Hotel Costa Calero Thalasso & Spa

Hotels
8.6 (750 reviews)
Urbanizacion Puerto Calero, s/n , Puerto Calero , es
+34 928 84 95 95

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Poor cleanliness
Lack of staff training
Inconsistent service

Categories

Cleanliness
7.85
Issues with cockroaches and maintenance in public areas.
Service
9.15
Some friendly staff but overall training and professionalism lacked.
Location
9.35
Excellent sea views and convenient location.
Room Quality
8.35
Mixed experiences, with issues in some rooms mentioned.
Amenities
9.05
Good pool areas and spa, but maintenance issues noted.
Value for Money
7.85
Does not match the expected 4-star standard for the price.
Food and Beverage
8.35
Food quality was good, but variety was limited.
Overall Experience
8.85
Overall good experience, but several notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:37

Property Description

Luxurious Accommodation
Hotel Costa Calero Thalasso & Spa offers elegant, air-conditioned rooms with bright décor and sea views from private balconies. Relax in comfort with satellite TV and unwind in stylish bathrooms with included hairdryers.

Gourmet Dining Experience
Indulge in a buffet breakfast and dinner showcasing a variety of Canarian cuisines at the hotel's restaurant. Enjoy refreshing drinks at one of the three bars, including a poolside snack bar and a lively entertainment venue.

Leisure and Entertainment
Take a dip in one of the four outdoor swimming pools, rejuvenate at the spa with a sauna, or explore underwater wonders with the on-site scuba diving centre. With a free shuttle to the beach and proximity to Puerto Calero harbour, entertainment and dining options are just steps away.

Book your stay at Hotel Costa Calero Thalasso & Spa for a perfect blend of luxury and leisure.

Important information:

Please note rates for December 31st include a Gala Dinner.

The all inclusive rates rates include 1 free entrance to the Thermal Circuit and the Roman Baths of the Thalasso & Spa Wellness Center. Entrance is per person, per stay.

For more that 3 rooms reservations, the hotel may apply different payment polices, like applying the NR rate

According to article 7.1.1 of Law 7/2012, of 29 October 2019, cash payments with an amount equal to or greater than €1,000 are not accepted. Payment must be made by credit card or bank transfer.

The hotel does not accept 500,00€ notes.

The dress code for dinner at La Magdalena restaurant: Smart casual

For example:
For her: Trousers, casual shorts or skirt, jeans, collared or dress shirt, heels or loafers.
For him: Jeans, casual shorts, khakis, long trousers, casual or lounge jacket or blazer, closed-toe shoes.

In both cases, appropriate clothing is required: flip flops, flip flops, swimming costumes or bikinis, and tank tops are not allowed."

We will carry out the annual cleaning of our active pool, sauna, and hammam in our Thalasso & SPA Center from 15.06.2025 to 29.06.2025 inclusive.
Treatments, massages, the gym and the hairdresser will remain open as usual.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACE

Location

Guest Reviews

8.6
Based on 750 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.35
Amenities: 9.05
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.85
H
Hatsha • solo_traveller • ie
8
Wished I stayed longer.
Pros:

How clean it was. Very spacious. Modern.

Cons:

Nothing tbh.

2026-08-22 • via Nuitee
C
Colin • couple • gb
10
Overall relaxing experience
Pros:

Clean comfortable. Good facilities pleasant staff

Cons:

Nothing

2026-08-20 • via Nuitee
M
Maria • couple • es
2
2026-08-13 • via Nuitee
M
mark • solo_traveller • gb
3
Towels on sunbeds before the suns come up every morning!
Pros:

Location

Cons:

Room should of had a sea view but there was a tree covering any views out.
And also we should of had a double bed and not 2 singles pushed together.
Pool areas need attention floors uneven and missing paint and tiles.
And if you do want a sunbed!you may have to get up at 6am as the sunbed towel brigade will have all there towels on them by 8am!

2026-08-09 • via Nuitee
M
Martin • couple • es
10
2026-08-07 • via Nuitee
N
Nicola • family_with_children • gb
10
2026-08-07 • via Nuitee
E
Ekaitz • solo_traveller • es
8
2026-08-06 • via Nuitee
C
Catalina • couple • es
8
2026-08-04 • via Nuitee
S
Simpkins • extended_group • gb
8
Very good for 5 night
Pros:

The staff are great

Cons:

Dining options, hope you like a buffet

2026-07-25 • via Nuitee
Z
Zaoui • solo_traveller • es
9
2026-07-25 • via Nuitee
C
Candela • family_with_children • es
6
2026-07-19 • via Nuitee
R
Rayco • extended_group • es
9
2026-07-06 • via Nuitee
G
Garcia Sosa • couple • es
10
2026-06-28 • via Nuitee
L
Lorena • solo_traveller • es
8
limpieza mal
Pros:

la habitación muy grande y bonita

Cons:

la limpieza, los espejos estaban sucios, en un sillón había coletas de personas anteriores, la cafetera estaba sucia

2026-06-27 • via Nuitee
S
SERGIO • solo_traveller • es
10
2026-06-27 • via Nuitee
G
Giovanni • solo_traveller • es
5
Pros:

La habitación

Cons:

La piscina

2026-06-21 • via Nuitee
M
Marcia Sabrina • couple • es
9
Excelente relación calidad precio
Pros:

Disfrutamos mucho del spa y la piscina, el gimnasio bastante funcional con lo necesario para entrenar
Puerto Calero es un sitio tranquilo genial para desconectar

Cons:

Podrían poner almohadas más cómodas

2026-06-11 • via Nuitee
H
Helen • couple • bg
10
Fabulous!
Pros:

Wonderful food, great complex with lots of areas for relaxation. The animation team were fantastic, lots of daily activities with lovely people

Cons:

Nothing!

2026-06-08 • via Nuitee
J
James • solo_traveller • gb
10
A Great Place To Be
Pros:

The all inclusive service was excellent. Our superior garden room was very good and allowed us to sit outside in a quiet area.

Cons:

Nothing other than the wine served in the restaurants was very poor quality.

2026-05-30 • via Nuitee
S
Susana • couple • es
8
2026-05-30 • via Nuitee