Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Excellent breakfast
Cons:
Small rooms
Higher prices than expected

Categories

Cleanliness
8.7
General satisfaction with cleanliness from reviews.
Service
9.2
Guests praised staff for being friendly and helpful, indicating high service quality.
Location
9.2
Location received positive feedback for its convenience and accessibility.
Room Quality
8.2
Some guests found rooms small and with low lighting, affecting overall perception.
Amenities
8.7
Good facilities mentioned, though some guests desired additional options like more vegan food.
Value for Money
8.2
Comments suggest some feel prices are high relative to the room size and amenities.
Food and Beverage
8.7
Breakfast diversity was appreciated, though some suggestions for improvement were offered.
Overall Experience
8.7
Overall guest satisfaction is high, reflected in return visits and recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:07

Property Description

Luxurious Amenities
The Novotel Saigon Centre offers a range of luxurious amenities including an outdoor pool, sauna, and spa treatments, perfect for relaxation and rejuvenation.

Modern Rooms
The contemporary guestrooms are well-equipped with modern conveniences such as a flat-screen TV, personal safe, and minibar. Some room types even feature an espresso machine and iPod dock for added comfort.

Convenient Location
Situated just 2 km from Saigon Train Station, the hotel is a short drive away from popular attractions like Notre-Dame Basilica and the Saigon Opera House, making it an ideal choice for travelers looking to explore the city.

Experience luxury and convenience at Novotel Saigon Centre. Book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Location

Guest Reviews

8.7
Based on 525 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.7
P
Paul • solo_traveller • fr
7
Average
Pros:

Central location in HCM
Fast check-in / check-out

Cons:

Light setup in bedrooms (switches in inconvenient places, cold white light very uncomfortable for eyes on evening time)

Decor a bit tacky.

Breakfast fromage blanc had a taste of blue cheese

2026-08-13 • via Nuitee
D
darren • couple • gb
10
2026-08-13 • via Nuitee
T
Taoming Yang • solo_traveller • cn
8
2026-08-11 • via Nuitee
T
Tuan Vu • solo_traveller • de
7
2026-08-07 • via Nuitee
F
Folland • solo_traveller • gb
8
Pros:

Location and staff

Cons:

Gym needs upgrading - very old equipment

2026-08-03 • via Nuitee
P
Pia • family_with_children • ae
8
2026-07-23 • via Nuitee
P
Pia • family_with_children • ae
8
2026-07-23 • via Nuitee
D
Damian • couple • au
8
The staff made you feel at home - helpful and informative
Pros:

The staff were very helpful and informative

2026-07-22 • via Nuitee
N
Nadim • solo_traveller • lb
10
2026-07-22 • via Nuitee
T
Từ • couple • vn
10
2026-07-21 • via Nuitee
M
Manuela • family_with_children • de
10
2026-07-19 • via Nuitee
V
Vanntha • solo_traveller • kh
8
Clean good location and good food
Pros:

Booking .com

Cons:

Environmental and lounge access

2026-07-16 • via Nuitee
S
Sasis • solo_traveller • th
9
2026-07-12 • via Nuitee
二井林 • solo_traveller • vn
6
普通に高いホテルです。
Pros:

ロケーションが良い

Cons:

コストが高い。1,000ドンdepositが返金されない。

2026-07-11 • via Nuitee
A
Adventure heart • solo_traveller • au
7
Average stay at big chain
Pros:

Great room for a family, big king bed plus extra single sofa bed. Premier lounge access is nice, with snacks all day long.

Cons:

Hotel restaurant food was terrible, first night we ate here at the hotel as our kids were jet-lagged and we just wanted something quick. Second day we went back to cool off in the pool middag, ordered some burgers that were cold and raw in the middle, sent them back to the kitchen took the staff three go's to get us some new ones well done.

2026-07-11 • via Nuitee
I
Ian L • couple • au
9
Nice Hotel. Modern and clean
Pros:

Nice clean and comfortable room. Staff are very good. Room service excellent food and variety. Spa very nice also. Cafe Amon ground floor.

Cons:

It was good in all aspects

2026-07-09 • via Nuitee
R
Ritesh • family_with_children • au
10
Very comfortable and enjoyable stay
Pros:

Location

2026-07-09 • via Nuitee
P
Pit Yin • solo_traveller • id
9
2026-07-09 • via Nuitee
D
deniz • solo_traveller • tr
8
Pros:

It was comfortable, the lounge was having a good view. Staff was helpful

Cons:

Not in the best location

2026-07-08 • via Nuitee
J
jonathanb456 • Business • Punta Cana, La Altagracia Province, Dominican Republic
2
Did not honor my Accor status and management spied on me and my wife with CCTV
Pros:

Hotel did not honour my Accor gold status and spied on me and my wife with CCTV to challenge that I did not complete my stay. My wife checked in on my behalf and provided my passport detail. I called the hotel to inform them ahead of time. There was an issue with deposit payment as hotel required deposit under same credit card as original booking.

Many back and forth emails with hotel management regarding the non awarding of Accor status points. Hotel did an investigation including spying on CCTV during my stay to try to provide evidence that I did not attend my stay which is a big infringement to my private life.

I am a loyal Accor member for many years having stayed more than 50 nights in Accor group hotel in the last 4 months and I find it deplorable to be treated that way by Novotel Saigon Center staff and management.

Accor group is a great hotel management group and my bad experience at Novotel Saigon Center is not aligned with the great experience I always enjoyed in other Accor group hotels over the years.

The role of an hotel should be to provide guest a great experience, not to try to challenge hotel guest saying by spying on private life with CCTV.

Will certainly not be back and I am not recommending this hotel if you want to enjoy your Accor membership status.

2026-07-03 • via Tripadvisor