Guildford Manor Hotel & Spa

Hotels
7.7 (2963 reviews)
Newlands Corner , Guildford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Bad food quality

Categories

Cleanliness
5.85
Multiple reviews highlighted dirty conditions and poor maintenance.
Service
8.81
Staff were noted to be helpful, although service could be improved during breakfast.
Location
9.35
The location was frequently praised in several reviews.
Room Quality
6.81
Rooms were mentioned as needing care and having issues with heating and cleanliness.
Amenities
8.33
Spa and certain facilities were well-received despite some complaints.
Value for Money
8.29
Some found the price reasonable considering the facilities, while others disagreed.
Food and Beverage
5.85
Food quality was mentioned negatively in multiple reviews.
Overall Experience
8.31
The overall experience was mixed, with some positive aspects but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:02

Property Description

Luxurious Countryside Retreat

Free WiFi and Parking: Stay connected with complimentary WiFi and park with ease with our free on-site parking facilities.

Comfortable En Suite Rooms: Relax in our cozy rooms equipped with Freeview TV and enjoy stunning views from select rooms.

Perfect Wedding Venue: With a civil ceremony license and elegant function rooms, our hotel is the ideal setting for your special day.

Book now for an unforgettable stay at Manor House Hotel Guildford!

Important information:

Guests are welcome to use the spa facilities from check in at 3pm until 11am on the day of departure.

Please note treatments and massages are available and need to be booked in advance.

Bedroom images shown on our website are of certain room types but may not be the actual room you will be allocated to your booking.

Guildford Manor is a busy wedding/event venue and as such does play host to events Friday, Saturday with music possibly played until midnight, while we do try and allocate rooms away for the sound this does depend on room types.

On arrival you will be asked for a £50.00 per adult pre-authorization fee, which can either be used to pay your bill or will be released back to your account on departure.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.7
Based on 2963 reviews
Cleanliness: 5.85
Service: 8.81
Location: 9.35
Room Quality: 6.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 5.85
Overall Experience: 8.31
J
Jan couple gb
10
So relaxing and such a beautiful place
Pros:

The staff were polite and welcoming especially Chloe she was brilliant so helpful, very welcoming and mad us feel special. It was a beautiful hotel and the facilities were great.

Cons:

On our second day and they did not have the self service breakfast it was by order and we were just given the breakfast even if we wanted it or not, it would have been nice to be asked.

2026-08-08 via Nuitee
S
Sherin couple gb
7
2026-08-06 via Nuitee
L
Lyn couple gb
10
Beautiful location, very pretty, easy to relax, good food and helpful friendly staff.
Pros:

Friendly, helpful and welcoming receptionist - intuitive which is unusual these days.
Room quirky, open door and you go down a stairs to the bed and ensuite-bathroom.
Did not use spa, we used hotel as stop over.
Restaurant very good.
Entrance to hotel beautiful, lots of flowers growing outside, really pretty.

Cons:

Steps down to bedroom. It would be useful to indicate on booking form access issue. It was likely to be the only room with this type of access.

2026-08-06 via Nuitee
C
Charissa couple gb
10
Will definitely be going back
Pros:

Lovely hotel surrounded by lovely scenery

Cons:

N/A

2026-08-06 via Nuitee
E
emmajane extended_group im
5
The book cover looks great. The rooms and the running / maintenance of the hotel leaves much to be desired. The bar
Pros:

The bar and outdoor areas.
The bar and restaurant staff were fabulous

Cons:

Reception staff in the main were rude.
As a group booking 5/6 rooms had issues with the plumbing. If it wasn’t a toilet continual running water it was a plug hole that wasn’t draining at all. The hot water was cold for some. The baths wouldn’t run. The shower units were broken.
The towels were tired. Some days the rooms were cleaned. Others not but there would be towels on the bed. Or the bed made but towels left on the floor. Cups sometimes cleaned. Some days not.
Having to pay to use a towel robe as a hotel guest for the spa was awful.
There were issues with one room where the room was not ready by 2200 on day of arrival. Then being made to move rooms after 2 days due to a double booking.
The bar closed for drinks at inconsistent hours and normally around 10pm.

2026-08-06 via Nuitee
G
Graham solo_traveller gb
9
2026-08-05 via Nuitee
P
Paul couple gb
6
Staff were friendly. Restaurant in evening was good as was breakfast. Mainly a good stay
Pros:

Visiting family and hotel was in a good location for this. Pool and gardens were lovely. Receptionist always tried to be helpful.

Cons:

Our room did not get cleaned particularly well...bed unmade, dirty towels left, hospitality tray of tea/coffee left unfilled and behind some furniture noticeably in need of cleaning.Also room was opposite wedding venue so quite loud during late evening...we did not expect this.

2026-08-05 via Nuitee
A
Annmarie couple gb
5
Over night
Pros:

Location and gardens

Cons:

The room we had was a loft room with an enormous bed that took up almost the entire room. Awkward to move around it.
Sauna wasn’t working. Drinks are extortionate and food was awful

2026-08-04 via Nuitee
C
Colclough couple gb
3
2026-08-04 via Nuitee
S
Shelly solo_traveller gb
8
Perfect place to reset
Pros:

The location is beautiful, direct view of the gardens from my bed. A very relaxed feel, although the spa can be used by members they were all extremely friendly. Friendly staff

Cons:

It’s an old building so the walls are thin, could hear every details being spoken next door. Some areas are tired and in need of repair but everything was clean.

2026-08-04 via Nuitee
B
Bernadette family_with_children gb
9
2026-08-04 via Nuitee
K
kevin couple gb
10
2026-08-03 via Nuitee
T
Theresa couple gb
10
Enjoyable experience with lovely staff
Pros:

Beautiful, relaxed and well laid out

Cons:

The big plants in the restaurant as were in the way

2026-08-02 via Nuitee
L
Louise solo_traveller gb
6
Beautiful hotel with lovely gardens but staff need not particularly friendly or helpful.
Pros:

Gorgeous grounds and stunning gardens. Rooms clean and comfortable. Tasty breakfast.

Cons:

The staff were not very professional. We called to see if we could check in early as we were going to a wedding nearby and needed somewhere to change and spoke to a very helpful lady who said we would be prioritized. But when we arrived they said no room would be available until 1 so we changed in the toilets. We then left and the hotel called us in the evening asking when we were checking in. We explained we were at a wedding which we had told them earlier and would be there before midnight. When we did check in the guy seemed put out by us being there, gave us the wrong paperwork and kept forgetting to give us a key. Checking out they didn’t seem bothered either.

2026-08-02 via Nuitee
S
Samantha family_with_children es
7
It was a nice stay and we stay again just need good running cold water
Pros:

It was very beautiful and the location and grounds were stunning and staff very friendly

Cons:

the plumbing in our bathroom was problematic with cold water cutting out even after maintenance looked at it.

2026-07-25 via Nuitee
B
BYRNE solo_traveller gb
7
Nice and peaceful
Pros:

gardens and food

Cons:

The room was quite small, no air conditioning and the window had no facility to open fully. No water in room and the towels were worn

2026-07-25 via Nuitee
J
Julie solo_traveller au
5
Just ok.
Pros:

last minute availability

Cons:

Staff not particularly helpful

2026-07-25 via Nuitee
P
Philip solo_traveller gb
1
2026-07-24 via Nuitee
S
Sacha family_with_children nl
3
Matig en veel te duur
Pros:

Van de buitenkant ziet het er prachtig uit, met name de tuinen.

Cons:

De bedden zijn te klein. Zeker de eenpersoonbedden zijn alleen voor zeer kleine mensen. Daarnaast hadden wij de zolderkamers. Die waren absoluut niet de prijs waard die wordt gevraagd. Direct aan einde bed schuine muren waardoor je eigenlijk niet in de kamer kunt staan. Het ontbijt was bijzonder matig en de service liet ook te wensen over. Zou hier niet nog een keer boeken en liever verder rijden voor iets anders

2026-07-24 via Nuitee
W
Wayne solo_traveller gb
7
2026-07-24 via Nuitee