Bournemouth West Cliff Hotel & Spa

Hotels
8 (4072 reviews)
Durley Chine Road , Bournemouth , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spa facilities
Clean rooms
Good food
Cons:
Room features lacking
Noise issues
Inflexible booking policy

Categories

Cleanliness
8
Rooms were clean and comfortable, but there were some issues with room features in a superior room.
Service
8.5
The staff were friendly and helpful, addressing issues promptly.
Location
8.5
The location is excellent, quiet yet a short walk from the town centre.
Room Quality
7
Some rooms were found to be gloomy, and there were complaints about the bed and lighting.
Amenities
8
Spa facilities were good, but some amenities expected in a superior room were lacking.
Value for Money
7.5
Room features did not meet expectations for the price paid.
Food and Beverage
8.5
Food quality was praised, but some menu items were unavailable.
Overall Experience
8
Many positive aspects, but several issues noted affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:43

Property Description

Luxurious Accommodation
Experience a stay at Bournemouth West Cliff Hotel and spa, offering 83 3-star bedrooms with free WiFi. Enjoy the convenience of being just 10 minutes away from the town centre and Alum Chine beach.

Ultimate Relaxation
Indulge in our leisure facilities featuring a 12-metre heated pool, gym, and an adults-only spa with a range of rejuvenating amenities. From plunge pool to aromatherapy room, find your serenity with us.

Exquisite Dining and Events
Savor a contemporary dining experience at our brasserie restaurant, catering to all guests including children. With extensive conference and banqueting facilities, host your events effortlessly with us.

Book your stay now at Bournemouth West Cliff Hotel for a memorable experience!

Important information:

Please note that the standard rooms cannot accommodate any extra bed.

Extra bed supplements must be paid for at the hotel directly.

Please note that there is an additional fee of GBP 15 to use the spa facilities for one night stay, and £20 per stay for 2 or more nights. Guests who use the spa must be over the age of 18.

Please note, spa area is only accessible via a flight of 15 stairs with no wheel chair access, there is one treatment room which is accessible and leisure pool is fully accessible.

Please be aware a parking charge of GBP 10.00 per night will be applicable. The charge covers 24-hour from the moment of arrival in the car park. Exceeding this allocated time may result in a parking fine.

Dinner inclusive rates include 3 course meal, some dishes have additional supplements.

Please note that this hotel does not accept cash payments.

The restaurant will only be open for breakfast on 24th - 26th December 2025. The kitchen will be closed for dinner on 24th - 26th and 31st December 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8
Based on 4072 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
F
Fiona • solo_traveller • gb
8
Cons:

The breakfast was disappointing

2026-09-19 • via Nuitee
Z
Zoltan • couple • gb
8
Great stay, good value
Pros:

Great location, nice spa and pool

Cons:

Was all ok

2026-09-19 • via Nuitee
C
Csaba • solo_traveller • gb
8
2026-09-19 • via Nuitee
D
David • couple • gb
7
Tired but ok hotel.
Pros:

Friendly staff and close to town centre and beach

Cons:

Not much selection of food during buffet breakfast. Both coffee machines out of order so limited hot drinks available. Drain smell coming from bathroom

2026-09-19 • via Nuitee
L
Lee • solo_traveller • gb
7
It was a nice hotel for a short break close to Bournemouth seafront
Pros:

It’s spa was lovely

Cons:

The breakfast

2026-09-18 • via Nuitee
J
Julie • couple • gb
10
Will always choose this hotel if coming to Bournemouth
Pros:

Lovely stay staff all wonderful

Cons:

Water in cold taps warm:hot

2026-09-18 • via Nuitee
H
Helen • couple • gb
7
Enjoyed our stay and hotel centrally located
Pros:

Very welcoming and great facilities. Room plenty big enough and staff exceptional

Cons:

The room was dusty. Bottom of the table, the chairs and corners in bathroom. Needs more attention to detail. Bed hard but bedding spotless as were the towels. Great shower I

2026-09-18 • via Nuitee
C
cathy. • couple • fr
10
2026-09-18 • via Nuitee
W
Wayne • couple • gb
9
All good
Pros:

Location

Cons:

Carpet in room needs a good clean many stains

2026-09-18 • via Nuitee
S
STACEY-ANNE • solo_traveller • gb
10
Amazing
Pros:

Everything the environment was amazing the staff were polite and helpful especially when I couldn't work out the AC the spa is always a must for us when we go

Cons:

There are a few tiles missing of the pool floor in the spa which I caught my toe on a few times but it's nothing major

2026-09-18 • via Nuitee
D
Deborah • solo_traveller • gb
8
Pros:

Staff very friendly and helpful great location spa was very relaxing

Cons:

I have never been to a hotel that do not replenish teas and coffees in the room. Room was clean but in need of refurbishment

2026-09-17 • via Nuitee
R
Ryan • solo_traveller • mt
6
2026-09-16 • via Nuitee
B
Brian • couple • gb
8
2026-09-16 • via Nuitee
K
Kay • couple • gb
8
Recommended
Pros:

Place was clean and so was our room, especially our bathroom.

Cons:

Will say the bed was lumpy. Couldn’t book an evening meal when we wanted.

2026-09-16 • via Nuitee
K
Karen • solo_traveller • gb
7
Pros:

How we were welcomed into hotel by receptionist

Cons:

Noise
Sleep was awful ( didn't get much sleep )
Due to our next door customers
They were up all night
And slept all day ( surprise surprise)
Put us off returning
Porters were ment to check hotel during night shift
But nothing
It was so bad I had to put tissues into my ears to block out noise from room 71
unacceptable
This was for 2 nights
And as usual they checked out the same day as us
The experience we had put us off returning

2026-09-16 • via Nuitee
S
Sandra • couple • gb
10
Customer service from all staff was excellent. Very friendly and knowledgeable
Pros:

Location was great for the theatre, easy parking, clean and well maintained

Cons:

Nothing at all

2026-09-16 • via Nuitee
M
Marian • solo_traveller • gb
10
Wonderful location, excellent hotel
Pros:

Welcoming, professional and exceptional staff. Clean, good service, excellent restaurant.

Cons:

Nothing

2026-09-16 • via Nuitee
R
Richard • couple • gb
7
we would return as we had a really good time and it suited our needs but would want a better room
Pros:

The breakfast was good and up to the standard expected The staff in the dining room were smiley and welcoming

Cons:

the storage in our first bedroom which unfortunately had to be left due to a leak from ceiling was really poor not even enough coat hangers

2026-09-15 • via Nuitee
A
akinkuowo • couple • gb
5
Maybe too pricey for the service. Not looking to revisit. Thank you.
Pros:

Average please

Cons:

I expected more from a Superior Double room as the name suggests. I expected a double bed but two single beds were merged together. I expected more for the price.

2026-09-15 • via Nuitee
B
Barbey • couple • ch
8
2026-09-15 • via Nuitee