Tropicana Hotel Puerto Vallarta

Hotels
8.4 (4831 reviews)
Amapas 214 PlayaLos Muertos , Puerto Vallarta , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beachfront / easy beach access
Very good location near restaurants and El Malecón
On-site pools and beach chairs/parasols
Sea-view rooms available
Convenient local supermarket nearby
Generally comfortable rooms
Reasonable on-site restaurant and breakfast
Cons:
Pool maintenance issues (dirty water, missing tiles, hot pool)
Inconsistent / poor staff attitude from several employees
Limited extra towels and restrictive policies
Long check-in process and administrative restrictions
Perception of high prices relative to service
Uneven service at beach and in bars/restaurants
Occasional property wear and stains on buildings

Categories

Cleanliness
7.8
Several reviews note dirty pool areas, stains on building facades and occasional cleanliness complaints; some guests still report acceptable room cleanliness overall.
Service
7.9
Mixed reports: specific praise for some staff and friendly service, but multiple reviews describe poor attitudes from several employees, slow/long check-in and inconsistent helpfulness.
Location
9.6
Consistently praised: beachfront, easy access to restaurants and El Malecón area, close to ocean and convenient local supermarket; location is a clear strength.
Room Quality
8.6
Rooms and installations described as generally good with sea-view rooms available, though some guests note that parts of the property are aging and need maintenance.
Amenities
9
Strong amenities including beach access, multiple pools and on-site restaurant; however pools have maintenance issues (missing tiles, hot water) reported by some guests.
Value for Money
7
Mixed: several guests feel prices are high relative to service and condition, while others call the hotel good value for location — overall slightly below target.
Food and Beverage
8.3
Food and breakfast receive generally acceptable comments and reasonable hotel prices, but service in bars/restaurants is uneven and some staff are unfriendly.
Overall Experience
9
Overall impression is mixed-to-positive: excellent location and amenities lift the experience despite service inconsistencies and some maintenance/cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:36

Property Description

Stunning Beachfront Property Overlooking Banderas Bay

Luxurious Rooms and Convenient Amenities
Indulge in comfort with cable TV and a private bathroom in every room at Tropicana Hotel Puerto Vallarta. Relax and unwind in style after a day of exploring the beautiful surroundings.

Dining Options and Beach Access
Savor delicious meals at the on-site restaurant or enjoy a refreshing drink at the bar. With beach access just steps away, guests can easily soak up the sun and enjoy the sandy shores of Muerto Beach.

Escape to paradise at Tropicana Hotel Puerto Vallarta and make lasting memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Location

Guest Reviews

8.4
Based on 4831 reviews
Cleanliness: 7.8
Service: 7.9
Location: 9.6
Room Quality: 8.6
Amenities: 9
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 9
J
Jose • couple • us
10
Pros:

Todo excelente

2026-11-07 • via Nuitee
Y
Yves • couple • ca
8
2026-11-06 • via Nuitee
C
Christopher • couple • ca
9
Pros:

The view from the room

2026-11-06 • via Nuitee
S
Siliva • couple • us
5
It was an ok stay but the location and views were amazing.
Pros:

The location is great as it is next to the beach and within walking distance to restaurants and local shops.

Cons:

The property is old and the walls are thin. I could hear people walking down the hall and the guests in the next room. Also, I should be able to have a visitor over but they are very strict on that. No visitors allowed.

2026-11-06 • via Nuitee
Y
Yves • solo_traveller • ca
8
Bien mais besoin de rénovation
Pros:

Emplacement génial

Cons:

Vieux. Piscine les dales commence à partir

2026-11-06 • via Nuitee
E
Elena • family_with_children • mx
10
Pros:

excelente atención 👏

2026-11-06 • via Nuitee
R
Ramirez • solo_traveller • us
8
Great value
Pros:

Great location walkable to mostly everything in zona romantica , nice pool an beach acces

Cons:

All good .

2026-11-05 • via Nuitee
E
Erick • family_with_children • sv
7
Pros:

La ubicación, playa y cerca de la zona romántica

Cons:

Falta de servicio al cliente, falta de hielo(cobran los vasos de hielo! 😞😓

2026-11-05 • via Nuitee
J
Jon Eric • couple • ca
10
2026-11-05 • via Nuitee
C
Cinthia Janeth • family_with_children • mx
10
Pros:

Sin duda el mejor hotel, y el personal muy amable

2026-11-05 • via Nuitee
C
Carmen Fabiola • family_with_children • mx
8
No muy bueno
Cons:

Es la cuarta vez que me hospedo en este hotel pero ya fué la última, por medio de Booking reservé una habitación con vista y me mandaron a una habitación que no tenía nada de vista, regresé a recepción y me dijo la joven que aunque yo la hubiera reservado con vistas y todo, era a disponibilidad el día de mi llegada, entonces para que fregados te dan a elegir la habitación que quieres y obviamente con vistas tiene un costo más alto que ya me habían cobrado desde que reservé y todavía me dice la joven cuantos días va estar hospedada? Para ver si les vonvenía darme la habitación que pedí. Independientemente de cuantos días vayas a estar no te la están prestando, uno ya pagó un precio alto por la habitación que elegiste, al final si me dieron otra habitación con buena vista pero todo el tiempo que pierde uno discutiendo y cambiando las maletas de habitación y con niños. Pero ya no voy a regresar. También en donde dan las toallas para la alberca esta es la segunda vez que no me gusta la atención que dan a los huéspedes, te atienden de mala gana.

2026-11-04 • via Nuitee
C
Chavez • family_with_children • mx
9
Pros:

me encanto las albercas con vista a la playa, y tiene una muy buena ubicacion el hotel

Cons:

el servicio de restaurante es lento

2026-11-04 • via Nuitee
C
Carlos Gerardo • couple • mx
10
ubicación excelente
Pros:

todo excelente y la ubicación muy buena

Cons:

todo estuvo bien

2026-11-04 • via Nuitee
A
Armando • extended_group • us
9
2026-11-04 • via Nuitee
M
Martin Arturo • family_with_children • mx
10
Vacaciones
Pros:

Lo cercano al Mar l

Cons:

La segunda área no tiene elevador

2026-11-03 • via Nuitee
M
Martha • extended_group • us
4
We returned to hotel because of our great experience last year, will not stay again
Pros:

The location was good.

Cons:

I didn't get my reserved room with 2 beds, and staff was NOT helpful in getting the right room. Instead, I got 1 bed, and bathroom had mold like on the bathroom ceiling.

2026-11-03 • via Nuitee
R
Ricardo • solo_traveller • us
8
2026-11-03 • via Nuitee
P
Profirió Diaz • couple • mx
1
LA PEOR EXPERIENCIA DE MI VIDA
Pros:

HA SIDO MI PEOR EXPERIENCIA

Cons:

NO LO RECOMIENDO PARA NADA. EL PERSONAL ES SUMAMENTE GROCERO ALTANERO APARTE DE QUE NO TE TRATAN DE FORMA AGRADABLE. . NO REGRESARIA NUNCA JAMAS A ESTE HOTEL

2026-11-02 • via Nuitee
R
Ramirez Lozano • couple • mx
9
2026-11-01 • via Nuitee
I
ILLESCAS HERNANDEZ • couple • mx
9
Vacaciones divertidas.
Pros:

Alberca, estar frente al mar

2026-11-01 • via Nuitee