Novotel Suva Lami Bay

Hotels
•
Novotel
7.9 (760 reviews)
Queens Road , Suva , FJ

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Helpful and accommodating staff
Clean and well-equipped rooms (reported by several guests)
Nice facilities and excellent massage/spa
Suitable conference venue
Cons:
Instances of dirty rooms and mould reported
Poor restaurant service and food quality (slow service, order issues, possible food-related illness)
No milk/toothbrush provided; small amenity gaps
Noisy corridors/late-night disturbances
Perceived as overpriced

Categories

Cleanliness
6.9
Mixed reports: some guests reported dirty rooms, filthy air conditioner and mould near the sink causing allergic reaction, while others described rooms as clean and tidy.
Service
9.5
Generally strong: multiple mentions of accommodating, welcoming and helpful staff (help with luggage, reception moved rooms when needed). One mention of average service at the front desk but overall staff praised.
Location
9.3
Multiple positive mentions — guests described the location as very good and a reason they returned in the past; convenient for conferences and activities.
Room Quality
8.4
Mostly positive: several guests found rooms comfortable, clean and well equipped; some noted poor bathroom quality and lighting in places.
Amenities
8.9
Good facilities noted (conference venue, spa/massage, pool area), with specific praise for an excellent massage; some small amenity gaps reported (no milk, no toothbrush provided).
Value for Money
6.5
Perceived as overpriced by some guests; breakfast and food quality seen as average, reducing perceived value.
Food and Beverage
4.7
Significant negative feedback: slow service, order mix-ups, cold/shrivelled vegetables, management handling of complaints criticized, and at least one guest reported illness after dining.
Overall Experience
9
Overall positive stay driven by location, helpful staff, good facilities and standout spa service, but marred by inconsistent cleanliness and poor food/restaurant experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Stunning Oceanfront Location
The Novotel Suva Lami Bay offers a picturesque setting right by the sea, providing guests with breathtaking ocean views and a tranquil atmosphere.

Modern Rooms with Scenic Views
Guests can choose from 108 contemporary guest rooms overlooking either the ocean or tropical gardens, each featuring a private balcony or terrace for a relaxing stay.

Exciting Leisure Activities
Enjoy leisure facilities such as an ocean view swimming pool and arrange adventurous activities like boat trips, island visits, snorkelling, and diving to make the most of your stay.

Experience traditional Fijian hospitality and book your stay at Novotel Suva Lami Bay for an unforgettable getaway.

Important information:

Please note, there is a 3% credit card surcharge when using a credit card. This is the standard surcharge for all credit card and international debit cards.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAN

Location

Guest Reviews

7.9
Based on 760 reviews
Cleanliness: 6.9
Service: 9.5
Location: 9.3
Room Quality: 8.4
Amenities: 8.9
Value for Money: 6.5
Food and Beverage: 4.7
Overall Experience: 9
O
opetaia • solo_traveller • us
9
2026-11-07 • via Nuitee
P
Pip • solo_traveller • nu
4
Won’t come back
Pros:

Setting

Cons:

Terrible service in the restaurant. Construction in the restaurant during dining hours and from 5am.
Loud noise from reception music that can be heard in the rooms until past 10pm

2026-11-06 • via Nuitee
A
Arieta • couple • fj
6
2026-11-06 • via Nuitee
V
Virisila • couple • fj
8
2026-11-03 • via Nuitee
C
Chandra • couple • au
9
Pros:

WONDERFULL STAFF

Cons:

WE HAD BOOKED A WATERFRONT EXECUTIVE ROOM WITH KING BED BUT WERE GIVEN EXECUTIVE WATERFRONT WITH 2 DOUBLE BEDS. LADY AT RECEPTION WAS TELLING US THAT WE GOT AN UPGRADE. WERE QUITE DISSAPOINTED WITH THAT. OBVIOUSLY SOLD OUR ROOM TO SOMEONE FOR $60 EXTRA AS AN UPGRADE. NEARLY SPOILT OUR HOLIDAY

2026-11-02 • via Nuitee
R
Rukshana • solo_traveller • au
4
2026-10-31 • via Nuitee
C
chand • extended_group • au
3
We should have recieved one night refund as we stayed 6 nights
Cons:

Rooms were dirty, air conditioner filthy
Mould near sink
My daughter was allergic and didn’t sleep whole night

2026-10-28 • via Nuitee
H
Harshal • couple • fj
5
2026-10-27 • via Nuitee
N
Nofaga • extended_group • fj
10
Pleasant stay. Would def return
Pros:

Clean and tidy.
Comfortable

Staffs were accommodating and welcoming and very helpful with my luggage.

Cons:

Nothing

2026-10-26 • via Nuitee
L
Luisa • couple • fj
6
2026-10-25 • via Nuitee
U
Ulamila • family_with_children • au
7
2026-10-21 • via Nuitee
S
Sudesh • solo_traveller • nz
6
Overpriced rooms for what it is.
Pros:

Location and i used to love going there in the past

Cons:

Breakfast very average. Rooms dont provide the toothbrush, fresh milk. Poor lighting and quality of bathroom.

2026-10-18 • via Nuitee
J
Joytishma • solo_traveller • fj
10
2026-10-18 • via Nuitee
A
Alhassan Abdul • couple • ke
7
2026-10-17 • via Nuitee
S
Simon • solo_traveller • au
10
Brilliant
Pros:

Excellent venue for conference

Cons:

Nothing

2026-10-10 • via Nuitee
P
Patricia • solo_traveller • au
8
2026-09-19 • via Nuitee
R
Ross • extended_group • nz
5
Facilities good service average at the desk and no milk come on 😡🤬😡
Pros:

Clean property and nice facilities

Cons:

You get no milk to have a coffee or tea have to buy your own that’s shocking should be provided

2026-09-12 • via Nuitee
R
Rosemary • couple • gb
4
A nice hotel with an amazing massage from Nisi but a terrible restaurant
Pros:

The location was very good and if it hadn’t been torrential rain the pool looked great. The reception staff were very helpful and moved us rooms as our ground floor outside area was very wet.
The room was clean and well equipped.
The best thing was the massage. Nisi the masseuse was fantastic. Very professional and friendly. I had the best massage I have ever had. I just wish I could have another . Thank you Nisi. You turned a miserable wet afternoon into a great experience.

Cons:

The corridor was very echoey and when at 1am a toddler was running along it for about 5 minutes , screaming, it was very noisy and woke us up.

Sadly though, and. the reason for the low scores was our appalling restaurant experience.

We waited ages to be served even though the restaurant was not busy. We waited so long the waitress came to apologise. After ages my food eventually came but not my husbands. It was not good with very little pork and mostly rice but I had eaten what I wanted before my husbands appeared (and I’m an extremely slow eater)

. When we complained the waitress said there had been a mix up with the orders and apologised.

When my husbands did appear, the fish was ok but the veg was cold and shrivelled. It had obviously been sitting waiting. My husbands did appear complained and the waitress offered to heat it up but the veg was already spoiled and we didn’t know how long the heating would take. Reheating fish is never a good idea. He therefore said he would eat the fish but under all the circumstances did not intend to pay for the meal. The waitress agreed and also offered a free glass of wine. However, she returned to say the management had overruled her agreement. She could take it back or he had to pay. My husband said take it back as we were not prepared to pay. He therefore got no food that evening. When I asked what they would do with the food as it was a waste I was told the fish would be served to another diner !!!!! I couldn’t believe it.
I was then ill in the night. Perhaps my pork had been reheated.

2026-09-11 • via Nuitee
A
Avea • family_with_children • au
10
2026-09-06 • via Nuitee
D
Denise • solo_traveller • nz
5
95% of the Staff were awesome....the other 5% not so much
Pros:

Most of the staff were lovely (95% of them were fantastic)and genuine,especially Asinate in Housekeeping and Toro at Reception.
It was nice to be treated kindly even though we weren't of the fairer tone.
The fish & chips was top notch!
Hot beverages were lovely!

Cons:

The cleanliness, customer service ,food & facilities provided weren't consistent.
When Asinate cleaned up everything was clean and all facilities were there but when it was someone else we could feel the grime on the floor and as we climbed into bed.The bathroom door had stains upon arrival,I had to wipe them.as I had a 2 year old.
The 11 days we stayed at Novatel, we found the staff of Indian decent at Reception were least bothered to greet us or speak to us (mixed family of 3)and there was a Caucasian looking male staff also who seemed angry or bothered when we would arrive or leave on a daily basis.
The food we ordered during our stay had an off smell to it....ingredients like the tomatoes,chicken & lettuce had gone bad but was still being used....everything else was great.

2026-09-06 • via Nuitee