Best Western Heritage Inn & Suites

Hotels
•
Best Western
7.8 (220 reviews)
146 Heritage Parkway , Broussard , US
+1 504-466-6066

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful front desk/staff
Rooms described as clean
Comfortable beds
Good location
Spacious kitchenette rooms
Pet-friendly
Pool and gym available
Cons:
Breakfast has limited variety and items run out
Occasional serious cleanliness issues (stains, debris on mattress)
Housekeeping reported rude/unhelpful by some
Undisclosed $100 damage fee / hold
No bathroom door in one reported room; had to switch rooms
Pool cleanliness concerns
AC noise and limited TV/movie channels
No seating around BBQ area

Categories

Cleanliness
7.5
Majority of guests report rooms as very clean and tidy, but a few serious incidents (stained blanket, candy on pull-out mattress) and a dirty pool report lowered this score.
Service
8.8
Front desk and general staff praised repeatedly as friendly and helpful; isolated negative interactions with housekeeping noted but overall service sentiment is strongly positive.
Location
9
Multiple reviewers highlight the convenient and desirable location for business and travel needs.
Room Quality
7.6
Rooms described as comfortable, cozy and spacious (kitchenette, comfortable beds) though some issues reported (no bathroom door in one room, worn sofa-bed, noisy AC, limited TV channels).
Amenities
7.5
Pool, gym and pet-friendly features are appreciated; however complaints about pool cleanliness, lack of BBQ seating and limited breakfast variety affect this category.
Value for Money
8
Several guests call this a good-value find and appropriate for tournaments/business stays; one notable complaint about an undisclosed $100 damage charge tempers the score.
Food and Beverage
5.5
Consistent and repeated complaints about the breakfast (limited variety, repetitive offerings, items running out like butter) and small in-room toiletry shortages caused poor sentiment.
Overall Experience
8.5
Most stays are described positively with guests planning to return; a minority report serious issues that prevented repeat stays, but the overall tone across reviews is favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location

Located just off U.S. Route 90 and minutes from Interstate 10, Heritage Inn and Suites in Broussard, LA offers easy access to nearby golf courses and popular attractions like the Zoo of Acadiana and Spanish Lake.

Fine Features and Amenities

Guests can enjoy complimentary high-speed Internet, a refreshing outdoor pool, and a delicious hot breakfast with a variety of options. Business travelers will appreciate the convenience of on-site business services and well-equipped guest rooms.

Nearby Entertainment and Dining

Situated in the pedestrian-friendly Broussard Commons, the hotel is surrounded by a variety of entertainment venues, shopping centers, and dining options within walking distance. Explore the vibrant local scene during your stay.

Book your stay at Heritage Inn and Suites for a memorable experience in Broussard, LA!

Important information:

You must show a valid photo ID and credit card upon check-in.

When traveling with pets, please note that an extra charge of 20$ US per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTR

Location

Guest Reviews

7.8
Based on 220 reviews
Cleanliness: 7.5
Service: 8.8
Location: 9
Room Quality: 7.6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 5.5
Overall Experience: 8.5
L
Lisa Holly • extended_group • us
9
It was quick but nice.
Pros:

We enjoyed the breakfast! Staff was friendly and keeping busy.

Cons:

We stayed by the door to the pool and it was noisy very briefly when the pool closed. I would have selected a different floor had i known.

2026-10-30 • via Nuitee
J
John • solo_traveller • us
10
Pros:

The beds were very comfortable.

Cons:

More options for the breakfast.

2026-10-10 • via Nuitee
K
Kimberly • couple • us
10
2026-09-14 • via Nuitee
J
John • family_with_children • us
10
2026-09-11 • via Nuitee
L
Laura • couple • us
1
2026-09-03 • via Nuitee
C
Carola • couple • us
7
2026-09-01 • via Nuitee
R
Reiling • solo_traveller • us
1
2026-08-10 • via Nuitee
M
Mike • family_with_children • us
7
Value hotel with breakfast and pool.
Pros:

This hotel was a good find for our needs in the Lafayette area for a national baseball tournament. The kitchenette room was spacious and had hard surface floors, which was nice.
The staff was SUPER friendly and the highlight of the stay.
Our dog was comfortable there and we enjoyed the pool.

Cons:

The breakfast could use some variation as it was the same every day.
We also had to switch rooms as our room didn't have a bathroom door for some reason.

2026-08-03 • via Nuitee
A
Aguillard • solo_traveller • us
10
2026-08-03 • via Nuitee
W
Wiltz • solo_traveller • us
10
2026-07-11 • via Nuitee
M
Mrs.Hill • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-07-08 • via Nuitee
N
Nolan • family_with_children • us
9
It’s was nice, I’ll book again
Pros:

Room was clean

Cons:

No seating around the bbq area

2026-07-03 • via Nuitee
L
Lauren • solo_traveller • us
8
2026-06-22 • via Nuitee
P
Peterlon • couple • us
10
2026-06-22 • via Nuitee
N
Nichole • solo_traveller • us
10
2026-06-21 • via Nuitee
K
Kristie • solo_traveller • us
1
Terrible experience
Pros:

The ladies at the front desk were pleasant and nice.

Cons:

Housekeeping was not helpful and rude. They didnt have pillows for the sofa bed. They said they didnt have extra pillows.
Went down to breakfast in the morning, my grandson made a waffle and I made a bagel only to find out they were out of butter.
The blanket on the bed had a stain and when we unfolded the sofa bed there was old candy stuck to the mattress.
We will not be staying here again.

2026-06-20 • via Nuitee
A
Aquarius • couple • us
10
2026-06-15 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Very clean , good location

Cons:

Should be notify about the 100.00 damaged cost when booking room

2026-06-14 • via Nuitee
H
Heather • solo_traveller • us
7
2026-06-12 • via Nuitee
A
Annette • solo_traveller • us
9
2026-06-09 • via Nuitee