Swissôtel Grand Shanghai

Hotels
•
Swissôtel Hotels & Resorts
9 (1649 reviews)
1 Yuyuan Road , Shanghai , CN
+86 21 5355 9898

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful amenities
Friendly staff
Cons:
Cold service
Old hotel facilities
Noisy breakfast room

Categories

Cleanliness
8.5
The hotel appears clean, but some guests felt the hotel was old and needed refurbishment.
Service
8.5
Service was reported as cold and unhelpful by some guests, but other guests praised the friendliness of some staff.
Location
10
Exceptional location with convenience and access to attractions and dining options nearby.
Room Quality
8.5
Rooms were described as spacious but some complaints about noise and maintenance issues.
Amenities
9.5
Amenities such as the wellness center and breakfast options were well-rated.
Value for Money
9
Overall value was decent, though some guests felt the prices for certain services were high.
Food and Beverage
8.5
Variety at breakfast was mentioned positively, but some issues with the setup and coffee quality.
Overall Experience
9.5
Overall experience was positive, but certain areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation Options
The 467 contemporary-designed rooms and suites at Swissotel Grand Shanghai offer a choice of six accommodation options, all with complimentary in-room Wi-Fi and amenities tailored to guests' needs.

Dining Excellence
Indulge in international cuisine at the hotel's two restaurants. Cafe Swiss serves regional, Swiss, and international dishes in a relaxed setting, while the Flow Lounge & Bar is perfect for afternoon tea and evening drinks with soothing music.

Premium Facilities
Relax and rejuvenate with a fully equipped gym, heated indoor pool, private Jacuzzi, sauna, and health club & spa. The hotel also boasts comprehensive conference & banquet facilities, including elegant ballrooms and function rooms for business and social events.

Experience luxury and convenience at Swissotel Grand Shanghai - book your stay now!

Important information:

As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single - use plastic amenities in our guest rooms. Please join us in our sustainability efforts with some actions such as traveling with your personal reusable daily necessities .We are able to offer you selected personal items upon request by calling our Guest Service Center.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

9
Based on 1649 reviews
Cleanliness: 8.5
Service: 8.5
Location: 10
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
C
Cheryl Ng • extended_group • sg
8
Good location and room is clean.
Pros:

Good location and it is near my office. Room is clean and big.

Cons:

Hotel's wifi connection is not good

2026-10-30 • via Nuitee
S
stefania marcolini • couple • br
9
2026-10-30 • via Nuitee
筠安 • solo_traveller • tw
5
Pros:

反應房間問題服務人員第一時間有做出處理

Cons:

雖然反應房間問題有處理，不過後續跟進沒做好。
前台一位小姐說話態度很差，不是這種高級酒店該有的服務

2026-10-28 • via Nuitee
Y
Yuka • extended_group • jp
7
2026-10-28 • via Nuitee
D
Dirk • solo_traveller • de
8
2026-10-27 • via Nuitee
S
Stephen • solo_traveller • gb
10
2026-10-27 • via Nuitee
R
Rahul • solo_traveller • in
8
2026-10-26 • via Nuitee
A
Angelina • solo_traveller • sg
8
Pros:

location and room size

Cons:

the pillow is too soft

2026-10-26 • via Nuitee
R
René • couple • ch
10
2026-10-25 • via Nuitee
V
Vincente L. • family_with_children • nl
10
2026-10-23 • via Nuitee
Z
Zhanna • solo_traveller • kz
10
Великолепный отель, который стоит своих денег!
Pros:

Красивый и чистый отель, убирались в номере каждый день, каждый день меняли полотенца.
Расположение великолепное, красивый район, в шаговой доступности места, обязательные к посещению!
Самое приятное то, что я прилетела рано утром, в 6 утра уже была в отеле, а заезд с 15:00, но сотрудница на ресепшен нашла и подготовили номер к 09:00, чем спасли целый день пребывания, и номер оказался лучше, чем тот что я бронировала. Это очень большой плюс для отеля, вернусь еще!

Cons:

Полагаю ввиду того, что персонал владеет английским не на достаточном уровне, мне к сожалению не рассказали об отеле - не рассказали, где проходят завтраки, что в отеле есть, например спа

2026-10-22 • via Nuitee
M
mohammed • couple • fr
10
Excellent
Pros:

Excellent emplacement et très bon confort

Cons:

RAS

2026-10-22 • via Nuitee
M
Marco • couple • de
7
2026-10-22 • via Nuitee
J
Jérémy • solo_traveller • fr
8
2026-10-21 • via Nuitee
R
RuiBom • solo_traveller • pt
6
Paying for the location, not the quality of the hotel
Pros:

The location is incredible.

Cons:

The building, though, is outdated and needs a real renewal. The sauna area is tired, and the swimming pool is old but fine. For the price you charge, you are basically paying for the location, not the quality of the hotel. An upgrade is definitely due.

2026-10-21 • via Nuitee
F
Federico • extended_group • hk
7
Pros:

Breakfast location is a bit tight and too busy

2026-10-20 • via Nuitee
G
guido • solo_traveller • it
8
2026-10-19 • via Nuitee
G
Gabriella • solo_traveller • hu
10
Szuper. Biztosan visszajövök.
2026-10-19 • via Nuitee
F
FRANK • solo_traveller • de
8
2026-10-19 • via Nuitee
C
Chi Hung • couple • hk
8
2026-10-19 • via Nuitee