Embassy Suites Charleston - Historic District

Hotels
•
Embassy Suites Hotels
7.1 (582 reviews)
337 Meeting Street , Charleston , US
+1 843-723-6900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent historic location
Friendly, accommodating staff
Complimentary drinks/snacks and cocktail reception
Convenient for walking to restaurants/shops
Breakfast praised by some guests
Pool available
Cons:
Significant cleanliness issues (filthy carpets, cat urine smell mentioned)
Rooms are dated and worn (torn carpet, worn furniture, broken curtains, cracked window)
Maintenance problems (non-working remotes/lights, low toilet, plumbing issues)
Valet parking excessively expensive
Inconsistent food-area cleanliness and perfunctory breakfast
Occasional safety/intimidating lobby behavior reported

Categories

Cleanliness
4.5
Multiple reviews cite strong cleanliness issues: stairwell/carpet described as filthy and smelling of cat urine, dirty dishes noted near breakfast line and general run-down feel.
Service
9.3
Staff repeatedly described as friendly, excellent and accommodating (mentions of reception staff and positive interactions, cocktail reception and helpful service).
Location
9.8
Consistently praised as very well located in historic Charleston, convenient for walking with nearby restaurants and shops.
Room Quality
4.8
Rooms described as dated and worn (torn carpets, worn furniture, cracked window, low toilet, non-working remotes, rust streaks and old bathrooms).
Amenities
7.7
Positive mentions of complimentary drinks/snacks and a cocktail reception plus a pool; amenities exist but are limited and sometimes minimal.
Value for Money
5.6
Guests note expensive valet parking and a gap between price/brand expectations and actual room/amenity condition, lowering perceived value.
Food and Beverage
6.8
Mixed feedback — some praise the breakfast and afternoon drinks/snacks, while others call breakfast perfunctory and note poor cleanliness around food areas.
Overall Experience
8.3
Overall sentiment is mixed-positive: many enjoyed the historic building, location and staff and would return, though several guests were disappointed by upkeep and room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Historic Landmark and Downtown Location
This Registered National Historic Landmark hotel in Charleston offers a unique stay within walking distance of downtown.

Suite Amenities and On-Site Dining
The all-suite hotel provides guests with in-room microwaves and refrigerators, a separate living area, and dining options at the on-site Tobacco Road Restaurant.

Modern Facilities and Nearby Attractions
Guests can enjoy the modern gym, business center, and outdoor pool, along with easy access to attractions like the Charleston Music Hall and South Carolina Aquarium.

Book your stay at the Embassy Historic Charleston for a memorable experience in this charming city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.1
Based on 582 reviews
Cleanliness: 4.5
Service: 9.3
Location: 9.8
Room Quality: 4.8
Amenities: 7.7
Value for Money: 5.6
Food and Beverage: 6.8
Overall Experience: 8.3
P
Penny • couple • ca
8
Great location in historic Charleston
Pros:

Very well located in historic area. Restaurants and shops near by. Loved the complimentary drink/snack

2026-10-31 • via Nuitee
T
Tim • couple • us
10
2026-10-22 • via Nuitee
Y
Yuka • solo_traveller • jp
10
2026-10-20 • via Nuitee
C
Cindy • couple • us
5
I also tried to change my dates and rebook through online source at half the cost, and they would not allow me to do tha
Pros:

It was an a decent location, convenient for walking

Cons:

Outsiders were allowed to come into the lobby area for coffee, etc., and I’m all for that except when they are obviously drugged out and being inappropriate with the guests. Intimidating to say the least. We were only there for one night, but that was enough.

2026-10-20 • via Nuitee
R
Roberta • couple • us
5
Very disappointing!!!!
Pros:

The history of the building, and the location. The staff was friendly.

Cons:

Our room was on the fourth floor. The carpet around the top of the staircase smelled like cat urine, quite disgusting. Secondly, the toilet in our room was so low I think it was for a child. The window in our room, #426 was cracked. And, the snacks that were offered at happy hour were the bare minimum. I would have expected the hotel to have a restaurant.

2026-10-10 • via Nuitee
A
Alonzo • extended_group • us
10
Pros:

Parking

2026-09-07 • via Nuitee
M
McCoy • solo_traveller • us
10
Pros:

Very friendly staff.

Cons:

Slitely dated. Carpet torn in places causing a trip hazard

2026-09-06 • via Nuitee
R
Rebekah • solo_traveller • gb
8
Pros:

Location
Pool
Tristan on reception

Cons:

Price of parking

2026-09-04 • via Nuitee
S
Sherri • extended_group • us
9
Pros:

Location and clean

2026-09-01 • via Nuitee
K
Kenneth • solo_traveller • us
8
Overall, it was a good stay.
Pros:

The location was convenient for my needs.

Cons:

The foam pillows were extremely uncomfortable.

2026-08-31 • via Nuitee
T
Tanksmon • Business • Spartanburg, South Carolina
6
Great location, less than average hotel
Pros:

This is a wonderful historical structure undermined by a three star hotel. The building is amazing and I only wish the rooms, the amenities, and the staff lived up the promise not only of the building, but also the Hilton brand. Check in was perfunctory and I really felt like I was for. The clerk a favor by staying there. They just didn’t seem to care. Once in the room I discovered one of the TV remotes did not work and neither did the light in the room. The bathroom was firm the last century and I felt like it was updated during the first Bush administration. The rust streaks on the wall reflected the lack of care and cleaning throughout the room. The tables and chairs were worn and old, nothing seemed update for cared for. It simply did not reflect the quality I thought I was paying for as a Hilton Honors Member. Breakfast was also perfunctory and just not very clean. When I noticed that dirty dishes were stacked next to the food line I had to wonder about the staffs training and overall cleanliness. Would I stay here again? No. It just wasn’t up to the standard I thought I was paying g for - sorry to see embassy suites going downhill.

2026-08-27 • via Tripadvisor
T
Tomilee • couple • us
10
I enjoyed Charleston. I will return.
Pros:

Location, friendly staff, breakfast, afternoon drinks/snacks, good bed and pillow, good shower

Cons:

Price of valet parking but i understand limits

2026-08-24 • via Nuitee
D
Dan • solo_traveller • us
10
Stay here, it's awesome.
Pros:

Wow, what a cool building. Apparently it was an armory or something. Staff was excellent. Will stay here again next year!!! BONUS, COCKTAIL RECEPTION!!!

Cons:

Parking was excessively expensive.. 3 free drinks would be better than 2 😎

2026-08-23 • via Nuitee
J
Jay • couple • us
3
Location and staff were great. Property needs upgrade.
Pros:

The staff and location was great

Cons:

The furnishing looked like they hadn’t been updates since the 80’s. The carpet in the stairwells was filthy and worn out. The couch and chair in the room was something you would see on the side of the road. Well worn out. Bathroom plumbing barely worked. Water in shower was only one temp. Curtains in room were broken and were very hard to close.

2026-08-23 • via Nuitee
J
Jack • extended_group • us
10
2026-08-17 • via Nuitee
D
Douglas • couple • gb
6
Acceptable
Pros:

Lovely building

Cons:

Run down

2026-08-16 • via Nuitee
N
Noel • family_with_children • us
8
Fun, friendly and courteous staff.
Pros:

Location is great. Staff was excellent, friendly and very accommodating. Breakfast was very good cocktail hour was a nice surprise.

Cons:

Rooms were a little run down. It is an old building but the rooms could use new paint, new carpets. There is much potential for this place.

2026-08-15 • via Nuitee
Y
Y5866AUlynnh • Friends getaway
10
Great experience
Pros:

I really liked the hotel and highly recommend . Sam from HGV was very kind and helpful!

2026-08-13 • via Tripadvisor
A
Adventure48834885044 • Solo travel
4
Bikers beware
Pros:

Dated, worn, overpriced and below Hilton standard.

$50 per night to valet park a motorcycle, when they don’t actually park it. Then it’s out in the open for all to mess with. Most hotels allow bikes to park out front free of charge, not here. It’s a ripoff.

2026-08-12 • via Tripadvisor
L
LotsofQuilts • Family • Charlotte, North Carolina
6
Not up to standards
Pros:

This was a hard call. I love Embassy Suites but…pros great location, great breakfast , nice pool area. Cons no one told us no guest parking available only valet at $50 a day. That needs to be told up front. The room we had was in the old section needed restoration big time. Wonder how long the mattress was on the bed. Needs to be updated awful noise when you sat on edge or rolled over. Very thin. The bathroom was so small only one person could be here. The toilet sounded like it was coming apart when you flushed. Overall room smelled musty. Was not up to there usual great standards.

2026-08-10 • via Tripadvisor