The Voyage Hotel Paddington

Hotels
Sonder
7.6 (1621 reviews)
13-17 Norfolk Square , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern decor
Cons:
Very small rooms
Cleanliness issues
Challenging booking process

Categories

Cleanliness
6.95
Several mentions of bad smells in bathrooms and old carpets, indicating cleanliness issues.
Service
8.45
Numerous reviews highlighted friendly and helpful staff.
Location
8.75
Consistent praise for the excellent location near Paddington Station.
Room Quality
6.75
Many reviews emphasized the small size of the rooms.
Amenities
7.25
Mixed sentiments about amenities, with some not functioning well while others were satisfactory.
Value for Money
7.25
Concerns about paying extra for services like cleaning and general dissatisfaction with room size.
Food and Beverage
7.75
General satisfaction with nearby dining options and neighborhood amenities.
Overall Experience
7.65
Overall a positive experience but with significant room for improvement in cleanliness and room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Central Location in London
Located in the heart of London, just 200 metres from Paddington Station, Sonder The Voyage offers a convenient and accessible stay for travelers looking to explore the city.

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, free WiFi, flat-screen TV, and private bathrooms with complimentary bed linen and towels provided in every room.

Nearby Attractions
With popular landmarks like Madame Tussauds, Royal Albert Hall, and Lord's Cricket Ground within a few kilometers, Sonder The Voyage is the perfect choice for those eager to immerse themselves in the vibrant culture of London.

Book your stay at Sonder The Voyage now for a memorable and enjoyable experience in London!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 1621 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.75
Room Quality: 6.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.65
P
Phillipa solo_traveller au
9
I'd stay again
Pros:

The staff we're really efficient at returning messages from the booking site. They helped me navigate a few things and were generally really helpful. The location is fantastic, 3 minutes walk from Paddington station which is a g8 central hub.

2026-07-04 via Nuitee
T
Thomas solo_traveller au
6
2026-07-04 via Nuitee
A
Arabella couple au
1
2026-07-04 via Nuitee
J
julia solo_traveller gb
5
Pros:

The location was excellent

Cons:

The shower was almost unusable, such a poor water pressure that you couldn't rinse the shampoo out of your hair.
The towel rail fell off the wall repeatedly.
The kettle and coffee maker couldn't be used as the lead didn't reach a socket.
The mind boggles how it is rated as four stars.

2026-07-04 via Nuitee
M
MAJED ABDULLAH couple sa
7
جيدجداً
Pros:

قربه من جميع الخدمات

Cons:

قربه من جميع الخدمات

2026-07-04 via Nuitee
M
M solo_traveller gb
7
Reasonable value and ok for a one night stay
Pros:

Location was perfect, staff were all polite and helpful

Cons:

Lift was broken, not great to climb to 3rd floor with luggage, selected this hotel because it had a lift. Shower tap fell apart and wouldn’t turn off so I had to reassemble the screws with nail file to turn it off.

2026-07-04 via Nuitee
J
Johanna couple at
8
2026-07-03 via Nuitee
V
Vania couple ca
7
2026-07-03 via Nuitee
S
Shu Ming solo_traveller sg
8
Compact cabins in extremely close proximity to Paddington station
Pros:

Very good air conditioning made the room super comfortable in the heatwave
Extremely Compact cabins with all amenities provided
Amazing location
Friendly helpful staff

Cons:

Difficult to access some rooms on upper floors - 4th and above - lift does not go there

2026-07-02 via Nuitee
S
Serena solo_traveller au
8
2026-07-02 via Nuitee
I
Ian couple gb
7
Good value for money in a great location
Pros:

Early check in and location was good whilst the superior king room on then first floor was a winner.

Cons:

No wi fi code issued and the door to the room was sticking. The tv was also purely internet with no terrestrial signal.

2026-07-02 via Nuitee
N
Nikita solo_traveller in
5
Average
Pros:

The location was really good!

Cons:

The AC’s didn’t work well - room temp was 28 Celsius even after keeping it on for hours, when I told the receptionist that it’s not really working she didn’t even bother to check and just said it’s working fine.
Like where’s the hospitality? Anyway, given the heatwave, it was a rather claustrophobic room to stay in. Thank god I was there for one night only. Wouldn’t recommend getting the lower ground floor at all.

2026-07-02 via Nuitee
Éabha solo_traveller ie
7
Good value but small
Pros:

Great location, great AC (in the heatwave!), helpful friendly staff, comfortable bed. If you plan to be out exploring all day then this is a cost-effective solution.

Cons:

There was half an iced coffee in the fridge when we arrived, and a press-on nail on the carpet. The room was extremely small (no wardrobe!) and did not look like the pictures. If you plan to spend time relaxing in the hotel, this is not the hotel for you.

2026-07-02 via Nuitee
L
Lena solo_traveller ie
8
Great place for a short stay in London
Pros:

Location is amazing - a 2-minute walk from Paddington station. The staff were exceptionally friendly and very helpful; I was able to leave my luggage with them before check-in and after check-out. The room was tiny, but enough for a short visit.

Cons:

If you are staying for more than two nights, the single room is probably too small to store any luggage. I only had a small backpack with me, so it was no issue.

2026-07-01 via Nuitee
A
Anita solo_traveller ie
6
Pros:

AC worked during the heat and room was bigger than expected.

Cons:

The TV did not work during our stay, the lock on the door didnt work properly

2026-07-01 via Nuitee
M
Millie couple gb
9
Pros:

Location is perfect, less than 5 min walk from Paddington Station and a really nice area too!
Room was really clean and the aircon was lovely! Bathroom was really nice and clean too!
Staff were really lovely, approachable and helpful! As someone who doesn’t stay in London that often I did have a few questions and the staff were really helpful!

Cons:

My only niggle was when we went to check out at approx 8:45am there was no one on the desk, whilst I understand situations happen where staff are needed elsewhere I think I would’ve been nice for them to have a box or something similar where you could safely put your room key, rather than leaving it on the desk.

2026-07-01 via Nuitee
A
Alyssa couple gb
10
2026-06-30 via Nuitee
M
Molly couple gb
8
2026-06-30 via Nuitee
S
Sophie couple au
2
Great location, but many issues within the room and reception staff minimal help
Pros:

Location was amazing, right near Paddington station which made it very easy to access all of London

Cons:

Unfortunately a lot of issues in the room- the safe didn’t work leaving no secure place to store passports/valuables
No tv remote- had to go to reception twice and still unable to get a tv remote, so didn’t have one for the duration of stay
Extreme difficulty opening door to room
The female working on reception was no help to any of these issues, her answer was simply “I don’t know” or “I’m not really sure”
We required reception staff to open our door to our room every time with a fob due to how difficult it was to open the door with the key.

Very unfortunate for a hotel in such a good location, many improvements to be made

2026-06-30 via Nuitee
A
Andrew couple gb
5
. We received a message asking when we’d be returning like naughty school kids. Wouldn’t stay again.
Cons:

The air conditioning was almost non existent and therefore it was almost impossible to sleep.

2026-06-29 via Nuitee