Residence Inn Orlando Airport

Way to get to, clean

Shuttle service

Residence Inn MCO Airport

This hotel needs work

Marriott Lifetime Platinum staying in hotels around the world. I always give 4 and 5 stars as it’s important to validate good experiences. This one is not up to the Marriott brand.

One elevator out of order. The backup was having serious problems going up and down at 10:00 at night - basically, not working either. Serious issue when many guests are arriving late, tired from flights, with luggage and not being able to use elevator. Carried heavy bags up 3 flights of stairs.

HVAC in room 316 had serious issues with return duct. Noise close to deafening when unit turns on and as long as it runs. Made for a difficult night’s sleep. In the morning, I measured the noise at close to 60 decibels on an app. Definitely in need of regular service.

There are close to ten Marriott properties near MCO airport. Will choose a different one next time. Do not recommend.

The room was spacious and clean with nice kitchen and sitting areas.

Clean and comfortable the staff was nice.

Very spacious and comfortable two bedroom suite. Staff was friendly and helpful. Loved the complimentary shuttle from the airport, very helpful.
Breakfast was awesome, hot and fresh with several selections.

We went to the store to buy steaks to barbecue and went down to cook and the grill was so disgusting! It was dirty, rusty and bugs crawling around. If I had this at my house I would certainly throw it out!! Also the elevator is very slow

Post cruise hotel stay. Great selection, walking distance to cruise terminal and a variety of dining options. The morning breakfast hit the spot., Room was clean and comfortable, check in was great with no hesitation, thank you Ana such great Customer Service I don’t know why I was under the impression that she was the General Manager , she was ready and willing to assist with anything. She was able to answer any questions that I had and she checked us in immediately, but I must say the Customer Service services were got me . Just minutes from airport. Complementary shuttle was beneficial.

Thank you again for everything!

The breakfast was good, staff were nice

The room size was great, with a great layout fro my family of 6. The price was amazing for the szie room we got. The outdoor pool was a nice option as well.

Residence Inn Orlando Airport – Room 603 – Shocking Disregard for Bonvoy Platinum & Brilliant Members

I am writing this to warn fellow frequent flyers and Bonvoy elites to look elsewhere when booking near MCO. Our recent stay at the Residence Inn Orlando Airport in Room 603 was an absolute disaster, made significantly worse by an astonishing lack of service recovery and outright dismissive management.
​My husband and I are loyal Marriott customers. We hold Platinum Elite status and he specifically carry the Amex Marriott Bonvoy Brilliant card to ensure seamless, premium experiences across the portfolio. We understand a Residence Inn isn't the St. Regis, but we do expect baseline brand standards, functional rooms, and proper elite recognition. We received none of the above.
​The Room (603):
The stay was a horrible experience from the moment we walked into Room 603. It was hot, the windows were open, it smelled bad, the dishwasher was full of water and had no drainef.. there was black mold on the air vents, a blood looking stain on the sofa.. dirty floors..It was completely unacceptable for a premium loyalty member, let alone any paying guest!
​The Service Failure:
When we brought these egregious room issues to the attention of management, we were met with utter indifference. The Assistant General Manager, Michelle Santiago, was off property.. and was completely dismissive of our situation when we wrote her of our concerns.
When we pointed out our Platinum Elite status and our loyalty backed by the premium Brilliant card, it was met with a shrug. There was zero effort at proactive service recovery, no meaningful apology, and an attitude that suggested our loyalty meant absolutely nothing to this property.
​It is incredibly frustrating to invest thousands of dollars and heavy loyalty into the Marriott ecosystem just to be treated like an inconvenience by an AGM who clearly lacks basic hospitality training.
​Verdict: Management here does not care about Bonvoy elites, and Room 603 should be taken out of service until this property learns what hospitality means. Avoid this place and take your elite nights to a property that actually respects the Brilliant card in your wallet.

Location

The Residence Inn Orlando Airport is a 5/5 in its hotel class. We needed a place to sleep that could fit three adults and each child for a reasonable rate. We had low expectations due to some of the reviews. We were pleasantly surprised and will stay there again if we have a late-night arrival in Orlando in the future.

Pros:
- Extremely clean two-bedroom suite
- Comfortable bed
- Quiet
- Great breakfast buffet with something for everyone (Oatmeal, fresh fruit, bagels, yogurt, eggs, egg biscuit sandwiches, waffle station, etc).
- Good Coffee
- Wonderful staff at the front desk and in the breakfast area.
- Responsive to requests
- Clean pool and hot tub

Cons:
- Pillows could be a little better
- The smell of perfume in the lobby arrived later in the day. It wasn’t there at our late-night check-in, and we did not smell it in our room. But later in the day, it was noticeable.
- $20 parking for overnight guests. I think parking should be complimentary for overnight guests.

My husband and I stayed here 2 nights pre-cruise. The room was large and provided everything we needed. Although the decor could use an update, everything was still in good condition. Breakfast was crowded but had a lot to offer. Staff were all very nice.