Hollywood by the Sea

I never got a chance to see this place inside there's one lady that works behind the counter switches my room and I was very upset about it because it's not the first time she done it if the rooms are not available online then don't appetize them I think she does it to get better quality rooms to the upper class but if I pay for something I have every right to stay there

Everything very home feeling

The room did not match the photos shown at the time of booking; it was old and cramped.

The A/C unit was visibly moldy, the front window glass was broken, and the overall condition of the room was very poor. The furniture was heavily worn and damaged, including water-stained and scratched chairs. The refrigerator was dirty inside with moldy vents, and the oven and hood were rusty and unclean. The bathroom was also in poor condition, with a rusted shower rod and a stained, dirty tub. There was also a wall outlet coming out of the wall, which is a safety concern.

Most concerning, the door frame was damaged to the point that it did not feel secure and appeared like it could be opened without a key. This made the room feel unsafe, and we were not comfortable staying there.

Additionally, the listing mentions a pool and free breakfast, which were both misleading. There is no pool at the property itself—only access to pools at other nearby locations—and the “free breakfast” consisted of very minimal options (fruit, bagels, toast, dry cereal, and hard-boiled eggs in a shared container).

Because the first room felt unsafe and unsanitary, we requested a different room. We were initially offered a similar room nearby, which we declined, and then asked if any other options were available. We were moved to a different property (Neptune), but were required to pay an additional $340.

The entire staff has a terrible attitude and are very rude. They act like you’re bothering them no matter what the room is OK but the fact that you have to pay for parking at a room you’re paying to stay at as utter bullshit and they make you pay $100 deposit for paying for parking And $20 a night which is not mentioned on any part of the booking process. They just surprise you with it when you get there and then when you go to check out and ask for your hundred dollar deposit back they say you’ll get it back after they inspect the room but they tell you the hundred dollar deposit is for parking 100% would not recommend staying with them

Better means of communicating with the front desk. Better description about the location. Looks like those with challenging financial issues reside at the hotel by the sea!!! No amenities, i.e. ice machine, coffee, cups, etc.... on the premises.

el personal que atiende no es muy agradable que se diga sobre todo en el desayuno te ve con mala cara, y que el el desayuno es en un lado y la picina en otro y las habitaciones en otro.