Comfort Suites Kodak Sevierville

Hotels
•
Comfort Suites
8.4 (406 reviews)
161 West Dumplin Valley Road , Kodak , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location (close to interstate/I-40 and flea market)
Good value / budget friendly
Accessible 24-hour coffee/latte machine
Breakfast often praised; good pool hours
Cons:
Significant cleanliness issues (stains, mold, hair, dirty appliances)
Room condition problems (worn furniture, bad mattress, lumpy pillows, ceiling/AC issues, bug bites)
Pool unavailable at times (heater broken or area being painted)
Inconsistent breakfast variety and occasional service refusals/refund handling issues

Categories

Cleanliness
6.2
Multiple reviews cite stains on carpet, mold, hair in tubs/couches, dirty refrigerator/microwave and general unclean rooms; several guests reported serious cleanliness failures requiring refunds.
Service
9.6
Staff repeatedly described as outstanding, friendly and very helpful; staff resolved at least one issue and many guests praised interactions despite occasional service lapses (e.g., breakfast refusal, refund handling).
Location
9.4
Consistently praised as convenient and close to the interstate, I-40 and the flea market; many guests called it a great area and ideal for overnight stops.
Room Quality
6.4
Several reports of worn furniture, stains, bad mattresses, lumpy pillows, ceiling damage, AC/odour problems and even bug bites — room condition is a notable weakness.
Amenities
8.8
Good on-site amenities noted (24-hr coffee/latte machine, pool with good hours) but some issues: pool heater or painting prevented use and some amenities need repair or updating.
Value for Money
9.2
Multiple reviewers called it budget friendly with a great price and good value for the room, making the property appealing for overnight stops and groups.
Food and Beverage
8.6
Breakfast received mixed-to-positive mentions: several guests said the breakfast was great, others found options just OK or wanted more variety; coffee/latte machine was popular though ice for iced coffee was sometimes unavailable.
Overall Experience
9
Overall stays are positive due to friendly staff, convenient location and good value, though serious cleanliness and some room-quality incidents lowered satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:20

Property Description

Convenient Location
Ideally positioned just 21 km from popular attractions such as The Grand Majestic Theater and Country Tonite Theatre.

Modern Amenities
Enjoy free WiFi, room service, and a 24-hour front desk in our contemporary 3-star hotel rooms.

Relaxing Facilities
Unwind in our indoor swimming pool or stay productive in our business centre. Plus, vending machines for snacks and drinks are conveniently located on-site.

Book now for a relaxing stay at Comfort Suites Kodak Sevierville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.4
Based on 406 reviews
Cleanliness: 6.2
Service: 9.6
Location: 9.4
Room Quality: 6.4
Amenities: 8.8
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9
R
Renee • solo_traveller • us
10
Pros:

The staff was very helpful and friendly. The pool was clean and nice. The room was comfortable and nicely decorated. The breakfast was delicious. This hotel experience was very relaxing.

2026-09-17 • via Nuitee
L
Lorie • solo_traveller • us
8
2026-09-15 • via Nuitee
L
Lora • family_with_children • us
7
For a quick trip with the basic room necessities, this is the place for you
Pros:

Lots of variety at breakfast! Very friendly and helpful front desk employees.

Cons:

I like when mattresses have zipper bed bug covers. It just gives me peace of mind.
The curtain was dingy where people have pulled it closed without using the rod.

2026-09-13 • via Nuitee
J
Joann • solo_traveller • us
8
Cons:

No phone in room wasn't working. Was promised the same evening that someone will be in on the next morning to fix the phone line.Needless to say that didn't happened..Never was able to receive wakeup call from front desk.

2026-09-13 • via Nuitee
C
Cowell • couple • us
10
Needed an over night stay
Pros:

Close to the interstate

Cons:

Too far away from pigeon forge, but that isn’t really a problem

2026-09-10 • via Nuitee
W
Wayne • couple • us
10
2026-09-08 • via Nuitee
R
Ronald • family_with_children • us
10
We did a short vacation we did it for our son!!!
Pros:

Location is great easy to find. You gotta drive a bit to get to certain places but still well worth it. We enjoyed it.
The front staff, a male, he is super super nice and sweet. He went above and beyond for us!!! We enjoyed him!!! So so nice!!!! Sweet, kind, gental, he would talk, anything we needed he would help us!!!! Super nice!!!!

Cons:

The room had a little funky smell we think it was the ac unit, so maybe clean them up a bit. Put a good smell air freshener in there.

2026-09-07 • via Nuitee
T
Tracy 35 • family_with_children • us
9
The hotel was great as always and I will stay there again
Pros:

Front desk good
Housekeeping was great
It was clean

Cons:

The breakfast was lacking

2026-08-30 • via Nuitee
A
Amber • couple • us
10
2026-08-24 • via Nuitee
J
Jack • solo_traveller • us
8
Pros:

Staff was excellent. Room was clean and spacious.

Cons:

Bed was a little hard. No vending machines, had to buy snacks from front desk.

2026-08-21 • via Nuitee
T
Tonya • family_with_children • us
10
We will definitely use this hotel again in the near future.
Pros:

Friendly staff very helpful. Good breakfast. Great location

Cons:

No complaints

2026-08-17 • via Nuitee
M
Melissa • couple • us
1
Spend your money somewhere else
Pros:

The staff were all very nice

Cons:

There were strange knocking sounds all night , when we first checked in the room was so musty and smelled like mold. My sinuses have been stuffy ever since

2026-08-14 • via Nuitee
D
Daniel • couple • us
8
2026-08-14 • via Nuitee
L
Lisa • couple • us
8
Enjoyed our stay and would def stay again.
Pros:

It was clean, & the location is great!! The staff was very friendly and they made checking in very easy and quick!

2026-08-10 • via Nuitee
P
Pamela • couple • us
9
2026-08-10 • via Nuitee
C
Carawan • couple • us
7
Great budget friendly place
Pros:

Clean and convenient to interstate. Staff was outstanding

Cons:

Furniture worn out stains on carpet

2026-08-07 • via Nuitee
S
Stephen • extended_group • us
10
We always enjoy our overnight stays traveling to our final stop. Also, I is a great stop to get delicious fudge from Mrs
Pros:

Real nice property, well kept and maintained.

Cons:

All is good!

2026-08-06 • via Nuitee
J
Jacob • solo_traveller • us
6
Pros:

The staff was friendly. The facility was clean

Cons:

The refrigerator was not cleaned or the microwave. The bathtub had dirty in it. Hair on the couch, and they didn't have housekeeping daily.

2026-08-04 • via Nuitee
M
Marlena • family_with_children • us
3
2026-08-02 • via Nuitee
S
Stephen • extended_group • us
10
Our best overnight stay!
Pros:

Location & staff

Cons:

Everything is always excellent.

2026-07-25 • via Nuitee