Best Western Plus Surprise-Phoenix NW

Hotels
•
Best Western Plus
8.5 (493 reviews)
13337 W Grand Ave , Surprise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great staff
Good breakfast
Cons:
Noise from train tracks
Room cleanliness issues

Categories

Cleanliness
6.71
The room was dirty and not very clean.
Service
9.68
Staff was friendly, courteous, and very helpful; excellent service.
Location
8.72
Great location, close to amenities and restaurants.
Room Quality
7.17
Beds were hard and there were issues with the room condition.
Amenities
8.7
Breakfast was great and the hot tub was enjoyed.
Value for Money
9.16
Pleasant stay for the price; good value.
Food and Beverage
9.21
Lovely breakfast with cheerful attendants.
Overall Experience
8.68
Mixed experience with highlights in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:58

Property Description

Modern Comfort and Convenience

Convenient Location: Situated near popular attractions like Castles and Coasters, Deer Valley Rock Art Center, and State Farm Stadium.

Amenities: Enjoy a comfortable stay with a 24-hour front desk and free WiFi throughout the property.

Easy Access: Just a short distance from Phoenix's Copper Square and Convention Center, making travel a breeze.

Experience the perfect blend of convenience and comfort at Best Western Plus Surprise-Phoenix NW. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.5
Based on 493 reviews
Cleanliness: 6.71
Service: 9.68
Location: 8.72
Room Quality: 7.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 8.68
S
susan • couple • us
7
Pros:

Good location, nice breakfast, clean rooms.

2026-06-11 • via Nuitee
D
Donna • couple • us
9
We always enjoy our stay. The breakfast lady is so very kind. The breakfast was really good.
Pros:

Nice location. Places to eat nearby. Ross and target nearby.

2026-06-08 • via Nuitee
D
Donna • family_with_children • us
10
Friendly clean nice breakfast has a little pool
Pros:

Convenient area

2026-06-08 • via Nuitee
H
Heroide • extended_group • us
10
2026-06-03 • via Nuitee
J
John • solo_traveller • us
10
2026-05-31 • via Nuitee
B
bobbie • family_with_children • us
8
2026-05-30 • via Nuitee
C
Cathy • couple • us
3
I’d never stay here again even on a bet!
Pros:

The property was conveniently located to shopping and restaurants.

Cons:

Staffing wasn’t great. No front desk staff at check in at 1:30pm. Had to wait for over 20 minutes for someone. Meanwhile most of the staff were celebrating a birthday not 20’ and saw we were waiting and never said anything. Room was terrible. Black mold on the bathroom fan, dried blood on the duvet cover. Your view was the Lowe’s next store. Pool had people sitting around smoking pot. Noise all night from upstairs and the shopping center parking lot.

2026-05-29 • via Nuitee
J
Jose • solo_traveller • us
10
Will book there again for sure
Pros:

Amazing property, staff was friendly and nice area

Cons:

Everything breakfast was awesome

2026-05-20 • via Nuitee
T
Tansy • family_with_children • us
9
2026-05-19 • via Nuitee
B
Bornman • solo_traveller • us
10
Pros:

Cleanliness

2026-05-16 • via Nuitee
T
Tom • couple • us
8
2026-05-16 • via Nuitee
C
Cheryl • extended_group • us
8
2026-04-28 • via Nuitee
C
Cherie • couple • us
10
2026-04-21 • via Nuitee
A
Alexander • couple • us
10
Would definitely stay at this location again.
Pros:

Welcoming staff. Clean facilities. Great room. Awesome location, close to shopping and a variety of restaurants.

2026-03-26 • via Nuitee
M
Mary-Ann • couple • be
7
2026-03-14 • via Nuitee
J
Julie • couple • us
10
2026-03-14 • via Nuitee
J
Joseph • solo_traveller • us
9
2026-03-09 • via Nuitee
G
grace • extended_group • us
9
2026-03-09 • via Nuitee
S
Susan • couple • ca
10
2026-03-04 • via Nuitee
A
alex • solo_traveller • nl
8
Pros:

Schoon en vriendelijk personeel

2026-02-27 • via Nuitee