Kawasaki Nikko Hotel

羽田空港などにスーツケースをホテルから当日運ぶサービスの会社と提携していると尚助かります。

On September 2, 2026 I spoke went downstairs to reception to change my room, considering that from September 2-3, I had reserved a larger room. When I went downstairs, the older male who was working at 2PM was unprofessional and unhelpful. Also, the young female working downstairs was also unprofessional. I asked her what time the older man would leave for the day, because I wanted to speak to him when I returned back to the hotel, and she simply responded with “why”. She did not tell me what time he left the hotel, so I missed the opportunity to speak to him about my room. Some of the employees at this hotel are “polite” but covertly they have a bad attitude. There are definitely many better quality and more welcoming hotels in Tokyo— perhaps this is why the employees are not high-quality, because the relatively inexpensive nightly rates reflect the quality of employees.

I made two reservations at this hotel. When I went downstairs at 5AM on September 3, 2026 to try to extend my stay, I was told that there were no rooms available. I also asked the old(age 60s) Japanese male if there were any other room options, and he simply continued to tell me “no”. He could have at least stated that there were other options available, but he did not attempt to inform me of this. When I walked away, he mumbled something rude under his breath— likely concerning that I woke up at 5AM when he was sleeping in the backroom. He did not even wait until I left his presence.

He was unprofessional, and he should have given me an explanation regarding the other room types which were available. Why do I say this? I say this because there were many other room types available. My goal was to stay in the same room, and I knew that if I tried to make a reservation directly at the front desk, the rate could be cheaper than on the Booking application.

On September 2, 2026 I spoke went downstairs to reception to change my room, considering that from September 2-3, I had reserved a larger room. When I went downstairs, the older male who was working at 2PM was unprofessional and unhelpful. Also, the young female working downstairs was also unprofessional. I asked her what time the older man would leave for the day, because I wanted to speak to him when I returned back to the hotel, and she simply responded with “why”. She did not tell me what time he left the hotel, so I missed the opportunity to speak to him about my room. Some of the employees at this hotel are “polite” but covertly they have a bad attitude. There are definitely many better quality and more welcoming hotels in Tokyo— perhaps this is why the employees are not high-quality, because the relatively inexpensive nightly rates reflect the quality of employees.

I made two reservations at this hotel. When I went downstairs at 5AM on September 3, 2026 to try to extend my stay, I was told that there were no rooms available. I also asked the old(age 60s) Japanese male if there were any other room options, and he simply continued to tell me “no”. He could have at least stated that there were other options available, but he did not attempt to inform me of this. When I walked away, he mumbled something rude under his breath— likely concerning that I woke up at 5AM when he was sleeping in the backroom. He did not even wait until I left his presence.

What I notice about this hotel is that there does not seem to be a high number of Western tourists, so I do believe that the employees and management team do have a preference for catering to customers who are specifically Asian or Japanese. O

*** Lastly, for the young female(her name starts with the letter F) who works at the front desk of the hotel, she should cover her fingernail that is on her right hand with a bandage or bandaid. She has a ROTTEN fingernail. It is disgusting to look at. Her fingernail is destroyed because she had a very bad rotting on this fingernail. When I looked at it, I almost become sick in my stomach. It looks very unclean, and there are many customers who would not like to see such an unhygienic finger. During my stay, this same female with the rotten fingernail ran from the front desk and blocked the elevator when I was trying to return to my room before my key card was deactivated at 11AM for checkout. Why was she trying to talk to me and waist my time, when I did not ask for anything? She knows that she has a very low level of English speaking, based on previous conversations with her. Before I could return to my room, she told me that it was checkout time, and that I needed to pay for another night immediately. This was unprofessional. Also, when I scheduled to pay for a late checkout, this same girl with the rotten finger continued to call my room to pressure me about checking out, despite the fact that I had spoken to her manager two hours earlier about paying additional for a late checkout. Why was she calling my room, when I had already spoken to my manager and sorted paying the extra checkout fee. This was very unprofessional service, and if I were here supervisor, I would fire her immediately. Then she asked me to pay immediately for my extension, at AM when I would have gotten to my room before checkout if she had not blocked the elevator. She is a racist and poorly trained Japanese girl. She had a personal dislike for me, a

Nothing

算是一間老舊飯店，但維護乾淨整潔

早餐種類不到很多

狭いです。

特にナシ

夜間にモーター音が響いて少々気になりました

特に無い。

特に無い