Residence Inn Orlando Airport

The room size was great, with a great layout fro my family of 6. The price was amazing for the szie room we got. The outdoor pool was a nice option as well.

Residence Inn Orlando Airport – Room 603 – Shocking Disregard for Bonvoy Platinum & Brilliant Members

I am writing this to warn fellow frequent flyers and Bonvoy elites to look elsewhere when booking near MCO. Our recent stay at the Residence Inn Orlando Airport in Room 603 was an absolute disaster, made significantly worse by an astonishing lack of service recovery and outright dismissive management.
​My husband and I are loyal Marriott customers. We hold Platinum Elite status and he specifically carry the Amex Marriott Bonvoy Brilliant card to ensure seamless, premium experiences across the portfolio. We understand a Residence Inn isn't the St. Regis, but we do expect baseline brand standards, functional rooms, and proper elite recognition. We received none of the above.
​The Room (603):
The stay was a horrible experience from the moment we walked into Room 603. It was hot, the windows were open, it smelled bad, the dishwasher was full of water and had no drainef.. there was black mold on the air vents, a blood looking stain on the sofa.. dirty floors..It was completely unacceptable for a premium loyalty member, let alone any paying guest!
​The Service Failure:
When we brought these egregious room issues to the attention of management, we were met with utter indifference. The Assistant General Manager, Michelle Santiago, was off property.. and was completely dismissive of our situation when we wrote her of our concerns.
When we pointed out our Platinum Elite status and our loyalty backed by the premium Brilliant card, it was met with a shrug. There was zero effort at proactive service recovery, no meaningful apology, and an attitude that suggested our loyalty meant absolutely nothing to this property.
​It is incredibly frustrating to invest thousands of dollars and heavy loyalty into the Marriott ecosystem just to be treated like an inconvenience by an AGM who clearly lacks basic hospitality training.
​Verdict: Management here does not care about Bonvoy elites, and Room 603 should be taken out of service until this property learns what hospitality means. Avoid this place and take your elite nights to a property that actually respects the Brilliant card in your wallet.

Location

The Residence Inn Orlando Airport is a 5/5 in its hotel class. We needed a place to sleep that could fit three adults and each child for a reasonable rate. We had low expectations due to some of the reviews. We were pleasantly surprised and will stay there again if we have a late-night arrival in Orlando in the future.

Pros:
- Extremely clean two-bedroom suite
- Comfortable bed
- Quiet
- Great breakfast buffet with something for everyone (Oatmeal, fresh fruit, bagels, yogurt, eggs, egg biscuit sandwiches, waffle station, etc).
- Good Coffee
- Wonderful staff at the front desk and in the breakfast area.
- Responsive to requests
- Clean pool and hot tub

Cons:
- Pillows could be a little better
- The smell of perfume in the lobby arrived later in the day. It wasn’t there at our late-night check-in, and we did not smell it in our room. But later in the day, it was noticeable.
- $20 parking for overnight guests. I think parking should be complimentary for overnight guests.

My husband and I stayed here 2 nights pre-cruise. The room was large and provided everything we needed. Although the decor could use an update, everything was still in good condition. Breakfast was crowded but had a lot to offer. Staff were all very nice.

The location of the property was great and the staff was really friendly. The breakfast was excellent and the beds were comfortable.

Breakfast good and location

Guter und schneller shuttle Service.

IWe absolutely loved the hotel and our room was amazing. Room 424. All the staff were wonderful, friendly and helpful. We will DEFINITELY be back!!.

Close to the airport

Stayed here for two nights with kids. The rooms are set up very well. We had a two bed suite. It was spacious and clean. They offer a free continental breakfast and have a pool. The staff were all very friendly and this hotel was perfect for what we needed for this stay.

La proximité de l'aéroport, la gentillesse du personnel, la chambre spacieuse et confortable