Hilton Garden Inn Montreal Centre-Ville

Hotels
•
Hilton Garden Inn
8.1 (4259 reviews)
380 Sherbrooke Street West , Montréal , CA
+1 514-840-0010

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly/helpful staff
Good location/central
Comfortable beds
Pool, gym and whirlpool facilities
Cons:
Persistent room smells (carpet/cigarette)
Perceived high price / poor value
Some rooms dark or dated in decor
Occasional service lapses (e.g., no follow-up)
Hygiene issues reported (hair, leftover food) and credit-card hold incident

Categories

Cleanliness
7.2
Several guests praise cleanliness, but multiple reports of persistent carpet/cigarette smells, hairs in rooms and an old food item left in a freezer reduced overall cleanliness sentiment.
Service
8.6
Staff frequently described as friendly and helpful and several guests highlighted good service; a few reports of unresponsiveness (e.g., no follow-up on smell complaints) and slow breakfast service temper the score.
Location
8.8
Consistently noted as convenient/central and good for visiting Montreal; a few comments about walking distance to the metro and uphill access.
Room Quality
8.1
Rooms described as spacious with comfortable beds, but some guests noted tired decor, firm mattresses, dark rooms with small/non-opening windows and dated equipment.
Amenities
8.7
Pool, gym and whirlpool repeatedly praised (nice views); parking and facilities generally smooth though the on-site restaurant was viewed as overpriced and average by some.
Value for Money
6.9
Multiple guests called the price exaggerated/too expensive and said the hotel did not feel worth the cost, lowering perceived value.
Food and Beverage
7.6
Breakfast opinions vary from 'exquisite' to 'somewhat average' with complaints about slow service and à la carte requirement; restaurant seen as overpriced by several guests.
Overall Experience
8.9
Many reviewers reported an excellent, restful stay with good staff and facilities, though a minority experienced significant issues (smells, billing hold) that lowered their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Experience ultimate comfort at Hilton Garden Inn Montreal with spacious rooms equipped with modern conveniences like flat-screen TVs, microwaves, and refrigerators. Enjoy free WiFi and unwind in the sauna or hot tub after a long day of exploring the city.

Dining Excellence
Indulge in a culinary journey at Café-Resto-Bar Circos, offering a delectable breakfast, lunch, and dinner menu. For quick bites and beverages, visit the Pavilion Pantry to satisfy your cravings at any time of the day.

Prime Location
Conveniently situated just a stone's throw away from Place-des-Arts Metro Station, our hotel provides easy access to Montreal's top attractions like the Montreal Museum of Contemporary Art and the Underground City. Book your stay now for a memorable experience in the heart of the city!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property can accommodate pets for an additional fee of CAD 100 per pet, per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 4259 reviews
Cleanliness: 7.2
Service: 8.6
Location: 8.8
Room Quality: 8.1
Amenities: 8.7
Value for Money: 6.9
Food and Beverage: 7.6
Overall Experience: 8.9
P
Pamela • family_with_children • ca
10
Pros:

Comfortable orange room chair!
Lots of towels supplied in the room.
Long desk gave us extra space too!

2026-10-31 • via Nuitee
G
Guillaume • solo_traveller • fr
8
2026-10-30 • via Nuitee
C
caritas • solo_traveller • ca
5
Pas drôle
2026-10-30 • via Nuitee
R
Roger • extended_group • ch
9
2026-10-30 • via Nuitee
J
James • couple • us
10
2026-10-29 • via Nuitee
V
victor • family_with_children • fr
8
Très agréable
Pros:

Personnel sympathique et serviable
Chambres calmes
Centre ville

Cons:

Chambres sombres
Peu de rangement

2026-10-29 • via Nuitee
E
Eralda • couple • ca
10
2026-10-29 • via Nuitee
C
christian • couple • fr
7
pratique mais sans aucun charme. Le petit déjeuner est quelconque, avec, incroyable pour un hôtel 4 étoiles, de la confi
Pros:

chambre spacieuse

Cons:

équipement et décoration très datés. A rénover!

2026-10-28 • via Nuitee
M
Marine • family_with_children • fr
10
2026-10-26 • via Nuitee
B
Barry • couple • ca
3
I will not be staying at a Hilton again
Pros:

We didn't eat breakfast at the hotel it was not included

Cons:

Could have been moved to a better smelling room. I complained to the staff 2 times with no response or follow up

2026-10-26 • via Nuitee
N
Nada • couple • eg
7
The hotel is clean, rooms are big but if you are sensitive to smells don’t stay there
Pros:

The property is very clean and the rooms are big. The location is very good,

Cons:

The carpet in the room is smelling terrible. I complained about it, they sprayed something to enhance the situation but there was a persistent smell.
I asked the hotel staff to move me to another room but everyday they say come tomorrow morning and I had commitments early morning so I couldn’t go and at night they say we are fully booked.

2026-10-25 • via Nuitee
J
Jackson • family_with_children • br
8
2026-10-25 • via Nuitee
D
Dany • couple • ca
1
Cons:

Ils ont joué avec ma carte de crédit après mon départ en gelant des fonds sur ma carte même si j avais réglé la totalité des coûts à mon arrivée. Ne retournerai jamais plus à cette hôtel et ne la recommande pas à personne

2026-10-23 • via Nuitee
R
Rabih • solo_traveller • ae
7
2026-10-22 • via Nuitee
X
Xiao Ting • extended_group • ca
10
Excellent and clean
Pros:

Clean, good smelling, good pool and gym facilities, nice beds, good sized rooms

Cons:

Location still a walking distance to the metro. Up and down hill.

2026-10-21 • via Nuitee
A
Amandine • couple • ca
7
C’était bien mais le prix est exagéré
Pros:

C’est propre, on a eu une belle chambre avec une belle vue

Cons:

Le prix, c’est très couteux

2026-10-19 • via Nuitee
E
Ecem • extended_group • tr
10
2026-10-18 • via Nuitee
S
Sara • extended_group • it
9
Posizione comoda per visitare Montreal
Pros:

Camera spaziosa. Disponibilità di piscina, fitness room e piccola piscina acqua calda tipo spa.

2026-10-18 • via Nuitee
W
Warne • solo_traveller • ca
6
Pros:

The gym, whirlpool and pool were good, with a lovely view of Mount Royal.

Cons:

Restaurant was overpriced and average. I think this hotel barely classes as 4 star. Ok, but nit worth the money. Decor was tired. Not modern. Not classically elegant either.

2026-10-15 • via Nuitee
N
Nicholas • family_with_children • tw
8
2026-10-15 • via Nuitee