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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Kid meals
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Vending machine - snacks
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Higher level toilet
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
City Views and Free Wi-Fi
Enjoy stunning city views from the comfort of your room at Hotel Emily, where free Wi-Fi is available for all guests.
Fitness Centre and 24-Hour Reception
Stay active during your stay with access to our fitness centre, and rest assured with our round-the-clock reception desk always ready to assist you.
Chip's Restaurant and Room Service
Indulge in local cuisine at Chip's Restaurant, offering a variety of dining options from à la carte to buffet-style. For ultimate convenience, take advantage of our room service.
Experience the best of Pachuca at Hotel Emily - book now for a memorable stay!
Please note that children older than 8 years old can stay for an additional cost. Please contact the property for prices.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Un entorno excepcional.
Sin comentarios.
La comida, el balcón de mi cuarto, la vista y ubicación del hotel.
La sonrisa de uno que otro empleado me dio.
Faltó mucha amabilidad al cliente. Only 2 workers were nice, most of them looked grumpy. They need training on how to make the clients to feel welcome! To say good morning or welcoming or have a nice or a good day. Many times I felt afraid to ask for their service, they made me feel they were doing me a favor when they were doing their job. Decir, bienvenido, que le vaya bien o tenga un buen día.
La sonrisa y amabilidad debe ser número 1.
La mayoría de los empleados son jóvenes de la nueva generación que nos hacen sentir que nos están haciendo un favor al hacer su trabajo. Tienen caras muy serias que da temor pedirles un favor, casi todos ellos son así, yo conté sólo 2 (dos) empleados amables serviciales y con una sonrisa. Los demás parecen estar molestos o enojados, son cortantes.
- Durante mi estancia hubo un incidente, los administrativos o nadie nos comunico a los que estuvimos hospedados por varios días, que al día siguiente el lugar y servicio del desayuno sería diferente, ya que tendrían un grupo o una organización desayunando arriba comida buffet. A un señor lo corrieron a desayunar abajo, a mi también y en forma nada amigable. También, los colchones ya están muy viejos y duros. El Hotel Emily necesita una actualización, que los hoteles más nuevos y modernos ofrecen. Por favor NO se CONFORMEN con lo que ofrecen, PUEDEN MEJORAR. Por último, el piso del elevador está sumamente desgastado y sucio, deben poner uno nuevo. Gracias por preguntar nuestra opinión como clientes.
Todo muy bien
Todo bien
Excelente ubicación y trato por parte del personal
Location was excellent, easy walk to everywhere near the main square with the Clock Tower. The room was a good size with a very comfortable bed. The staff were very helpful and friendly.
The shower pressure was rather low.
Great location right next to the central square in Pachuca. Very clean.
The laundry is complicated, you need to fill out a
long form. Never have come across this before.
La comida definitivamente, en muchos hoteles es lo que menos atrae pero en este hotel muy buena la comida y la atención por parte el personal,
Muchos negocios cercanos y mucha vigilancia durante la noche
La cafetera en la habitación
excelente
La atención y lo limpio que está siempre.
Que está ocasión cerca de la habitación había ruido 11:30pm de un taladro y a las 6am los huéspedes de todo el pasillo comenzaron a hacer ruido y nadie del personal les comentó que tenían que guardar silencio aún a esa hora (eran niños con adultos que parecía una banda de guerra). El colchón ya era demasiado suave comparado con las de otras habitaciones que nos han tocado ahí mismo.
Me encantó la ubicación del hotel y el personal super amable.
La cama estaba un poco dura y se escuchaba todo el ruido del restaurante, además olía a comida del restaurante.
La ubicación y el trato del.personal
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