ludovica • couple • gb
9
Fabulous taste of luxury in tenerife
Pros:

We had a fantastic stay at Gran Meliá and would happily return. Overall, we felt it offered great value for money, especially considering the quality of the hotel and facilities.

The presentation of the resort is stunning. The gardens, plants and landscaping are beautifully maintained, making the whole place feel luxurious and relaxing. Our room was lovely, spotlessly clean and very comfortable throughout our stay.

The staff were consistently warm, friendly and helpful, and we’d especially like to thank Beatriz G. She was genuinely one of the highlights of our holiday—so personable, fun and welcoming. We really enjoyed chatting with her, and she made us feel incredibly well looked after. She’s a real credit to the hotel.

The pool area is excellent, with plenty of space, and we particularly loved the saltwater pool. Having direct access to the seafront was another big plus, and there was always plenty of free parking, which made having a hire car really easy. gym was amazing too with plenty of options

Cons:

If we had any criticisms, they’d be fairly minor. We enjoy going for long walks in the evening, and there isn’t really anywhere nearby to stroll outside the resort. We also found the food a little underwhelming across all of the restaurants. It wasn’t bad, but it didn’t quite match the standard of the hotel itself.

One thing that surprised us was the dining package. We were on half board, and drinks like water at dinner weren’t included, which felt a little unexpected.

That said, none of these points would stop us from returning. We had a wonderful holiday, loved our stay, and would absolutely recommend Gran Meliá to anyone looking for a beautiful, relaxing resort in Tenerife.

2026-07-05 • via Nuitee
M
Miguel Angel • couple • es
5
Decepcionante
Pros:

El gimnasio

Cons:

La mitad del hotel está dedicado a otros huéspedes llamados Red Label

2026-07-03 • via Nuitee