Homewood Suites by Hilton Albany

Hotels
•
Homewood Suites by Hilton
8.9 (657 reviews)
216 Wolf Road , Albany , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very good, varied breakfast (fresh fruit and many options)
Friendly, helpful staff and accommodating early check-in
Always-available coffee, tea and cocoa
Convenient/great location near Albany airport
Pleasant amenities (mini library, thoughtful design)
Roomy rooms with good beds; reasonable pricing
Cons:
Room quality issues: burst pipe/flooding, lumpy mattress, noisy refrigerator, dripping faucet
Maintenance issues (loose shower handle, difficult closet door)
Isolated poor front-desk service; one clerk noted as unfriendly
Cleanliness inconsistencies (some bathrooms not as clean as expected)
Deposit refund outstanding (customer reported not returned after two months)

Categories

Cleanliness
8
Mixed mentions: some guests called the property 'clean and cozy' while others reported a not-as-clean bathroom and a flooded room incident, indicating overall acceptable cleanliness but occasional lapses.
Service
10
Generally praised for very helpful, friendly staff and accommodating early check-in; isolated negative front-desk interactions noted (one clerk needing retraining) but overall service is a strong positive in reviews.
Location
9.3
Multiple guests cited a great location (convenient to Albany airport and generally well-situated), making location a clear strength.
Room Quality
6.5
Several substantive complaints: burst pipe flooding a room, lumpy/worn mattress, noisy refrigerator, dripping faucet, loose shower/poor closet door—room condition is the primary area needing improvement.
Amenities
9.7
Positive mentions of varied breakfast, always-available coffee/tea/cocoa, mini library and pleasant design touches; amenities are frequently highlighted as a strong point.
Value for Money
8.8
Guests noted reasonable pricing and good value on stays, though a serious complaint about a deposit not being returned (over two months) reduces this score slightly.
Food and Beverage
9.5
Breakfast repeatedly called 'very good' with lots of variety (including fresh berries) and always-available coffee/tea—food and beverage offerings are a clear positive.
Overall Experience
9.4
Overall sentiment trends positive—friendly service, good breakfast, pleasant design and value—tempered by notable room-quality and occasional service lapses (e.g., deposit issue, front-desk interaction, flooding incident).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious All-Suite Hotel Near Albany International Airport

Free Amenities and Services: Enjoy complimentary airport shuttle, wireless internet, and hot breakfast during your stay at Homewood Suites Albany.

Fully Equipped Kitchens: Each suite comes with an in-room kitchen for your convenience and comfort.

Convenient Location and Access: With easy access to major highways, explore nearby attractions like the state Capitol building, Gore Mountain Ski Resort, and Lake George.

Experience comfort and convenience at Homewood Suites Albany - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 657 reviews
Cleanliness: 8
Service: 10
Location: 9.3
Room Quality: 6.5
Amenities: 9.7
Value for Money: 8.8
Food and Beverage: 9.5
Overall Experience: 9.4
S
Stacey • family_with_children • us
8
Would stay again.
Pros:

Breakfast was very good - lots of variety. Coffee and tea were always available, as well as cocoa!

Cons:

Shower door handle was very loose and closet sliding door was very difficult to move.

2026-10-29 • via Nuitee
R
Ron • solo_traveller • ie
10
Pros:

Super helpful staff...i arrived very early for check in at 11am and they managed to find a room that was availbale for check in that early...amazing service..

Cons:

All was great

2026-10-24 • via Nuitee
R
reuven • solo_traveller • il
6
Cons:

My colleague and I were on a business trip.

We arrived at the hotel around midnight, and each of us was assigned a room as usual.

A few minutes later, my colleague called me. It turned out that his room was flooded due to a burst pipe in the bathroom. Since the hotel was fully booked, it had no alternative room to offer him.

With no other option available, he approached me and asked if he could sleep in my room for the night. Of course, I agreed, and we shared my room that night.

How is it possible that a guest only discovers that his room is flooded upon entering it, when it is clear that the pipe must have burst many hours earlier?

2026-10-22 • via Nuitee
A
Aliya • family_with_children • kz
5
Pros:

Чисто и уютно

Cons:

Не вернули депозит. Прошло больше двух месяцев с момента проживания. Когда вернете?

2026-10-22 • via Nuitee
J
Jessica • family_with_children • us
5
2026-10-13 • via Nuitee
R
Ricky • couple • us
8
Ver pleasant, helpful staff
Pros:

Roomy with great beds.

Cons:

Bath room wasn’t as clean as I would like

2026-10-12 • via Nuitee
K
Kleo17 • couple • us
10
A great place to stay near the Albany airport
Pros:

We travel a lot around the US and usually stay at Homewood Suites. Compared to the other ones we stayed at during the past few weeks, the Albany hotel is exceptional: the service is very friendly, the breakfast had more options (including lots of fresh berries!), the design has pleasant individual touches and the place even has a mini library for travelers to leave their books and pick up new ones. Plus, we got a very reasonable price for our Sunday night stay. We loved the place!

2026-10-10 • via Nuitee
R
Rebecca • family_with_children • us
10
2026-10-10 • via Nuitee
R
Ron • solo_traveller • ie
10
2026-10-08 • via Nuitee
D
Darlyne • solo_traveller • us
6
Disappointing room, but a great location.
Pros:

The woman who checked me in on Thursday, Oct. 1st, was not that friendly or helpful. I had never stayed at Homewood Suites and was totally unfamiliar with how large the facility was. I was staying for 5 days and brought a LOT of luggage. She assigned me a king suite on the opposite side of the building on the third floor. She never asked me if I had stayed there before, or offered to give me a map of the place showing where the best and closest elevators were to my room or where I needed to park to be closest to my room. No overview of where I could access breakfast or other amenities. Nothing. I suppose I was supposed to just know it. I am a 78 year old small woman traveling alone. She never offered to call a porter to help me with my luggage to my room when I first checked in, and only did so when I came back exhausted from pushing my luggage piled on a cart that was awful to push or pull, getting stuck frequently. In frustration I went back to the lobby, and told her I needed a room closer to the main elevator or someone to take my luggage for me. Only THEN did she adjust my room a tad closer and summons a porter to help me as he just entered the lobby. After he brought my luggage to my room, I tipped him generously, and HE walked me to where I should park my car and enter the building to be closest to the elevator to reach my room. He was very nice and helpful. The mattress in the room was lumpy and worn out. The kitchen sink faucet readily dripped repeatedly. The refrigerator was loud enough to make it difficult to sleep until I turned the setting down. The TV was nice. The bathroom was nice as well. When I told the clerk as I checked out about the problems with the room, he said there was going to be a major renovation on the rooms in November. Why did you wait so long? The place is run down and not the quality one expects from a Hilton property. Not a good look for a Hilton hotel! Do better!

Cons:

Way past renovation time. Get better desk help. The older woman needs retraining.

2026-10-08 • via Nuitee
R
Romel • couple • us
9
2026-09-14 • via Nuitee
V
Vena • family_with_children • us
10
2026-09-14 • via Nuitee
D
Diana • solo_traveller • us
9
Pros:

I like how spacious the rooms are. The common areas, including the pool, firepit, and breakfast, are also very nice.

Cons:

The pillows could have been more substantial. Our room also had a slight odor when we arrived.

2026-09-14 • via Nuitee
H
Horváth • family_with_children • hu
10
The suite was really big size, very comfy beds and good value for money. Breakfast was excellent!
Pros:

The suite was really big size, very comfy beds and good value for money. Breakfast was excellent!

2026-09-06 • via Nuitee
J
jared • couple • us
10
Pros:

Everything was amazing. The place was beautiful. The staff was very friendly. Highly recommend this place to stay at.

2026-09-05 • via Nuitee
D
Deirdre • couple • us
10
Pros:

Everything

2026-09-02 • via Nuitee
E
Elizabeth • extended_group • us
10
Best hotel to accomodate our family’s needs!
Pros:

Very spacious room with kitchenette. Delicious breakfast with good variety of choices…fresh fruit, eggs, etc. Starbucks coffee! Adam from housekeeping very kind and helpful! Dog area out back useful! Quiet!

Cons:

Nothing!

2026-09-01 • via Nuitee
L
Luiz • solo_traveller • us
7
2026-08-29 • via Nuitee
L
Lydia • solo_traveller • us
8
2026-08-28 • via Nuitee
L
Lydia • solo_traveller • us
8
2026-08-28 • via Nuitee