Hilton Garden Inn Winston-Salem/Hanes Mall

Hotels
•
Hilton Garden Inn
7.8 (211 reviews)
1325 Creekshire Way , Winston-Salem , US
+1 336-765-1298

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms reported by some guests
Excellent breakfast
Helpful/front-desk staff (named employees praised)
Amazing/comfortable bed
Convenient location and plenty of parking
Fast check-in experiences for some guests
Several guests reported enjoyable short stays
Cons:
Bed bugs reported in at least one stay
Payment/double-charge and compensation difficulties
Instances of rude or unfriendly front-desk staff
Rooms not ready / delayed check-in times
No pool available
Noise from neighboring rooms
Insufficient hot water reported by a guest

Categories

Cleanliness
5.5
Mixed reports: some guests said the property was clean, but a serious report of bed bugs and room readiness problems significantly lowers this score.
Service
8.8
Generally positive mentions of helpful staff (Ms. Tiffany, Keem) and friendly check-in speed, though there are isolated reports of rude front-desk interactions; overall staff performance skews positive.
Location
8.8
Several guests praised the location (convenient for events, plenty of parking); one noise complaint from neighboring rooms but location itself is seen as a strength.
Room Quality
6
Mixed: some guests loved the bed, but others reported bed bugs and issues with hot water and rooms not being ready, which lowers the score.
Amenities
8.6
Breakfast was called excellent (strong positive); however lack of a pool was noted. Overall amenities are favorable but not comprehensive.
Value for Money
6
Concerns about double charging/payment handling and difficulties obtaining compensation reduce perceived value despite positive elements like location and breakfast.
Food and Beverage
9.5
Food noted positively: breakfast described as excellent by guests, making F&B a clear strength.
Overall Experience
9.2
Aggregate of mixed experiences: many guests enjoyed short stays and praised staff and breakfast, but significant service/room incidents (payment issues, bed bugs, noisy rooms) created notable negative moments; overall impression leans positive for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Modern Amenities in Every Room

Discover the convenience of having a microwave and mini-refrigerator in each guestroom at our Winston-Salem hotel. Never go hungry with our 24-hour convenience store just steps away.

Fitness and Dining Options

Start your day right with a workout in our 24-hour fitness center, followed by a delicious breakfast at the Great American Grill restaurant. Indulge in a relaxing swim in our indoor pool or unwind with a movie on our flat-screen TVs.

Prime Location

Located near Hanes Mall, our hotel offers easy access to a variety of shops, restaurants, and entertainment options. Explore the nearby Benton Convention Center for events and conferences.

Book your stay at the Hilton Garden Inn Winston-Salem/Hanes Mall now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 211 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.8
Room Quality: 6
Amenities: 8.6
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 9.2
S
Sarah • couple • us
10
Enjoyed my short stay
Pros:

Clean

2026-10-31 • via Nuitee
P
PHILLIP • solo_traveller • us
9
2026-09-19 • via Nuitee
M
Martha • solo_traveller • us
9
2026-09-18 • via Nuitee
M
Mike • solo_traveller • us
9
2026-09-15 • via Nuitee
C
Chad • solo_traveller • us
10
2026-09-11 • via Nuitee
G
Gray • solo_traveller • us
10
Excellent place to stay
Pros:

Breakfast was excellent and the hotel reception was really nice.

2026-09-05 • via Nuitee
A
Austin • solo_traveller • us
10
2026-08-14 • via Nuitee
R
rodney • couple • us
1
Pros:

Property was good booked through booking something happed between booking and hotel they never received payment when got to the hotel I was charged again never got money back from booking or hotel

2026-08-04 • via Nuitee
J
Jasmine • couple • us
1
2026-08-02 • via Nuitee
L
Levanda • couple • us
10
Awesome
Pros:

I like the customer services when we arrived too the hotel. Ms. Tiffany was amazing and we appreciate all she did to make our stay wonderful, and Keem was very helpful in our needs. We had a wonderful experience.

Cons:

There was nothing we didn't like

2026-06-22 • via Nuitee
S
Stephanie • solo_traveller • us
8
2026-06-05 • via Nuitee
P
Paola • couple • mx
10
Pros:

Amazing bed!

2026-06-04 • via Nuitee
J
Jesika • couple • us
1
Poor Cusotmer Service & Bed Bugs
Pros:

Not a good experience

Cons:

The staff was not friendly when we first checked in.. the rooms were not ready for all of our family could not check in until 5 when the check in said 3 and when questioned about check in time the lady said she didn’t have time for questions and didn’t have to deal with it because it wasn’t her shift anyway. Once we checked in and checked beds we found bed bugs. And instead of manager compensating us we have to jump through hoops for compensation and having deal with such conditions.

2026-06-01 • via Nuitee
K
Kristi • family_with_children • us
4
Horrible experience
Pros:

Location was good for a softball tournament

Cons:

No pool , front lady was very rude just short and not very nice, then in the morning I could hear everything Next Door horrible not something you wanna wake up listening to I had a child with me

2026-05-29 • via Nuitee
M
Martha • solo_traveller • us
7
It was ok
Pros:

staff was very friendly.

Cons:

I had very little hot water. the last day was just cold water. not real happy, but I was leaving, so a mood point.

2026-05-18 • via Nuitee
G
Gillettia • solo_traveller • us
10
Satisfied guest.
Pros:

I liked the speed of checking in, the location and cleanliness of the hotel. They also had plenty of parking

Cons:

N/A

2026-05-17 • via Nuitee
G
Gillettia • solo_traveller • us
10
2026-05-17 • via Nuitee
G
Gigi • couple • us
9
2026-04-30 • via Nuitee
M
Melissa • solo_traveller • us
8
Pros:

Love the location, had alot of places around me.

Cons:

I didn't like that there was no pool 😕

2026-04-17 • via Nuitee
J
Jessica • extended_group • us
9
2026-03-04 • via Nuitee