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Facilities
Property facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Minimarket on site
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Wheelchair accessible
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ATM/cash machine on site
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Indoor pool
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Toilet with grab rails
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Fruits
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Convenient Location and Nearby Attractions
Located just off Highway 231, the Hilton Garden Inn Huntsville South/Redstone Arsenal is only 3 miles away from the Redstone Arsenal. Within a short drive, guests can explore the Huntsville Botanical Garden, Monte Sano State Park, and the University of Alabama in Huntsville.
Relaxing Amenities
Unwind in the indoor pool or hot tub, stay active at the fitness centre, and enjoy modern comfort in rooms featuring flat-screen TVs, microwaves, refrigerators, and MP3 docking stations. Wired internet access keeps you connected during your stay.
Dining Options and Convenience
Satisfy your cravings at the on-site restaurant or grab a quick snack from the convenience store. Whether for leisure or business, the Hilton Garden Inn offers a convenient and comfortable stay for all guests.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The staff was very friendly and the room was very clean.
I would not recommend this hotel. It's unfortunate i can't rate them a zero.
My checkout time was 11:00 AM. I left my room around 10:00 AM and returned around 10:35 AM to find that housekeeping had already entered, cleaned the room, removed my belongings, and thrown away two bags of my personal items before checkout. Two other bags were placed on the housekeeping cart.
I was told the room attendant assumed I had checked out because there was no luggage in the room. I did not have luggage with me. I had bags of personal belongings, food I had purchased, and items for my road trip in the room. A guest leaving the room before checkout is not the same as a guest checking out, and it should not have been treated that way.
This created immediate problems for me. My food was thrown away, I did not have a car, and I had to spend extra money on DoorDash and repurchase items for my road trip. No one offered immediate help after I explained that my food had been discarded and I had no transportation.
The response afterward has been unacceptable. I was told a manager would call me, but that call never happened. I called the hotel and left a message, but the manager did not respond. I also followed up by email and did not receive a response. It took almost a week to receive an apology, and now it has been four weeks with no real resolution for my discarded property or the additional expenses this caused.
The points offered do not even equal the value of the items that were thrown away, and I was told it could take up to six weeks to receive them. I do not understand how that is considered an appropriate answer to an immediate issue caused by the hotel. Points arriving weeks later do not replace food, personal belongings, or items I had to repurchase right away.
This was not simply a housekeeping mistake. This was a failure to respect checkout time, guest property, and basic customer service. Even worse, the hotel has had a month to make it right and still has not resolved the issue.
I would not feel comfortable staying here again.
Everything
No breakfast
I really liked that I was greeted through the t.v. when I entered the room! Son's was really great getting us checked in quickly.
The towel i used seemed dirty, and when I got in the shower the shampoo was completely out!
Great location and accommodating to families with Animals. Plus the Mexican restaurant that’s 50 meters away really helps with late dinner.
Yolanda greeted us and made check in a wonderful experience! Everyone was kind and helpful. Room was cleaned very well! House keeper did excellent job!! Will be back! Thank you and wonderful staff 😊
Outside was clean rooms was decent a few cracks in the ceiling
The ice machine on the 5th floor wasn’t working.
La atencion del personal de recepcion , la vegetacion que rodea el hotel , sumamente limpio
que esten cerca del area de la exhibicion de los cohetes
Our room smelt like cigarette smoke mold in showers sheets had blood stains fridge was warm and moldy lots of yelling spiders in the pool and inside the bathroom roaches crawling under the sink I had the worst experience I wouldn’t wish this on my worst enemy.
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