City Express by Marriott Tepotzotlán

Hotels
City Express
8.5 (259 reviews)
Autopista Mexico-Queretaro Km 42.5 , Tepotzotlán , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Attentive service
Comfortable rooms
Good location
Cons:
Cleaning issues
Limited food options
Room amenities deficiencies

Categories

Cleanliness
6.71
Room cleanliness received negative feedback regarding odor and wet carpet.
Service
9.68
Service was generally praised for being attentive and efficient.
Location
9.22
Location is convenient despite external noise.
Room Quality
8.17
Room comfort noted, but issues with TV and air conditioning were mentioned.
Amenities
8.7
Amenities like breakfast included, but some variations needed.
Value for Money
8.66
Value perception is mixed due to price vs. service and amenities.
Food and Beverage
7.71
Food quality noted as good but with limited options.
Overall Experience
9.18
Overall, the experience was positive despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Modern Comfort and Convenience

Cityexpress Tepotzotlán, conveniently located on the México-Querétaro Motorway, offers a range of amenities to ensure a comfortable stay. The stylish rooms with tiled floors and light wooden furniture provide a modern and cozy atmosphere. Stay connected with free Wi-Fi and enjoy a complimentary breakfast to start your day right.

Convenient Services

Benefit from a free shuttle service within a 10 km radius, 24-hour reception, and currency exchange facilities. With free on-site parking, you can explore the nearby Xochitla Ecological Reserve worry-free.

Explore and Unwind

Whether you're visiting for business or leisure, Cityexpress Tepotzotlán provides the perfect base to explore Tepotzotlán and its surroundings. Book your stay now for a seamless blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 259 reviews
Cleanliness: 6.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 9.18
R
Rafael solo_traveller mx
10
Pros:

Siempre me he hospedado en city Express

2026-06-21 via Nuitee
G
Garcia family_with_children mx
10
Pros:

La habitación tiene muy buenas proporciones

2026-06-19 via Nuitee
D
Diana Marcela couple co
10
Lo recomiendo mucho, me encantó
Pros:

La habitación y el baño muy limpios, el desayuno muy rico. Me dejaron entrar a la habitación antes de la hora establecida, además tienen el servicio de transporte gratis 10km a la redonda, lo cual fue muy útil para mi

La atención es excelente ☺️

Cons:

Me gustó todo ☺️

2026-06-14 via Nuitee
Z
Zuñiga Salinas family_with_children mx
10
2026-06-08 via Nuitee
E
ESTHER ALICIA solo_traveller mx
10
Excelente hotel
Pros:

La recepcionista 👌 super amable

2026-06-07 via Nuitee
A
Angel Gleenn solo_traveller mx
8
Pros:

Ok

Cons:

Nada

2026-06-06 via Nuitee
G
Gallardo extended_group mx
10
2026-06-03 via Nuitee
J
JoseDaniel2216 solo_traveller mx
9
Pros:

El trato del personal muy bueno

2026-05-30 via Nuitee
L
Lorena Diego solo_traveller mx
9
Pros:

Relación precio calidad, la atención del personal fue increíble

Cons:

Nada

2026-05-29 via Nuitee
A
Andres solo_traveller ec
1
2026-05-25 via Nuitee
A
Andres solo_traveller ec
1
2026-05-25 via Nuitee
A
Ana Lilia solo_traveller mx
10
2026-05-22 via Nuitee
C
Channing Ruth family_with_children it
4
Stinky and unpleasant with nice staff.
Pros:

Good location and the staff was nice.

Cons:

My room smelled bad. The carpet must have been really old. Breakfast was poor and they used plastic forks and paper plated. Not at all environmentally conscious. The gym had no cooling so it was like working out in a sauna.

2026-05-22 via Nuitee
L
Luis couple mx
10
2026-05-22 via Nuitee
I
Ignacio Manuel solo_traveller mx
6
2026-05-21 via Nuitee
D
DOBLE R PRODUCCIONES solo_traveller mx
9
Excelente cadena
Pros:

Atención e ubicación

Cons:

Nada

2026-05-19 via Nuitee
R
Roberto solo_traveller us
8
El baño es parte fundamental para la comodidad en el hospedaje.
Pros:

La ubicación para nuestro propósito del viaje.

Cons:

Es necesario le den mantenimiento al wc

2026-05-18 via Nuitee
R
Renata solo_traveller mx
10
Pros:

Muy buenas habitaciones y nos dejaron pasar antes 🤗

2026-05-17 via Nuitee
Y
Yuliya extended_group cz
9
2026-05-15 via Nuitee
A
Adrian Urbina solo_traveller mx
10
Pros:

.

Cons:

.

2026-05-11 via Nuitee