Citadines Central Shinjuku Tokyo

Hotels
•
Citadines
8.1 (2620 reviews)
Shinjuku-ku, Kabuki-Cho 1-2-9 , Tokyo , JP

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent, central location (near station, within walking distance of attractions)
Friendly, helpful and responsive staff
On-site convenience store and practical amenities (microwave, vending machines)
Many guests reported comfortable beds and regular housekeeping
Cons:
Mixed-to-poor cleanliness for some guests; at least one report of bedbugs
Noisy nightlife/clubs nearby, occasional sirens
Some rooms are small, old or have odours
Carpets and some common areas reported as dirty by multiple guests

Categories

Cleanliness
5
Mixed reports: several guests praised daily housekeeping and spotlessly clean rooms, but serious negative incidents (bedbugs) and multiple mentions of dirty carpets/odours lower the score.
Service
9.9
Consistently praised staff: described as friendly, helpful, responsive, and efficient (assisted with luggage transfers, quick service, attentive personnel).
Location
9.4
Highly convenient for exploring Tokyo: close to the station, within walking distance of attractions, lively street access; some guests noted nightlife/noise nearby but generally considered excellent.
Room Quality
7.2
Mixed room quality: many describe compact but comfortable rooms and beds; others report small, old rooms with odours or worn carpets.
Amenities
9.1
Good practical amenities noted: on-site convenience store, 7-Eleven next door, microwave in common area, vending/refreshment machines and self-service options mentioned positively.
Value for Money
8.1
Not explicitly discussed in reviews; assigned the target overall rating.
Food and Beverage
8.1
No specific comments about food or beverage services; assigned the target overall rating.
Overall Experience
8
Generally positive as a convenient base for Tokyo with friendly staff and good location, but occasional severe cleanliness issues and nightlife noise tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Prime Location in Kabukicho
Located right in the heart of downtown Kabukicho, Citadines Central Shinjuku Tokyo provides convenient access to transportation hubs and attractions.

Modern Amenities and Services
The hotel boasts rooms equipped with LCD TVs, free internet, and convenient facilities like a 24-hour store and coin-operated laundry. Guests can also request air purifiers, DVD players, and enjoy services such as massages and free Wi-Fi.

Dining Experience at Cafe-Restaurant Stella
Indulge in international cuisine at Cafe-Restaurant Stella, known for its chocolate fountain and all-you-can-drink wine arrangements.

Ready to experience comfort and convenience in the bustling Shinjuku district? Book your stay at Citadines Central Shinjuku Tokyo now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥550 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for ¥4,840 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2620 reviews
Cleanliness: 5
Service: 9.9
Location: 9.4
Room Quality: 7.2
Amenities: 9.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8
L
ladheekak2022 • Couples • Sri Lanka
8
The perfect base for exploring Tokyo
Pros:

This is a straightforward, practical hotel that's perfect if you're looking for a convenient base to explore Tokyo. The rooms are compact, as expected, but not uncomfortably small. Most importantly, the rooms were always spotlessly clean. Every day we returned to freshly made beds, neatly arranged rooms, and clean towels, which made our stay even more comfortable.

The biggest highlight is the location. The hotel offers the best of both worlds - a front entrance that opens onto the lively, bustling streets, and a quiet rear entrance tucked away from the crowds, giving you a peaceful buffer from the city's energy. Almost everything we wanted to see was within walking distance, and the metro was easy to access.

The staff also made travelling hassle-free. We were able to send our luggage to our next destination smoothly and efficiently, and the whole process was simple and stress-free.

If you want a clean, practical, well-located hotel that makes exploring Tokyo easy, it's an excellent choice.

2026-07-27 • via Tripadvisor
A
Alana • couple • au
10
2026-07-25 • via Nuitee
K
Kishan • family_with_children • in
8
2026-07-24 • via Nuitee
T
tzach • couple • il
2
NIGHTMARE!!!
Pros:

המיקום

Cons:

I had bedbugs!!!!!!!! Nightmare, they didnt agree to refund me!! I hadnt sleep for 2 nights after long flight from Israel, constant handling with the hotel about it, trying to catch your customer service with no success!! Multiple laundries to sanitise the cloths and the suitcases!!
NIGHTMARE!!!
first time in my life of such experience!! Tokyo was ruined for me!!!

2026-07-22 • via Nuitee
G
Gionata • couple • it
8
2026-07-22 • via Nuitee
M
Minh Ha • family_with_children • vn
8
Pros:

Location is good for young people. Staff is super helpful

Cons:

It’s quite an old building.

2026-07-22 • via Nuitee
M
Michelle • family_with_children • au
8
Convenient location
Pros:

Good location, a short walk from the train station and many restaurants and shops nearby. There's a convenience store at the building and a 7-eleven next door, which is great for last minute needs. The room was spacious and the bed was comfortable.

Cons:

At night there's a lot of clubs and ladies clubs around which isn't the greatest experience, but it didn't feel unsafe at all.

2026-07-21 • via Nuitee
I
Işıl • couple • tr
8
Pros:

Otel temiz ve güzel. Otelin hemen altında market olması çok iyiydi, gece otele dönerken sürekli alışveriş yapıp odamızda yedik. ortak alanda mikrodalga fırın da var.

Cons:

Otelin konumu gece kulüplerinin arasında. Biz gece kulüplerini sevmediğimiz için yanlış tercihte bulunmuşuz. Başka bir konum bizi daha mutlu edermiş. Shinjuku metrosuna daha yakın olsa daha rahat ederdik.

2026-07-20 • via Nuitee
S
Shokat • solo_traveller • gb
8
2026-07-20 • via Nuitee
T
Tuğçe Nur • family_with_children • tr
7
Pros:

Konumu iyi

Cons:

Odalarda koku vardı çok eski içerisi

2026-07-20 • via Nuitee
A
Aamir • couple • ae
5
2026-07-19 • via Nuitee
V
Victor • solo_traveller • cr
10
Great place, recommended.
Pros:

All good

Cons:

No observations

2026-07-18 • via Nuitee
H
Henry • family_with_children • au
6
2026-07-17 • via Nuitee
H
Henry • family_with_children • au
5
2026-07-17 • via Nuitee
J
Jordan • solo_traveller • gb
8
2026-07-16 • via Nuitee
J
Jeritza Jara • couple • ph
8
2026-07-16 • via Nuitee
M
MICHELINE • family_with_children • re
7
Super séjour. Je reviendrai
Pros:

Bon séjour dans l'ensemble. Personnel à l'écoute et très réactif.

2026-07-16 • via Nuitee
D
Dehbia • family_with_children • fr
9
bon hôtel
Pros:

accueil et serviabilité personnel, machine libre service boissons chaudes et froides. lit et oreiller très confortables

Cons:

j’ai été réveillé à 3 reprises par des sirènes de pompiers au cours de la nuit.

2026-07-16 • via Nuitee
S
Sarmad • couple • iq
9
Pros:

The hotel was great. Close to station and very lively. The street wasn’t super family friendly I would say but overall it was great.

2026-07-15 • via Nuitee
N
Norm • solo_traveller • nz
8
Pros:

Location

Cons:

Small room

2026-07-14 • via Nuitee