Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Good breakfast
Cons:
Water quality and issues
Communication problems
Limited pool hours

Categories

Cleanliness
8.25
Issues with water and bathroom cleanliness mentioned, slight lowering of score.
Service
9.75
The staff were mentioned positively multiple times for their attention and service quality.
Location
9.25
Central location with easy access to business and shopping areas.
Room Quality
8.25
Some mentions of dated rooms and air conditioning issues.
Amenities
8.75
Generally good amenities, but mentions of reduced pool hours.
Value for Money
9.25
Good value for the price based on reviews.
Food and Beverage
9.25
Breakfast described as excellent with a variety of options.
Overall Experience
9.25
Overall positive experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:21

Property Description

Luxurious Accommodation in Exclusive District
Hotel San Fernando Plaza in Medellin offers a premium experience with a heated pool, spa, and fitness center. The rooms feature high-speed WiFi, satellite TVs, and some even have city-view terraces.

Gastronomic Delights and Relaxation
Enjoy a daily buffet breakfast and exquisite dining at Spezia restaurant. Unwind with drinks at the lobby bar or indulge in 24-hour room service. The spa offers massages, sauna, and Turkish baths, while the poolside loungers provide a perfect spot to unwind.

Convenience and Accessibility
Benefit from 24-hour front desk services, shuttle arrangements to the airport, and on-site parking. Located in the financial district, the hotel is a short drive from Olaya Herrera Airport and Plaza de Botero.

Ready to experience luxury and convenience at Hotel San Fernando Plaza? Book your stay now!

Important information:

Please note that passengers checking in with minors (under 18) must present ID and proof of parenthood or evidence of parental permission.

For any doubt about children's policies, please contact directly the property.

When booking more than 3 rooms, special conditions and supplements may apply

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

To maintain the safety and quality of the experience for all guests, it is necessary to register companions during the Check In process. In this case the value of the additional person will be $99,000 COP + VAT.

If the companions are not present at the time of Check In, their personal information is required to carry out Pre-Registration. If the information is not registered on time it will not be refundable.

According to Colombian law 2068 of 2020, companions can only be registered with an official document, a citizenship card for national guests and a passport for foreign guests. It is necessary to print and have the hotel registry signed by each companion and clarify to the reservation holder that when their visitor is going to leave the hotel, they must inform the Reception, otherwise this value will be charged for the rest of the nights of their stay. . and the cancelation of the charge cannot be requested.

Guests not registered at Check In will have a charge of $99 USD or its equivalent in Colombian pesos according to the hotel's exchange rate in force and must be paid before entering the room. This value is per day and per person.

Child policy: If a minor is not staying with his/her parents, a parental consent form must be presented and NOTARIZED by the parents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Location

Guest Reviews

9
Based on 6307 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 9.25
S
Salebe • family_with_children • co
10
2026-10-14 • via Nuitee
C
Ccora Quinto • solo_traveller • pe
10
2026-10-13 • via Nuitee
J
JOSE • family_with_children • co
10
2026-10-13 • via Nuitee
A
Andrea • family_with_children • co
9
Pros:

Las instalaciones son muy cómodas, antiguas pero bien mantenidas

Cons:

Deben hacer actualización de las instalaciones .

2026-10-13 • via Nuitee
C
Cristhian • couple • co
10
Volvería sin dudarlo
Pros:

La limpieza las habitaciones

Cons:

Nada

2026-10-13 • via Nuitee
A
Andres F • family_with_children • co
10
2026-10-13 • via Nuitee
L
Lizeth M • family_with_children • co
10
Pros:

El personal y las instalaciones del hotel

Cons:

El parqueadero es externo y es muy incómodo se debe salir del bloque no existe acceso directo

2026-10-13 • via Nuitee
M
Montalvo • family_with_children • co
9
Pros:

La atención del personal, exelente!

Cons:

La taza del baño muy incomoda para descargar!

2026-10-13 • via Nuitee
A
Andres • family_with_children • co
10
2026-10-13 • via Nuitee
G
Guðmundur Björgvin • solo_traveller • is
8
2026-10-12 • via Nuitee
L
Leonardo • couple • co
9
2026-10-12 • via Nuitee
R
Ricardo • couple • hn
6
Cons:

La habitación carece de comodidades como un escritorio de trabajo con tomas e iluminación, ek escritorio existente fue puesto por cumplir. No cuenta con la comodidad necesaria para adelantar trabajos. La división de la ducha del baño no cierra, a pesar de haber solicitado mantenimiento, este bno funcionó. Pasa lo mismo con las otras habitaciones ya que desde la nuestra se escuchaba cuando se habria la puerta de la ducha.

2026-10-12 • via Nuitee
J
Jhofran • couple • ve
10
2026-10-12 • via Nuitee
J
Jhofran • couple • ve
10
2026-10-12 • via Nuitee
C
Claudio • solo_traveller • es
10
2026-10-11 • via Nuitee
P
Pereira • solo_traveller • co
8
Pros:

La ubicación el hotel es hermoso la atencion del restaurante fue muy buena la calidad en general

Cons:

No me gusto que si bien pudiera ser política del hotel, me exigieron dar un abono en efectivo al momento de hacer check in, no me preguntaron si tenia tarjeta de credito para dejarla preventivamente, tenía que ser un abono en efectivo y como no suelo llevar efectivo tuve que caminar bastante para buscar un cajero retirar dinero y dar el abono, dije estoy cansado no habra opción? Fueron renuentes en darme otra opción.

2026-10-10 • via Nuitee
D
Diego • extended_group • es
5
Debería tener 4 estrellas como mucho
Pros:

Buena ubicación

Cons:

Personal de recepción muy poco resolutivo y con poca cualificación

2026-10-10 • via Nuitee
M
Martin • couple • cl
10
Muy buenas instalaciones, ubicación y atención, excelente hotel
Pros:

Gimnasio, desayuno, atención del personal

Cons:

Nada

2026-10-09 • via Nuitee
G
Gamarra Palomino • extended_group • pe
10
Bien
Pros:

El desayuno

Cons:

Que no cumplieron con los días de reserva que hice en la página

2026-10-09 • via Nuitee
V
Virgil • solo_traveller • mx
8
Pros:

Amenities were good

2026-10-09 • via Nuitee