Hilton Garden Inn Austin North

Hotels
•
Hilton Garden Inn
8 (531 reviews)
12400 North IH-35 Building C , Austin , US
+1 512-339-3626

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Clean rooms mentioned by many guests
Convenient / great location
Good value for price
Comfortable beds and useful in-room amenities (Keurig, fridge, microwave)
Quiet and peaceful for many guests
Cons:
Charged continental breakfast; several complaints about cost and quality
TVs lack streaming options (no Netflix/etc.)
Pool not cleaned / maintenance issues
Room maintenance problems reported (flooded bathroom, broken AC, stains, missing toilet paper)
Key card failures and occasional service handling issues (downgraded room, check-in concerns)
Some food/drink menu items out of stock

Categories

Cleanliness
7.5
Mixed signals: several guests called the hotel very clean, but multiple reports of stains, missing toilet paper, a dirty/unmaintained pool, and at least one flooded bathroom lower the score.
Service
9
Generally strong: many mentions of helpful, friendly staff (Zoe, Divinity, pleasant night clerk) and accommodating front desk; a few service mishaps (room downgrade, handling of certain situations, slow checkout) are noted but overall service sentiment is positive.
Location
8.5
Frequently praised: guests repeatedly cited a good/perfect/convenient location for their trips, making location a clear strength.
Room Quality
7.5
Mixed: comfortable beds and useful in-room amenities (Keurig, fridge, microwave) but aging rooms, occasional maintenance problems (broken AC, flooding) and uncomfortable pillows/beds for some guests reduce the score.
Amenities
7.5
Partial positives: in-room amenities like Keurig, fridge, microwave, Qi charging and a guest laundry exist, but shortcomings include no streaming options on TVs, pool cleanliness issues, and some out-of-stock food/drink items.
Value for Money
9
Seen as good value by multiple reviewers (inexpensive rates under $100/night cited) with comfortable beds and included conveniences, contributing to a strong value perception.
Food and Beverage
7
Mixed-to-negative: common complaints about breakfast not being appealing and being charged ($12) for continental breakfast; some positive notes when paid items were good, but limited options and occasional out-of-stock items hurt this category.
Overall Experience
8
Overall positive sentiment: many guests said they'd stay again, praised staff and location, and found good value, though recurring maintenance/amenity issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location and Nearby Attractions
Located just off Interstate 35, the Hilton Garden Inn Austin North provides easy access to Austin's key attractions, including the state Capitol building, Lake Travis, and the University of Texas campus.

Modern Amenities
Guests can enjoy complimentary high-speed internet, a fitness center, and a swimming pool during their stay at the hotel.

On-Site Dining
Indulge in delicious meals at the Garden Grille & Bar, serving breakfast and dinner for a convenient dining experience.

Experience comfort and convenience at the Hilton Garden Inn Austin North. Book your stay now for a memorable visit to Austin!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: AUS

Location

Guest Reviews

8
Based on 531 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 7
Overall Experience: 8
D
Dustin • couple • us
10
I enjoyed my stay there will definitely stay there again
Pros:

It was a very clean establishment and all the employees were very helpful

Cons:

N/A

2026-10-24 • via Nuitee
M
Michael • solo_traveller • us
8
2026-09-19 • via Nuitee
V
Vidalia • couple • us
8
Would stay here again!
Pros:

Great staff and clean hotel! Honestly not a bad thing I can say besides maybe they need to update TVs.

2026-09-16 • via Nuitee
L
Larry • solo_traveller • us
8
I loved it and want to stay again tonight with a discount
Pros:

Comfort

Cons:

No complementary breakfast

2026-09-14 • via Nuitee
S
Stephanie • couple • us
5
It was ok
Pros:

Room was ok even though I was downgraded

Cons:

The staff Zoey downgraded my room from what I was booked for thru booking . Com

2026-09-14 • via Nuitee
R
Rolanda • family_with_children • us
10
Amazing stay with amazing staff!
Pros:

Zoe the front desk agent was amazing and accommodating. Divinity the bartender was so friendly and nice. Food was good too.

Cons:

Just wish there were more options for drinks/food as they were out of stock on a few menu items

2026-09-07 • via Nuitee
J
Jennifer • couple • us
3
I had called earlier if I could stay in the hotel if I was 20 years old and they said yea, and I got to the hotel lady w
Pros:

The area

Cons:

Just the way things were handled

2026-09-07 • via Nuitee
P
Pamela • family_with_children • us
8
Other than the pool it was very nice
Pros:

Very nice

Cons:

The pool wasn't cleaned. It looked as if it wasn't vacuumed in quite a while

2026-09-04 • via Nuitee
D
Diana • couple • us
10
2026-09-03 • via Nuitee
M
Melody • solo_traveller • us
5
2026-08-29 • via Nuitee
D
Diana • couple • us
10
2026-08-23 • via Nuitee
G
Guadalupe • couple • us
8
Pros:

The location was perfect for our trip. Breakfast was not very appealing and I don't understand why you would charge for a continental breakfast.

Cons:

Personalize the breakfast, more so if we need to pay for it.

2026-08-17 • via Nuitee
R
Rosalva • couple • us
1
Not pleasant.
Pros:

Breakfast was good but I had to pay for it.

Cons:

The bathroom in our room flooded and the ac unit was broken. Called but nothing was done.

2026-08-06 • via Nuitee
S
Starling • solo_traveller • us
10
Pros:

No comment for now

Cons:

NA

2026-08-06 • via Nuitee
M
matthD1795NX • Family • Fort Lauderdale, Broward County, Florida
6
Fine choice
Pros:

Great value hotel.
No complains, older hotel but fine overall.

2026-07-25 • via Tripadvisor
J
Jennifer • extended_group • us
6
Overall it was clean and staff were very friendly.
Pros:

Convenient

Cons:

The beds and pillows were not comfortable.

2026-07-24 • via Nuitee
L
LaShaundra • solo_traveller • us
9
Comfortable Stay
Pros:

Mostly everything!

Cons:

The t.v. needed to have Netflix and other streaming channels.

2026-07-24 • via Nuitee
J
Juan • family_with_children • uy
9
2026-07-13 • via Nuitee
N
Nain • family_with_children • us
10
2026-07-12 • via Nuitee
E
Edith • couple • us
10
Happy with the staff and facility
Pros:

Night clerk was very pleasant and facility was clean

Cons:

Na

2026-07-11 • via Nuitee