Swissôtel Grand Shanghai

Hotels
•
Swissôtel Hotels & Resorts
9 (1530 reviews)
1 Yuyuan Road , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful amenities
Friendly staff
Cons:
Cold service
Old hotel facilities
Noisy breakfast room

Categories

Cleanliness
8.5
The hotel appears clean, but some guests felt the hotel was old and needed refurbishment.
Service
8.5
Service was reported as cold and unhelpful by some guests, but other guests praised the friendliness of some staff.
Location
10
Exceptional location with convenience and access to attractions and dining options nearby.
Room Quality
8.5
Rooms were described as spacious but some complaints about noise and maintenance issues.
Amenities
9.5
Amenities such as the wellness center and breakfast options were well-rated.
Value for Money
9
Overall value was decent, though some guests felt the prices for certain services were high.
Food and Beverage
8.5
Variety at breakfast was mentioned positively, but some issues with the setup and coffee quality.
Overall Experience
9.5
Overall experience was positive, but certain areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation Options
The 467 contemporary-designed rooms and suites at Swissotel Grand Shanghai offer a choice of six accommodation options, all with complimentary in-room Wi-Fi and amenities tailored to guests' needs.

Dining Excellence
Indulge in international cuisine at the hotel's two restaurants. Cafe Swiss serves regional, Swiss, and international dishes in a relaxed setting, while the Flow Lounge & Bar is perfect for afternoon tea and evening drinks with soothing music.

Premium Facilities
Relax and rejuvenate with a fully equipped gym, heated indoor pool, private Jacuzzi, sauna, and health club & spa. The hotel also boasts comprehensive conference & banquet facilities, including elegant ballrooms and function rooms for business and social events.

Experience luxury and convenience at Swissotel Grand Shanghai - book your stay now!

Important information:

As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single - use plastic amenities in our guest rooms. Please join us in our sustainability efforts with some actions such as traveling with your personal reusable daily necessities .We are able to offer you selected personal items upon request by calling our Guest Service Center.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CNY 292 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

9
Based on 1530 reviews
Cleanliness: 8.5
Service: 8.5
Location: 10
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
M
marjolijn • solo_traveller • nl
8
2026-05-30 • via Nuitee
A
Adam • couple • hk
9
2026-05-29 • via Nuitee
N
Nele • couple • be
10
Super! Heel goede locatie!
Pros:

Proper, goed bed, verjaardag verrassing!

Cons:

Croissants leken niet vers gebakken , ze waren wel lekker, maar niet top kwaliteit, voor de rest uitstekend ontbijt buffet!

2026-05-29 • via Nuitee
T
Thimothée • solo_traveller • fr
8
2026-05-29 • via Nuitee
F
Fatlind • couple • ch
9
2026-05-29 • via Nuitee
貴霖 • couple • tw
9
Pros:

地點好交通方便餐飲店多重選擇

2026-05-28 • via Nuitee
C
Cynthia Chan • couple • hk
9
Pros:

Good location with many eateries as well as malls nearby. In room: shower, bed, air con - all 3 most important to us, were excellent. Service was very prompt and good too. Thank you

Cons:

Did not like the bathroom and room being separated by a glass window - even though a blind can be drawn, once the light is turned on inside the bathroom, the other person sleeping in the room is being disturbed. Much prefer a hard wall.

There is no night light in the room or bathroom - would be very useful to have at least a small one in the bathroom and underneath bedside table.

2026-05-27 • via Nuitee
J
Juergen • solo_traveller • at
8
2026-05-26 • via Nuitee
A
ANTONIOS • couple • gr
9
Always best to stay in this hotel.
Pros:

Everything is best

Cons:

The Jacuzzi was under maintenance and for me it’s top to have it available especially on this hotel.

2026-05-25 • via Nuitee
J
Jagoda • extended_group • es
9
Comodo y bien ubicado
Pros:

El desayuno estaba muy completo. on opción europea, fruta, zumos naturales. el café muy bueno!
Además está cerca de un templo y varias ubicaciones turisticas..

Cons:

No me funcionaba bien el wifi pero puede ser un tema local,no del hotel

2026-05-25 • via Nuitee
F
Federico • solo_traveller • hk
7
2026-05-25 • via Nuitee
Z
Zeynep • solo_traveller • tr
10
Cok iyiydi.
Pros:

Konum mükemmel ve herşeyiyle cok güzel ve keyifli bir tatildi.

Cons:

Kahvaltı konusunda ve yemek konusunda zorlandım fakat asya mutfağı olması beni zorladı.

2026-05-25 • via Nuitee
A
Andrea • solo_traveller • it
10
Pros:

Colazione ottima così come l'albergo e la camera. Buonissimo rapporto qualità/prezzo

Cons:

Poche persone dello staff parlano inglese

2026-05-24 • via Nuitee
E
Emma-Jane • family_with_children • gb
5
Staff at check in where not very friendly and sighed when I approached the counter to check in.
Pros:

The location

Cons:

The breakfast

2026-05-24 • via Nuitee
Y
YUE • couple • cn
8
2026-05-23 • via Nuitee
N
natalia • couple • es
10
Todo muy bien
Pros:

Todo OK aunque ha bajado calidad vs otras veces

Cons:

Calidad del desayuno antes era mucho mejor

2026-05-23 • via Nuitee
M
Marisa • solo_traveller • es
10
Pros:

Instalaciones, atención del personal
Habitación muy cómoda y amplia
El baño muy cómodo con buenos productos de aseo personal
La cama King súper cómoda al igual que los colchones.
El servicio de almohadas muy bueno.
Gracias por hacer que hayamos pasado una estancia inolvidable

2026-05-23 • via Nuitee
E
espinaryo • solo_traveller • au
10
2026-05-23 • via Nuitee
Y
Yi-Ping • couple • au
10
2026-05-21 • via Nuitee
P
Peter • solo_traveller • it
10
2026-05-20 • via Nuitee