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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
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Property Description
Prime Location in Puerto Montt
Vicente Costanera, situated in front of the bustling main square, offers a convenient stay surrounded by souvenir shops and cafes.
Charming Rooms with Sea Views
Experience comfort in tastefully decorated rooms with wood furnishings, cable TV, and private bathrooms. Upgrade to a superior room for stunning sea views.
Convenient Amenities and Services
Enjoy a daily continental breakfast, 24-hour front desk assistance, and complimentary WiFi. Benefit from free private parking (subject to availability) and easy access to the bus terminal and airport.
Book your stay at Gran Hotel Vicente Costanera for a delightful Puerto Montt experience.
A continental breakfast is served daily. Isla Tenglo Restaurant it's open from 07:30 to 22:30 with national and international gastronomy offers
Please note reservation is not possible for the private parking. Spots are subject to availability and handed on a first-come first-serve basis.
LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Habitación cómoda y personal muy amable y preocupado de que uno se sienta agusto
En el restaurante falta más variedad en la carta (pero la comida es muy rica)
Ubicación
Camas muy pequeñas
Nothing - looks good on the outside, but different story on the inside
A Very Disappointing Stay – Grand Hotel Vicente Costanera, Puerto Montt
Unfortunately, my overall experience at the Grand Hotel Vicente Costanera was extremely disappointing, from the moment of check-in until my final night. Having booked my accommodation through Booking.com, I expected the rooms and services advertised to be accurately represented. Sadly, this was far from the experience we received.
Firstly, despite advising the hotel that our arrival date had changed by one day, which was accommodated without any issue, I was not informed that our room allocation would also be changed. Instead of the ocean-view rooms I had specifically selected and paid for, we were allocated city-view rooms. The rooms provided were also considerably cheaper than the original rooms booked. Had I not raised this issue myself, I genuinely believe the hotel would not have refunded the difference in price. The fact that I had to identify and point this out myself was extremely disappointing and demonstrated a lack of transparency.
Furthermore, the rooms advertised on Booking.com did not reflect the rooms we were actually given. The accommodation was very outdated, in need of significant refurbishment and certainly did not meet the expectations created by the online photographs. The beds were uncomfortable, resulting in sore shoulders and necks, and the soundproofing was practically non-existent. We could hear doors slamming throughout the night and conversations and noise from neighbouring rooms, making it difficult to enjoy a comfortable and restful stay.
Customer service was another major disappointment. The staff member attending breakfast appeared unwelcoming, consistently had an unpleasant demeanour and showed very little interest in providing a pleasant experience. There was no warmth or genuine hospitality. The breakfast itself was also underwhelming, with a limited variety that did not meet our expectations.
BUEN DESAYUNO....
HABITACION POQUITO ANTIGUA,
No me aloje en este lugar porque al tener hecha la reserva y llamar nos dijeron que tenian parking y despues cuando hivamos a llegar nos dicen que no tenian parking
La irresponsabilidad de decir que estan ok con el parking y despues de hacer la reserva dicen que no hay
Ambiente cálido.
Excelente ubicación y magnífica la atención del personal
Nada
La ubicación y personal de recepción
Demasiado viejo y mal mantenido. El personal de atención en mesas y salones con muy pocas competencias
La vista
Un poco pequeña la habitación
Cómoda habitación y muy buen desayuno
Baño un poco pequeño
buen desayuno, buena atención
todo ok
Localização, café da manhã e bar recepção
Sistema TV
La calidad del servicio del personal, la comodidad de las habitaciones en especial las camas, sin ruidos molestos, la limpieza e higiene, buen desayuno, energético y saludable, con kucken exquisitos, ideal para familia y que necesita descansar después de un largo viaje. Además la ubicación es muy buena.
El estacionamiento. El hotel no cuenta con estacionamiento habilitado para todos los pasajeros que necesiten dejar su vehículo resguardado. Esto marca notoriamente la diferencia entre la calidad del hotel vs estacionamiento, ojalá pudieran habilitar o al menos modernizar el ingreso a esta opción. Lo demás excelente.
Exelente todo felicitaciones.
Nada que nos aya gustado.
La ubicacion, su historia, el hall es precioso
Falta un poco de mantenimiento, por fuera esta muy deteriorado y por dentro hay algunos detalles.
La atención del personal fue excelente!
No hubo nada que no me gustara.
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