Hotel Universel

Hotels
7 (2422 reviews)
2300 Chemin Sainte Foy , Quebec City , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spa facilities
Cons:
Poor cleanliness
Old room quality
Limited food options

Categories

Cleanliness
4.5
Multiple reviews mention poor cleanliness and issues like mould and dirty floors.
Service
9
Several guests noted friendly staff despite other complaints.
Location
9
The location was frequently praised as a positive aspect.
Room Quality
6
Negative comments about outdated furniture and noise disturbances.
Amenities
7
Facilities like the spa and pool received mixed reviews, with some appreciation for the options.
Value for Money
7.5
Some guests felt that the experience matched the price, but not all.
Food and Beverage
6.5
Limited food options on-site led to disappointment.
Overall Experience
6.5
Overall mixed feelings, primarily positive reviews on location and service, but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:36

Property Description

Luxurious Stay Near Laval University

Scandinavian Spa and Indoor Pool: Indulge in relaxation with our on-site spa, saunas, and massage services. Take a dip in the indoor pool for a refreshing experience.

Convenient Amenities: Each room is equipped with modern conveniences like a flat-screen TV, coffee machine, and free WiFi. Upgrade to a room with a kitchenette for added comfort.

Easy Access to Attractions: Located near Laval University and a short drive from Old Quebec, our hotel offers easy access to area attractions. Explore downtown Quebec with the nearby train station and visit nearby shopping centers and the airport.

Book your stay at Hotel Universel for a memorable and convenient experience.

Important information:

Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7
Based on 2422 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 6.5
M
Mert • solo_traveller • tr
8
2026-05-30 • via Nuitee
I
Ian • solo_traveller • ca
8
Pros:

The location was excellent for our need to be close to the université Laval. The birds are a nice touch, my 2 and a half year old really enjoyed watching them.

Cons:

The open hours for the pool are to small we couldn't enjoy the pool in the morning.

2026-05-29 • via Nuitee
M
Mary • solo_traveller • ca
6
2026-05-29 • via Nuitee
A
Anis • couple • ca
10
2026-05-29 • via Nuitee
N
Noël • couple • ca
8
Agréable
2026-05-28 • via Nuitee
A
Alain • solo_traveller • ca
9
Bien
2026-05-28 • via Nuitee
S
Sylvain • couple • ca
7
2026-05-28 • via Nuitee
V
Vollant Hervieux • couple • ca
8
2026-05-27 • via Nuitee
V
Vollant Hervieux • solo_traveller • ca
8
2026-05-27 • via Nuitee
G
Georgia • solo_traveller • ca
5
Pros:

l'emplacement de l'hôtel à Sainte-Foy

Cons:

Le rapport qualité-prix ne correspondait vraiment pas à mes attentes. Être facturé sur ma carte de crédit pour un séjour que je n’avais pas demandé est déjà très problématique. En plus, la chasse d’eau des toilettes ne fonctionnait pas correctement. Pour près de 200 $ la nuit, je m’attendais à un service et à des installations beaucoup plus fiables.

2026-05-22 • via Nuitee
K
Kevin • solo_traveller • ca
8
2026-05-22 • via Nuitee
A
Amy • couple • ca
7
2026-05-22 • via Nuitee
J
Josiane • family_with_children • ca
9
2026-05-22 • via Nuitee
S
Sophie • family_with_children • ca
8
2026-05-22 • via Nuitee
L
Line • couple • ca
7
Ordinaire
Pros:

Correct juste correct pour la situation géographique

Cons:

Les toilettes trop exigues
Lavabo bouché

2026-05-20 • via Nuitee
A
Ama • solo_traveller • ca
8
Bon séjour a part petit bémol
Pros:

C'était bien pour le rapport qualité-prix.A part le bémol ils ont été très sympathique et m'ont quand même offert de change de chambre quand le problème ne pouvait pas être regle. Je voulais l'âge check out le maximum était a 13h et ils étaient vraiment compréhensif.

Cons:

Pendant mon séjour, il y a eu un problème avec la tuyauterie, donc ma toilette ni la douche ne marchait, ils ont mentionné amené quelqu'un le matin qui me reveillerais pas mais la personne la fais quand même. Ils ont quand même changer la chambre ce qui est bien.

2026-05-19 • via Nuitee
M
Marie-Josée • family_with_children • ca
8
Pros:

Très propre

2026-05-19 • via Nuitee
D
Danny • couple • ca
10
2026-05-18 • via Nuitee
M
Maryna • solo_traveller • ca
9
Pros:

Good location, comfortable beds, friendly staff.

2026-05-18 • via Nuitee
I
Isabelle • solo_traveller • ca
7
L’hôtel Universel peut être un havre de paix confortable et abordable
Pros:

La proximité avec le lieu du spectacle que j’allais voir le soir. La possibilité d’utiliser la piscine, même si le côté spa n’était pas utilisable à cause des rénovations.

Cons:

Le fait que je ne puisse pas avoir une chambre avec vue sur le jardin intérieur car je l’avais mentionné lors de ma réservation, même si on m’avait répondu que cela pourrait être bruyant dû aux rénovations sur place. Le fait que des gens discutent dans le corridor tôt le matin.

2026-05-17 • via Nuitee