Aloft by Marriott Chicago O'Hare

Hotels
•
Aloft
8.5 (873 reviews)
9700 Balmoral Avenue , Rosemont , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Great location
Friendly staff
Cons:
Poor communication
Shower maintenance issues
High cost for amenities

Categories

Cleanliness
8.39
The room was clean but the shower issues affected overall perception.
Service
7.86
Issues with communication and response time from call center and staff.
Location
9.4
Excellent location close to the mall and convention center.
Room Quality
8.35
The room was comfortable, though there were some maintenance issues.
Amenities
7.88
Lack of complimentary breakfast and insufficient refrigerator size.
Value for Money
8.34
High cost without some expected amenities like breakfast.
Food and Beverage
8.89
Standard quality for this hotel tier.
Overall Experience
8.86
A generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Convenient Location and Shuttle Services
Connected to MB Financial Park and close to O’Hare International Airport, Aloft Chicago O’Hare offers free shuttle services for guests, ensuring a seamless travel experience.

Modern Amenities and Dining Options
Guest rooms feature free WiFi, flat-screen cable TV, walk-in showers, and Bliss bath amenities. Re:fuel offers light meals and a cappuccino bar, while the WXY Z Bar serves signature cocktails and fine wines.

Leisure and Business Facilities
Enjoy the indoor pool, fitness centre, lounge with a pool table, and on-site business centre. Additionally, the hotel provides a free shuttle to the Rosemont CTA Blue Line for easy access to Downtown Chicago.

Book now for a comfortable stay with convenient amenities at Aloft Chicago O’Hare.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel offers free airport shuttle services from 7:00 to 23:00. The shuttle leaves the hotel every half hour at the top and bottom of the hour. Guests traveling domestically must meet the hotel shuttle at Shuttle Bus Center Door 3.

Please note: international guests must contact hotel directly for airport shuttle services.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.5
Based on 873 reviews
Cleanliness: 8.39
Service: 7.86
Location: 9.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
C
Claudia • couple • us
10
Pros:

Everything was excellent
The staff overall very happy with my stay.

2026-05-30 • via Nuitee
L
Leslie • couple • us
10
Perfect lodging location for an evening at the Rosemont Theater
Pros:

Very comfortable, perfectly located for easy access to Rosemont Theater.

Cons:

N/A

2026-05-30 • via Nuitee
M
Mario • solo_traveller • de
9
2026-05-26 • via Nuitee
L
Latunya • family_with_children • us
7
2026-05-26 • via Nuitee
M
Marijke • extended_group • nl
7
Overall, it was an okay stay, but next year we'll look for something else.
Pros:

* Spacious room
* Comfortable bed
* Good location relative to the conference center

Cons:

* Breakfast options were minimal.
* The lobby had an unpleasant smell due to the excessive use of “house perfume” — think toilet spray on steroids.
* The bathroom could use a deep clean.
* Housekeeping was only available upon request.
* The air conditioning was very old and about as loud as a plane taking off.

2026-05-09 • via Nuitee
B
Belinda • solo_traveller • us
10
Kind
Pros:

it’s a great location and easy to get to from public transit. the staff were very polite and kind :)

2026-05-06 • via Nuitee
E
Eric Abraham • couple • mx
8
2026-05-02 • via Nuitee
K
Kroger • couple • us
9
Great stay!
Pros:

Check-in and check-out were smooth. Hotel provided a shuttle to the airport.
The hotel was clean. I loved the modern decor.
The hotel was in walking distance to restaurants and shopping.

Cons:

N/A

2026-04-30 • via Nuitee
M
Mandy • couple • de
9
Super Lage am Flughafen mit Shuttle Bus
Pros:

Super Lage nahe am Flughafen. Man muss bei der Ankunft 🛬 im Hotel anrufen und dann wird man vom Shuttle Bus abgeholt und kostenlos zum Hotel gebracht.

Cons:

Es war alles super 👍

2026-04-29 • via Nuitee
E
Edgar • couple • us
6
2026-04-27 • via Nuitee
J
Joshua • solo_traveller • us
5
Fine
Pros:

Good location. Decent enough amenities

Cons:

The bathroom smelled like sewer. Guests were super loud in the hallways at night.

2026-04-21 • via Nuitee
P
pearce • couple • us
8
2026-04-19 • via Nuitee
C
Chaozhe • solo_traveller • us
9
Place is great, will come again but not happy with the staff.
Pros:

Great location, value

Cons:

The staff is not reasonable, refused to give a receipt citing that I booked the reservation from third party. I don’t understand why would a staff try to this to punish a customer. It is probably between the companies contract but don’t act like you are running the business. If you guys don’t want us to book from third party, then don’t list us on the third party website.

2026-04-15 • via Nuitee
L
Laurel • family_with_children • us
10
2026-04-13 • via Nuitee
P
Philip • solo_traveller • us
9
Pros:

Excellent facilities and very friendly staff.

2026-04-12 • via Nuitee
C
CHARALAMPOS • solo_traveller • us
9
2026-04-12 • via Nuitee
G
Grzegorz • couple • us
10
2026-04-04 • via Nuitee
C
Cortez • solo_traveller • us
10
2026-04-04 • via Nuitee
E
ERICA • extended_group • us
4
Was disappointed. Expected better overall.
Pros:

Didn't have breakfast. Location was difficult. Parking was an issue.

2026-04-01 • via Nuitee
N
Nancy • extended_group • us
9
2026-04-01 • via Nuitee