Eurostars Das Letras

Hotels
•
Eurostars Hotels
8.7 (3216 reviews)
Rua Castilho, 6 - 12 , Lisbon , pt
+351213573094

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Maintenance issues
Inconsistent cleanliness

Categories

Cleanliness
8.16
Several reviews point to issues with cleanliness and maintenance in some areas, indicating a need for improvement.
Service
9.13
Overall, guests appreciated the friendliness and helpfulness of the staff.
Location
8.97
Multiple guests noted the hotel's convenient location near attractions and public transport.
Room Quality
8.62
Rooms were described as spacious and comfortable, though some furnishings may be aging.
Amenities
8.65
General satisfaction with hotel amenities, though some guests noted improvements could be made.
Value for Money
8.61
Guests felt the hotel offered good value for the price considering the location and service.
Food and Beverage
8.66
Positive mentions of breakfast quality and variety, with some areas noted for improvement.
Overall Experience
8.83
Overall, guests had a pleasant experience, highlighting both positives and areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:51

Property Description

Luxurious Designer Rooms
Eurostars Das Letras in historic Lisbon offers designer rooms with flat-screen TVs, free Wi-Fi, and a pillow menu. Each themed room boasts marble and timber furnishings, providing a luxurious stay with top-notch bathroom amenities.

Panoramic Views and Tranquility
Despite its central location, guests can enjoy peaceful stays with quiet rooms at Eurostars Das Letras. Some rooms even offer stunning panoramic views of São Jorge castle, adding a touch of magic to your experience.

Convenient Location and Amenities
With a well-equipped fitness centre, sauna, and outdoor dining terrace, Eurostars Das Letras ensures a comfortable and convenient stay. Explore nearby attractions like the Botanic Gardens and Avenida da Liberdade statues easily, with the Avenida Metro Station just a short walk away.

Book your stay at Eurostars Das Letras now for a perfect blend of luxury and convenience.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 3216 reviews
Cleanliness: 8.16
Service: 9.13
Location: 8.97
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.83
M
Maria jose • extended_group • es
9
2026-07-04 • via Nuitee
L
luciano • couple • pt
9
Vamos voltar 🤩
Pros:

Staf muito simpático e atencioso, conforto

Cons:

Não aplicável

2026-07-04 • via Nuitee
M
Mark • solo_traveller • us
10
2026-07-04 • via Nuitee
J
Julian • solo_traveller • bg
9
2026-07-04 • via Nuitee
T
Talal • solo_traveller • gb
8
2026-07-03 • via Nuitee
J
Jamal • solo_traveller • ly
10
2026-07-03 • via Nuitee
L
Luiza • solo_traveller • no
10
2026-07-02 • via Nuitee
B
Bayarena • family_with_children • us
9
Watch your room charges
Pros:

The lobby smelled great. The hotel was very nice and clean.

2026-07-01 • via Nuitee
M
Marek • solo_traveller • il
9
2026-06-30 • via Nuitee
K
Kethly • family_with_children • be
9
Je reviendrai ... c'est certain !
Pros:

Chambre impeccable
Personnel accueillant et super avenant
L'emplacement de l'hôtel est vraiment top
Un grand MERCI à Felix de l'accueil...

Cons:

/

2026-06-30 • via Nuitee
K
KHALIL • solo_traveller • lb
8
2026-06-29 • via Nuitee
G
Graham • couple • au
9
Good Stay
Pros:

The room was comfortable, clean and had a great view from the balcony.

Cons:

Was a distance from most attractions. Tea,coffee and milk not replenished in room daily unless we asked which was supposed to happen daily.
A lot of trainee staff that were unsure about information.

2026-06-29 • via Nuitee
M
Miccio • couple • it
10
Albergo moderno in Posizione eccellente
Pros:

Moderna con bagno con doccia grande

Cons:

Nulla

2026-06-29 • via Nuitee
J
Joana Zinga • family_with_children • fr
8
2026-06-29 • via Nuitee
F
Fereshteh • couple • ca
8
Pros:

We could park our car in front of hotel.

Cons:

Check-in takes a long time. Not very friendly people at reception. There was some problem with bathroom , like toilet flush and broken bidet faucet, which I mentioned to receptionist. The bathroom door makes lots of noise for opening and closing. Room service said we should pick up from bar!!!!

2026-06-28 • via Nuitee
B
Bernabe • couple • es
9
Perfecto
Pros:

Todo muy bien

Cons:

La entrada al garaje

2026-06-28 • via Nuitee
Y
Yuriy • couple • us
10
2026-06-26 • via Nuitee
S
Sidney • solo_traveller • br
10
Maravilhoso
Pros:

Quartos excelentes, limpos e espaçosos

2026-06-26 • via Nuitee
V
Valerie • extended_group • de
10
2026-06-25 • via Nuitee
D
davidmo2016 • Family • West New York, New Jersey
10
Disaster Averted.
Pros:

The title of this review is "disaster averted" because Rafael stayed calm and professional in the face of an onslaught of customer demands. Rafael was working at the front desk when I arrived the 22nd of June. There were five couples checking in ahead of us, and, in the meantime another guest came down to advise him of a clogged sink (things happen). He was the only person at the front desk. Then, when he checked us in, we discovered that our room was cleaned but for people who were already staying there. As a result, the towels were not clean, nor the sheets, and there was still garbage in the trash cans. Ok. Things happen and it was probably a simple miscommunication with the staff. However, when we came down to advise him, he took care of it right away. This was, while in the meantime he sent the engineer up to fix the sink problem –– I just happened to be there when the engineer came. By the time we came back from dinner the room was perfect, and Rafael even accompanied us up to the room just to assure us that this was the case. He was a perfect gentleman and remained calm (and apologetic) the entire time. My experience with customer service is that more times than not it is not perfect service from the beginning but how problems are handled and resolved that matters. Rafael was a great representative of the hotel that day. He remained calm and professional in the face of some minor/major problems. Great job Rafael.

2026-06-24 • via Tripadvisor