Hilton Garden Inn Louisville-Northeast

Hotels
•
Hilton Garden Inn
8.8 (336 reviews)
9850 Park Plaza Avenue , Louisville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Noise issues
Housekeeping complaints

Categories

Cleanliness
8.13
Several reviews mentioned strong bleach and moldy smells, as well as issues with housekeeping.
Service
9.6
Most reviews praised the friendly and attentive staff, contributing to a positive service experience.
Location
9.64
Location was frequently mentioned as a strong positive aspect, being close to shops and restaurants.
Room Quality
8.59
General comfort and modernity mentioned, despite some complaints about temperature control and noise.
Amenities
8.62
Amenities like breakfast and coffee bar available but some guests felt they should be included in the price.
Value for Money
8.58
Some guests felt they paid top dollar and received average amenities, impacting perceived value.
Food and Beverage
8.63
Breakfast options were good quality but not included for all guests, which disappointed some.
Overall Experience
8.6
Overall good experience highlighted by several positive reviews, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:00

Property Description

Convenient Location
Located just a short drive from downtown Louisville and a stone's throw away from The Paddock Shops Shopping Center, the Hilton Garden Inn Louisville-Northeast offers the perfect blend of city access and suburban tranquility.

Modern Amenities
Each room at this hotel is equipped with top-notch amenities, including a flat-screen TV, iPod docking station, microwave, refrigerator, and free Wi-Fi. Whether you're looking to relax or stay connected, we have you covered.

Leisure and Fitness
Take advantage of our indoor pool, well-equipped gym, and on-site restaurant during your stay. Need a snack or forgot something at home? Our convenience store has you covered. Whether you want to work out or unwind, we have everything you need for a comfortable stay.

Ready to experience the best of Louisville? Book your stay at the Hilton Garden Inn Louisville-Northeast now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 336 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.6
D
Deborah • solo_traveller • us
4
Great staff, great location, rooms need a refresh now.
Pros:

The staff was excellent

Cons:

The room looked worn. Surprised that the box springs were exposed.

2026-05-22 • via Nuitee
R
Ray • solo_traveller • us
8
2026-05-19 • via Nuitee
M
Melvin • couple • us
8
Very nice
Pros:

Very clean, friendly staff. Mini store with sandwiches and salads.

Cons:

Breakfast is not included in price. Does not state that in description

2026-05-19 • via Nuitee
J
Joan R • couple • us
9
2026-05-07 • via Nuitee
R
Ray • couple • us
8
2026-05-07 • via Nuitee
J
Jonathan • couple • us
10
2026-04-29 • via Nuitee
T
Tammy • couple • us
10
2026-04-21 • via Nuitee
D
Devan • solo_traveller • us
10
Pros:

The location was beautiful and quiet

Cons:

N/A

2026-04-17 • via Nuitee
A
Annemarie • extended_group • us
10
Pros:

Easy to get to off of interstate, very nice area

2026-04-03 • via Nuitee
M
Michael • couple • us
5
Pros:

It was very clean

Cons:

Poor management of the bar. Beer wasnt cold not stocked I checked out early and was not refunded my money

2026-03-29 • via Nuitee
W
West • solo_traveller • us
10
2026-03-28 • via Nuitee
M
Michael • family_with_children • us
10
2026-03-10 • via Nuitee
P
Patty • couple • us
1
Elevator sounds like a carnival ride and keeps rooms near it awake .
Pros:

cleanliness and comfort of bed

Cons:

room was right by the elevator that was very loud and rattled and clanked all night. Asked to be moved and denied. Will not stay there again

2026-03-09 • via Nuitee
F
Fabian • couple • us
10
Clean and nice
Pros:

Nice

Cons:

Nice

2026-02-27 • via Nuitee
2
261martyh • Business
2
Terrible Hotel
Pros:

Truck was broken into in their parking lot. Broke out passenger side window. Front desk couldn’t have cared less. Break ins are a PROBLEM at this location. AVOID staying here.

2026-02-21 • via Tripadvisor
G
G2963PQmartinh • Business
2
THE WORST
Pros:

DONT STAY HERE. My truck was broken into. Glass everywhere and the front desk couldn’t have cared less. According to their reviews, this happens ALL the time

2026-02-18 • via Tripadvisor
P
PhiDelt1789 • Family • Westerville, Ohio
10
Fantastic stay
Pros:

Fantastic staff. Hotel was clean and well kept. We were there for a hockey tournament with my son’s team and families. Bar staff, especially Tara, were fantastic.

I can’t recommend this place enough. First class job by Hilton here.

2026-02-16 • via Tripadvisor
R
Rozelle • couple • us
10
Pros:

N/a

Cons:

N/a

2026-02-09 • via Nuitee
C
Carrie • family_with_children • us
10
Pros:

Everything

Cons:

Everything was amazing there is not one thing I can say badly about your hotel

2026-01-30 • via Nuitee
N
nick • couple • us
8
2026-01-23 • via Nuitee