Hotel Universel

Hotels
7 (2511 reviews)
2300 Chemin Sainte Foy , Quebec City , ca
+1 418-653-5250

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spa facilities
Cons:
Poor cleanliness
Old room quality
Limited food options

Categories

Cleanliness
4.5
Multiple reviews mention poor cleanliness and issues like mould and dirty floors.
Service
9
Several guests noted friendly staff despite other complaints.
Location
9
The location was frequently praised as a positive aspect.
Room Quality
6
Negative comments about outdated furniture and noise disturbances.
Amenities
7
Facilities like the spa and pool received mixed reviews, with some appreciation for the options.
Value for Money
7.5
Some guests felt that the experience matched the price, but not all.
Food and Beverage
6.5
Limited food options on-site led to disappointment.
Overall Experience
6.5
Overall mixed feelings, primarily positive reviews on location and service, but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:36

Property Description

Luxurious Stay Near Laval University

Scandinavian Spa and Indoor Pool: Indulge in relaxation with our on-site spa, saunas, and massage services. Take a dip in the indoor pool for a refreshing experience.

Convenient Amenities: Each room is equipped with modern conveniences like a flat-screen TV, coffee machine, and free WiFi. Upgrade to a room with a kitchenette for added comfort.

Easy Access to Attractions: Located near Laval University and a short drive from Old Quebec, our hotel offers easy access to area attractions. Explore downtown Quebec with the nearby train station and visit nearby shopping centers and the airport.

Book your stay at Hotel Universel for a memorable and convenient experience.

Important information:

Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7
Based on 2511 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 6.5
D
Dupuis • solo_traveller • ca
5
Pros:

Lit pas confortable assez basic.

2026-07-25 • via Nuitee
D
Diane • couple • ca
8
Bien mais un peu déçu de l’étage de ma chambre
Pros:

Proximité de plusieurs services

Cons:

La chambre au 1er plancher. En fait, c’est le sous-sol. Je voulais le rez de chaussée mais on ne m’a pas informé de la configuration de l’hôtel. Pour avoir une chambre au rez de chaussée, on doit demander pour le 2eme étage.

2026-07-25 • via Nuitee
J
Julie • solo_traveller • fr
7
Pros:

Chambre spacieuse et bien équipée, proximité des commerces , l'espace piscine

Cons:

Hôtel vieillissant, manque de rafraîchissement peinture moquette etc... Et draps un peu sale à notre arrivée

2026-07-25 • via Nuitee
G
Guillaume • family_with_children • ca
4
Pourrais être mieux
Pros:

La piscine était belle et propre et il y avait beaucoup de serviettes. Tout était parfait pour une famille...

Cons:

La chambre était en mauvaise état. La douche malprop besoin de rénovation et l'air climatisé faisait un bruit de l'enfer chambre 212

2026-07-24 • via Nuitee
C
Chantal • solo_traveller • ca
5
Pros:

L hotel s etais beau sais juste ́la chambre pas fenetre je dierais il avais une fenetre mais rien voir condanner je recommande pas cette chambre et la toilette qui a de la misere a envaller mais le reste pour l hotel s etais bien mais la chambre pour moi sa ma tres dessus mais j ai vue autre chambre qui etais bien qui avais grande fenetre ouverte de la claireter voila

2026-07-24 • via Nuitee
E
Erika • solo_traveller • ca
10
2026-07-24 • via Nuitee
N
Nancy • couple • ca
9
2026-07-24 • via Nuitee
A
Annick • couple • ca
9
Très bien
Pros:

Bien situé

2026-07-24 • via Nuitee
S
Suzanne • couple • ca
7
Pros:

Very clean and good location for amnesties

Cons:

Bed was too hard.

2026-07-24 • via Nuitee
N
Narine • solo_traveller • gd
9
Pros:

Location, price and especially free parking

Cons:

Can't think about anything

2026-07-23 • via Nuitee
C
Carrie Ann • family_with_children • ca
9
2026-07-23 • via Nuitee
D
Denis • solo_traveller • ca
5
Vieillot mais près de l’Université.
Pros:

Près de la salle de spectacle de l’Université. Pratique. Beaucoup de stationnement à l’hôtel.

Cons:

Vieillot. En fin de vie utile, besoin de rénovations.

Exige un dépôt sur carte de crédit ou en argent, plus élevé que le prix d’u e nuitée.

2026-07-23 • via Nuitee
M
mseguin • solo_traveller • ca
8
Pros:

Bien adapté aux familles et enfants avec spa et piscine.

Cons:

L'hôtel est un peu âgé.

2026-07-22 • via Nuitee
M
Marie-Pier • family_with_children • ca
10
2026-07-22 • via Nuitee
W
Winter • solo_traveller • ca
7
Pros:

Le personnels

Cons:

Le shampoing et revitalisant

2026-07-22 • via Nuitee
J
Jade • couple • ca
9
Cons:

Pas assez de stationnement

2026-07-22 • via Nuitee
J
Judith • extended_group • ca
9
Super,!!
Pros:

Services courtois

Cons:

Pour ma part rien en particulier

2026-07-22 • via Nuitee
M
Michel • couple • ca
5
2026-07-21 • via Nuitee
A
Alicia • couple • ca
10
2026-07-21 • via Nuitee
L
Libardo • family_with_children • co
9
Buena relación costo/beneficio
Pros:

Habitación confortable, acogedora y limpia, personal amable; es cómodo tener la pizzeria Boston en el mismo establecimiento. El wifi es robusto

2026-07-20 • via Nuitee