Courtyard by Marriott Jackson

Hotels
•
Courtyard by Marriott
8.2 (467 reviews)
200 Campbell Oaks Drive , Jackson , US
+1 517-782-1000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Stains reported
Food options limited

Categories

Cleanliness
7.34
Multiple reviews cited stains and cleanliness issues, such as stains on the sofa bed and in hallways.
Service
9.81
Staff received overwhelmingly positive feedback, with multiple reviews praising their helpfulness and professionalism.
Location
8.85
Positive comments on the location being convenient and close to amenities.
Room Quality
8.3
Generally clean and cozy rooms, though some reviewers had complaints about comfort.
Amenities
7.83
Issues with WiFi and no breakfast options noted by several guests.
Value for Money
8.29
Feedback on pricing versus service was mixed but generally deemed acceptable.
Food and Beverage
6.84
Limited breakfast options reported, with complaints about no complimentary coffee.
Overall Experience
8.31
High satisfaction from staff service but lower due to cleanliness and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:07

Property Description

Luxurious Accommodations
The Courtyard by Marriott Jackson offers spacious rooms with free Wi-Fi, flat-screen TVs, and comfortable work desks. Relax in style and enjoy modern amenities such as iPod alarm clocks and ironing facilities.

Dining and Convenience
Indulge in American cuisine at the on-site restaurant or take advantage of the local restaurant delivery service. Start your day with complimentary coffee and newspapers in the lobby, ensuring a convenient and satisfying stay.

Prime Location
Located just 4.5 miles from the Rock a Billy Hall of Fame, the hotel is also a short drive from Union University and various leisure activities. Whether you're here for business or leisure, the Courtyard by Marriott Jackson offers the perfect blend of comfort and convenience.

Book now to experience a delightful stay at the Courtyard by Marriott Jackson.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKL

Location

Guest Reviews

8.2
Based on 467 reviews
Cleanliness: 7.34
Service: 9.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 6.84
Overall Experience: 8.31
R
Ron • solo_traveller • us
6
2026-09-18 • via Nuitee
J
Johnetta • solo_traveller • us
1
2026-09-18 • via Nuitee
R
Roger • solo_traveller • us
4
Disappointing at best.
Pros:

Nothing great or outstanding to comment about

Cons:

Room amenities need attention. Iron was definitely old. Cord that should retract, didn’t. Coffee pot door where you pour water in was broken off, packets were insufficient with only one sweetener and one sugar packet. Electric outlet on wall lamps by the bed were faulty and our phone chargers wouldn’t stay plugged in. No free breakfast or coffee in lobby and the pricing at the “Bistro” was unacceptable based on room pricing of other hotels in the area.

2026-09-13 • via Nuitee
T
Tomekia • solo_traveller • us
10
2026-09-10 • via Nuitee
H
Heather • family_with_children • us
10
2026-09-07 • via Nuitee
D
David • couple • us
9
2026-09-04 • via Nuitee
T
Tomekia • solo_traveller • us
8
2026-09-01 • via Nuitee
G
Gerard • couple • us
6
The location was great and the bed was comfortable.
Pros:

I liked that they had water and cookies when you checked-in. I liked that they had a bar and some finger foods for purchase. I liked that it was close to restaurants and close to an interstate.

Cons:

I did not like that I had to wait to check-in and there were hardly any people. I did not like that I had to look for staff to assist me. Also, that no one looked at my reservation to see that I did not want to be near the elevator or ice machine and I ended up right next to the elevator and across from the ice machine. I did not like that I had a drink and some of the salt spelled on the counter and when I came back a few hours later to order food it still had not been wiped up. I did not like that there were to many pets at the property. I did not like the smell of moldy carpet in the hallways. A good shampoo would probably eliminate that issue. I did not like that their were dogs on every floor. Normally, I do not stay at a pet friendly hotel but I must have overlooked that item when I booked. I wished that my hotel room carpet had been shampooed.

2026-08-31 • via Nuitee
T
Tyrone • solo_traveller • us
8
2026-08-29 • via Nuitee
S
Silvia • family_with_children • us
9
Tuvimos una estancia tranquila.
Pros:

La ubicación, la habitación y la atención cordial.

Cons:

Me parece que tiene un aroma a humedad la habitación,

2026-08-27 • via Nuitee
D
Donna LaRiviere • extended_group • us
7
Nice rooms
Pros:

The room was spacious and clean. Liked the sofa bed.

Cons:

Arrived with friends who booked through a third-party booking site as well. The receptionist expressed difficulty locating both my reservation and my travel party's reservation. Stated it was an issue with third-party sites.

The travel party has noted in the reservation that we requested side-by-side or adjoining rooms. I called the hotel directly and asked them to add the same details to my reservation as well. I had their reservation number and last name. I was told it would not be an issue, and they would note the request. This accommodation was not met. The rooms were on the same floor but on opposite ends of the hall.

We were offered complimentary breakfast vouchers for both rooms (4 ppl), but when we tried to claim them, we were told they did not apply to on-site Starbucks items. We were not directed to what it applied to, and there did not seem to be another breakfast area set up.

2026-08-26 • via Nuitee
R
Rickey • couple • us
10
We’re definitely going back in November thanks
2026-08-24 • via Nuitee
A
Alvin • couple • us
6
2026-08-23 • via Nuitee
B
Babara • extended_group • us
6
Pros:

Buen desayuno

Cons:

El ban̈o.La poceta es muy baja y cuesta levantarse del asiento

2026-08-17 • via Nuitee
T
Tyrique • couple • us
10
2026-08-15 • via Nuitee
B
Beatrice • family_with_children • de
9
2026-08-09 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-08-05 • via Nuitee
R
Raquel • solo_traveller • us
4
Will go somewhere else next time.
Pros:

The room itself was spacious, and the air conditioning worked well, which made the temperature comfortable during our stay.

Unfortunately, there were several issues that made our experience disappointing. The room had a strong smell of marijuana when we arrived. The bathroom was not clean, and items in the room, including the drinking glasses, appeared dirty. The television was not working properly, and although we requested assistance, no one came to help.

At checkout, there was no employee at the front desk because the staff member was outside smoking. That came across as unprofessional and left a poor final impression.

We also chose not to eat at the hotel because the overall condition and cleanliness of the property did not give us confidence in purchasing food there. Overall, while the room size and air conditioning were positives, the cleanliness, maintenance, and customer service need significant improvement.

Cons:

The room was spacious, but it had a strong smell of marijuana upon arrival. The bathroom was not clean, and several items in the room, including the drinking glasses, appeared dirty. The television was not working properly, and although we requested assistance, no one ever came to help.

At checkout, there was no employee at the front desk because the staff member was outside smoking. Overall, the level of cleanliness, customer service, and professionalism was very disappointing. I would not recommend staying here based on this experience.

2026-08-04 • via Nuitee
E
EZELL • couple • us
7
2026-08-03 • via Nuitee
N
Nikkole • solo_traveller • us
9
Cons:

The beds made all our backs hurt

2026-08-02 • via Nuitee