Hilton Garden Inn Winston-Salem/Hanes Mall

Hotels
•
Hilton Garden Inn
8.2 (318 reviews)
1325 Creekshire Way , Winston-Salem , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Staff was friendly
Great location
Clean property
Cons:
Hot water slow
No breakfast included
Issues with housekeeping and bugs

Categories

Cleanliness
7.53
Mixed sentiment; generally clean but some issues reported, including bugs and unclean rooms.
Service
9
Mixed feedback; friendly service mentioned, but some issues with staff responsiveness.
Location
9.04
Positive comments about the great location with nearby restaurants and shopping.
Room Quality
7.99
Some complaints about comfort and cleanliness; however, USB ports and space were appreciated.
Amenities
8.02
Amenities like the pool were mentioned positively, but closure issues were noted.
Value for Money
8.48
General sentiment reflects reasonable pricing for the stay but issues with included services.
Food and Beverage
7.03
Negative sentiment surrounding breakfast not being included.
Overall Experience
8.5
Overall mixed experiences, some enjoyed their stay despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:46

Property Description

Modern Amenities in Every Room

Discover the convenience of having a microwave and mini-refrigerator in each guestroom at our Winston-Salem hotel. Never go hungry with our 24-hour convenience store just steps away.

Fitness and Dining Options

Start your day right with a workout in our 24-hour fitness center, followed by a delicious breakfast at the Great American Grill restaurant. Indulge in a relaxing swim in our indoor pool or unwind with a movie on our flat-screen TVs.

Prime Location

Located near Hanes Mall, our hotel offers easy access to a variety of shops, restaurants, and entertainment options. Explore the nearby Benton Convention Center for events and conferences.

Book your stay at the Hilton Garden Inn Winston-Salem/Hanes Mall now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 318 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
K
Kristi • family_with_children • us
4
Horrible experience
Pros:

Location was good for a softball tournament

Cons:

No pool , front lady was very rude just short and not very nice, then in the morning I could hear everything Next Door horrible not something you wanna wake up listening to I had a child with me

2026-05-29 • via Nuitee
M
Martha • solo_traveller • us
7
It was ok
Pros:

staff was very friendly.

Cons:

I had very little hot water. the last day was just cold water. not real happy, but I was leaving, so a mood point.

2026-05-18 • via Nuitee
G
Gillettia • solo_traveller • us
10
Satisfied guest.
Pros:

I liked the speed of checking in, the location and cleanliness of the hotel. They also had plenty of parking

Cons:

N/A

2026-05-17 • via Nuitee
G
Gillettia • solo_traveller • us
10
2026-05-17 • via Nuitee
G
Gigi • couple • us
9
2026-04-30 • via Nuitee
M
Melissa • solo_traveller • us
8
Pros:

Love the location, had alot of places around me.

Cons:

I didn't like that there was no pool 😕

2026-04-17 • via Nuitee
J
Jessica • extended_group • us
9
2026-03-04 • via Nuitee
J
Jyles • couple • us
10
Fantastic to they st this location
Pros:

It was neat clean secluded

Cons:

That i could not stay longer

2026-02-10 • via Nuitee
O
Onoh • couple • us
10
2026-01-24 • via Nuitee
K
Knickel • solo_traveller • us
8
2026-01-23 • via Nuitee
A
Ami • family_with_children • us
8
2026-01-20 • via Nuitee
Q
Quanesha • couple • us
8
Pros:

Very clean and staff was nice.

2026-01-19 • via Nuitee
J
Jose • couple • us
2
never again.
Pros:

never cleaned room in 3 nights stay. it was suppose to be cleaned every other day. I also confirmed with the front desk that it was scheduled to be cleaned after 2nd migjt and they said yes. arrived at 9pm from dinner and not done. this explains why i ran out of toilet paper. killed 2 bugs in the bathroom when i checked in.

Cons:

no maid service when it was due, you need an exterminator to visit your rooms, beds not comfortable at all.

2026-01-19 • via Nuitee
S
Sade • solo_traveller • us
10
Pros:

Pool

Cons:

No free breakfast

2026-01-19 • via Nuitee
J
Jose • couple • us
2
go some place else
2026-01-19 • via Nuitee
P
Paul • family_with_children • us
10
2026-01-19 • via Nuitee
T
Theresa • couple • us
10
Wonderful
Pros:

Went to another location for breakfast. Tradition.

2026-01-19 • via Nuitee
N
Nicole • family_with_children • us
8
Cons:

Breakfast was not included with price of room

2026-01-19 • via Nuitee
K
Kaitlin • couple • us
10
2026-01-09 • via Nuitee
J
Jones • solo_traveller • us
10
2026-01-08 • via Nuitee