Hotel Universel

Hotels
7 (2641 reviews)
2300 Chemin Sainte Foy , Quebec City , CA
+1 418-653-5250

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spa facilities
Cons:
Poor cleanliness
Old room quality
Limited food options

Categories

Cleanliness
4.5
Multiple reviews mention poor cleanliness and issues like mould and dirty floors.
Service
9
Several guests noted friendly staff despite other complaints.
Location
9
The location was frequently praised as a positive aspect.
Room Quality
6
Negative comments about outdated furniture and noise disturbances.
Amenities
7
Facilities like the spa and pool received mixed reviews, with some appreciation for the options.
Value for Money
7.5
Some guests felt that the experience matched the price, but not all.
Food and Beverage
6.5
Limited food options on-site led to disappointment.
Overall Experience
6.5
Overall mixed feelings, primarily positive reviews on location and service, but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:36

Property Description

Luxurious Stay Near Laval University

Scandinavian Spa and Indoor Pool: Indulge in relaxation with our on-site spa, saunas, and massage services. Take a dip in the indoor pool for a refreshing experience.

Convenient Amenities: Each room is equipped with modern conveniences like a flat-screen TV, coffee machine, and free WiFi. Upgrade to a room with a kitchenette for added comfort.

Easy Access to Attractions: Located near Laval University and a short drive from Old Quebec, our hotel offers easy access to area attractions. Explore downtown Quebec with the nearby train station and visit nearby shopping centers and the airport.

Book your stay at Hotel Universel for a memorable and convenient experience.

Important information:

Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7
Based on 2641 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 6.5
R
Raphael • solo_traveller • fr
9
2026-09-19 • via Nuitee
C
Cassandra • solo_traveller • ca
4
Pros:

Prix abordable

Cons:

La chambre était loin de l’annonce et ce n’était pas propre du tout.

2026-09-19 • via Nuitee
O
Oral • couple • ca
10
2026-09-17 • via Nuitee
C
Chelsea • couple • ca
3
2026-09-17 • via Nuitee
L
Laura • family_with_children • es
10
2026-09-17 • via Nuitee
I
Isabelle • extended_group • ca
8
2026-09-17 • via Nuitee
J
Juan carlos • solo_traveller • ec
3
Muy decepcionante, no cumplió las expectativas
Pros:

No me gusto nada. Me sorprendio ver que todo el lugar huele a cloro de piscina.

Cons:

No tienen un restaurante que pueda servir desayunos. Mi habitacion estaba alada del parqueadero por lo que se puede oir todas las alarmas de los carros y sonidos. La alfombra del pasillo hacia la habitacion esta totalmente sucia y muy vieja. La persona de recepcion muy ruda, no disfrute para nada mi estadia en ese hotel.

2026-09-16 • via Nuitee
G
Generalissimo • solo_traveller • ca
8
Pros:

I like the free amenities

2026-09-16 • via Nuitee
M
Marlene • solo_traveller • ca
7
2026-09-16 • via Nuitee
C
Chloé • couple • fr
8
2026-09-16 • via Nuitee
S
Suzanne • couple • ca
9
Bon moment
Pros:

Proximité activités

Cons:

Simplicité

2026-09-15 • via Nuitee
L
Louis-René • extended_group • ca
9
Si je retourne à Québec, il sera parmi mes choix d'hébergement.
Pros:

J'aurais dû apporter mon maillot de bain, la piscine, le spa et l'aire de détente étaient très tentants. Nous avons déjeuné au Boston Pizza qui est à l'intérieur de l'établissement et c'était très bien.

2026-09-15 • via Nuitee
J
Jacynthe • extended_group • ca
7
Chambre confortable
2026-09-15 • via Nuitee
B
Badreddine • couple • ca
10
2026-09-14 • via Nuitee
M
Marceline • couple • ca
7
2026-09-14 • via Nuitee
C
Chupin • solo_traveller • fr
10
2026-09-13 • via Nuitee
D
Denis • solo_traveller • ca
8
Pros:

L'emplacement et le personnel étaient excellents .Beaux salons de repos intérieur et belle terrasse à l'étage pour dîner. Très belle disponibilité de chariots à bagages.

Cons:

Pas de porte de sortie extérieure à la chambre. Comptoir salle de bain exigu

2026-09-13 • via Nuitee
M
Micheline • solo_traveller • ca
9
2026-09-13 • via Nuitee
S
Sylvie • couple • ca
8
C’était correct sans plus ni moins
Pros:

Silencieux près de l’hôtel et des commerces

Cons:

C’était plus ou moins confortable le matelas était creusé

2026-09-13 • via Nuitee
M
Marilyne • couple • fr
10
Hôtel Studios à réserver pour un Séjour à Québec
Pros:

L’accueil ,la disponibilité du personnel et la gentillesse du Responsable Guillaume . Les studios que nous avons réservé étaient très confortables et bien équipé. L’emplacement piscine, bains à remous et saunas étaient vraiment Super.

2026-09-13 • via Nuitee