Best Western Plus Surprise-Phoenix NW

Hotels
•
Best Western Plus
8.5 (510 reviews)
13337 W Grand Ave , Surprise , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Good breakfast
Cons:
Noise from train tracks
Room cleanliness issues

Categories

Cleanliness
6.71
The room was dirty and not very clean.
Service
9.68
Staff was friendly, courteous, and very helpful; excellent service.
Location
8.72
Great location, close to amenities and restaurants.
Room Quality
7.17
Beds were hard and there were issues with the room condition.
Amenities
8.7
Breakfast was great and the hot tub was enjoyed.
Value for Money
9.16
Pleasant stay for the price; good value.
Food and Beverage
9.21
Lovely breakfast with cheerful attendants.
Overall Experience
8.68
Mixed experience with highlights in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:58

Property Description

Modern Comfort and Convenience

Convenient Location: Situated near popular attractions like Castles and Coasters, Deer Valley Rock Art Center, and State Farm Stadium.

Amenities: Enjoy a comfortable stay with a 24-hour front desk and free WiFi throughout the property.

Easy Access: Just a short distance from Phoenix's Copper Square and Convention Center, making travel a breeze.

Experience the perfect blend of convenience and comfort at Best Western Plus Surprise-Phoenix NW. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 510 reviews
Cleanliness: 6.71
Service: 9.68
Location: 8.72
Room Quality: 7.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 8.68
C
Cynthia • couple • us
8
2026-09-16 • via Nuitee
N
Nandhini • solo_traveller • us
10
2026-09-14 • via Nuitee
F
Francine • couple • us
7
2026-09-09 • via Nuitee
S
Sandra • couple • us
10
2026-09-09 • via Nuitee
M
Mcbride • solo_traveller • us
10
It was pleasant and the staff is awesome
Pros:

Everything

Cons:

I like everything there

2026-09-02 • via Nuitee
T
Teresa • couple • us
8
Overall good
Pros:

No bananas, no bagels or fresh eggs don’t like the eggs from boxes, coffee water down

Cons:

More quality

2026-08-31 • via Nuitee
P
Paul • couple • us
1
2026-08-26 • via Nuitee
S
Sekeh • solo_traveller • us
10
2026-08-20 • via Nuitee
F
Frank • couple • us
9
2026-08-12 • via Nuitee
D
Debbie • family_with_children • us
10
2026-08-06 • via Nuitee
C
Cipriano • family_with_children • us
10
2026-07-24 • via Nuitee
M
Melissa • couple • us
10
2026-07-22 • via Nuitee
A
Alvin • solo_traveller • us
9
Is was ok I would go back
Pros:

Location

Cons:

The breakfast

2026-07-11 • via Nuitee
M
Mcbride • solo_traveller • us
10
The best place I’ve stayed in years.
Pros:

Everything and everyone there was so great.

Cons:

Clean , everyone is so kind. I really really enjoy that place and will be staying there more !

2026-07-06 • via Nuitee
S
steven • solo_traveller • us
2
2026-07-06 • via Nuitee
G
George • couple • us
9
Good
Pros:

Good

Cons:

Little outdated

2026-07-05 • via Nuitee
J
Javier • solo_traveller • us
10
2026-06-29 • via Nuitee
T
Thelwell • solo_traveller • us
5
Cons:

When I arrived, David or kevin dont remember his name, but he was sitting in the breakfast area. Not attending to me upon arrival. I'm not sure if he has racial issues

2026-06-28 • via Nuitee
M
Mike • couple • us
8
2026-06-27 • via Nuitee
M
McBride • couple • us
10
Pros:

Everyone was super nice were staying again even

Cons:

Everything and the room is huge it's the suite

2026-06-25 • via Nuitee