Comfort Suites At Virginia Center Commons

Hotels
Comfort Suites
8.1 (1314 reviews)
10601 Telegraph Road , Richmond , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Dirty and outdated rooms
Limited breakfast options
Disappointing cleanliness

Categories

Cleanliness
7.18
The cleanliness was very disappointing with reports of dirty rooms and issues like hair in the dryer.
Service
9.15
Most reviews mentioned friendly staff, though there were isolated incidents of rudeness.
Location
8.69
Location was praised in several reviews but had slight accessibility issues.
Room Quality
8.14
Some rooms were nice, but others were reported as outdated or in need of repair.
Amenities
8.17
Amenities like the pool were appreciated, but several cleanliness concerns were noted.
Value for Money
7.13
Multiple comments indicated disappointment regarding the overall value for the price paid.
Food and Beverage
7.18
Breakfast options were critiqued, with several reviewers indicating a lack of diversity.
Overall Experience
9.15
Despite the issues, many enjoyed their stay and noted great staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:02

Property Description

Luxurious Amenities
Experience ultimate comfort at Comfort Suites at Virginia Center Commons with a heated indoor pool, relaxing hot tub, and modern guest rooms equipped with 42-inch flat-screen cable TVs.

Convenient Features
Stay connected with free Wi-Fi, stay productive with in-room desks, and enjoy the convenience of microwaves, refrigerators, and coffee makers in every room. Need extra space? Opt for our spacious suites with sofa beds.

Additional Offerings
Start your day right with a complimentary continental breakfast, keep up with your workout routine at the gym, and take care of business at our business center. Planning an event? Our meeting facilities are at your service.

Ready to experience comfort and convenience at Comfort Suites Virginia Center Commons? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1314 reviews
Cleanliness: 7.18
Service: 9.15
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 7.18
Overall Experience: 9.15
H
Hernandes solo_traveller us
9
Pros:

La comodidad

Cons:

El baño no tenía gel de baño ni champú ni suavizador

2026-07-25 via Nuitee
M
Michael couple us
5
We’d stay again if we had too.
Pros:

Every employee we came across was friendly

Cons:

We stayed at a several comfort suits along our trip and this was the worst one. The facility was not up to date. Chairs ripped, broken bathroom shelves, wiped down but not clean. Definitely felt older and not really remodeled. Just repainted. The beds were also pretty uncomfortable compared to the hotels we’ve been staying in (all comfort suites around the east coast). The woman who worked breakfast was also so nice - but the food wasn’t comparable to the other comfort suits as well.

2026-07-24 via Nuitee
B
Brandon family_with_children us
9
2026-07-24 via Nuitee
K
Kaylia family_with_children us
5
2026-07-22 via Nuitee
A
Al family_with_children us
5
Hotel staff was nice, but the hotel was not clean and the facilities needed updated and upgraded
Pros:

Location to get on and off the interstate was easy

Cons:

The property was not very clean. We had to be put in three different rooms until everything in the room worked. AC didn’t get very cold.

2026-07-22 via Nuitee
A
Angeleke couple us
1
Not a good experience
Pros:

Breakfast was fine

Cons:

Elevators were not working for the entire stay, bathroom sink slow draining, telephone not working in room

2026-07-20 via Nuitee
R
Rebecca solo_traveller us
8
good stay, but full of maintenance visits
Pros:

Everyday we stayed something at the hotel broke. we stayed 5 days and it became comical. day 1, No AC. day 2 no elevator, and we were on 5th floor. day 3 door to room would not shut, at all. day 4 pool closed. day 5 we checked out before seeing new issue. wanted to stay to complete hotel issues bingo

Cons:

hotel needs many more maintenance guys, everything kept breaking. also in 5 days never had housekeeping service, not 1 time, i feel i should not have to ask for this

2026-07-20 via Nuitee
D
Devin solo_traveller us
10
2026-07-20 via Nuitee
K
Kimberly family_with_children us
7
2026-07-20 via Nuitee
H
Hunter couple us
10
2026-07-20 via Nuitee
N
Noelia family_with_children us
5
The area of the hotel was nice close to restaurants and some store, not sure if we would stay there again though
Pros:

The beds were comfortable, had working AC, decent breakfast eggs , sausages, different breads, coffee , juice, yogurt and a waffle maker

Cons:

No one ever came to clean our rooms like to take out the garbage or replenish towels or just for maintenance or to see if we needed toilet paper, the sofa bed is very small and there was an issue with the elevators like we never felt safe getting into it but we were on the 5th floor , the chairs in the area where you have breakfast need an update

2026-07-19 via Nuitee
V
Valerie solo_traveller us
4
Cons:

The elevator did not work. It had not been inspected since 2/2025. The night staff was rude and had an attitude when I asked about the elevator. The facility could use a upgrade

2026-07-18 via Nuitee
Q
Quentin solo_traveller us
3
Didn’t like it
Pros:

Quite

Cons:

Rude staff booking app didn’t tell whole truth they false advertise

2026-07-17 via Nuitee
K
Kelly couple us
5
Pros:

The room was nice and large for the price. The beds were comfortable and the breakfast had a large variety.

Cons:

The staff were not friendly. They weren’t rude but not pleasant. Both of the remotes to the tvs didn’t work and took a while to get that fixed.

2026-07-17 via Nuitee
Q
Quentin solo_traveller us
1
2026-07-17 via Nuitee
S
Sherry couple us
9
Pros:

The rooms were clean and neat, the lighting was a little dim, but managed to see into our luggage. The bathroom was very clean, beds comfortable and the air conditioning was great, kept me cool all evening while we slept.

Cons:

The breakfast was ok, my husband liked the egg and sausage, I had the waffles, but didn't like how I had to pour the mix onto the waffle maker. It was a bit messy. Over all it was good.

2026-07-16 via Nuitee
M
Michelle couple us
8
2026-07-13 via Nuitee
C
Crystal family_with_children us
1
Not good. Do not stay at this hotel
Pros:

Night staff that changed our room.

Cons:

When we walked in to check-in the lobby was gloomy. The staff said that that they keep the lights low due to lack of AC. When we went to our room the bathroom was dirty with little hairs all over the place. The pull-out coach had stains all over it and when we were leaving out the handle fell off the door and the a/c was bad. Do not stay in room 317. It was so bad we had to get our room switched. The new room was a little better but the TV just kept saying not signal. I was over it and this point and just went to bed. I was glad we only had to stay there for 1 night. Also, we went down for breakfast at 8:30 and nothing was left and the dinner room was really dirty. I had to poke my head in and ask the lady if she could bring out some more waffle and sausage. I would not recommend staying at this hotel.

2026-07-12 via Nuitee
K
Kiman solo_traveller us
10
2026-07-06 via Nuitee
D
Dayanara Marie solo_traveller us
10
2026-07-06 via Nuitee