Hilton Garden Inn Albany-SUNY Area

Hotels
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Hilton Garden Inn
8.1 (525 reviews)
1389 Washington Avenue , Albany , US
+1 518-453-1300

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good location (near university)
Friendly/outstanding staff (several named employees)
Breakfast with fresh fruit and coffee
In-room amenities (mini fridge, microwave, coffee)
In-room bath options in some rooms
Cons:
On-site restaurant repeatedly criticized (poor quality, high prices, made a guest sick)
Restaurant understaffed leading to long waits
Instances of rude/unhelpful staff and reception/billing errors (including double charge)
Zero/very low shower water pressure reported in multiple rooms
Occasional TV failures and lack of desired streaming (no Amazon Prime)
No towel racks and hallway cleaning noise early in the morning

Categories

Cleanliness
9
Multiple guests repeatedly praised clean rooms and tidy facilities (including a Japanese comment stating the room was clean); overall cleanliness is a clear strength.
Service
7.8
Mixed: several reviewers called staff outstanding and named helpful employees, but there are notable negatives (rude staff reports, reception mishandling of a faulty TV, double-billing and poor restaurant service/staffing) that lower this score.
Location
9
Location described as perfect for needs and convenient (near the university); location is consistently praised.
Room Quality
7.8
Beds and room size/comfort are frequently highlighted positively (including in-room baths), but recurring issues appear: very low shower water pressure, occasional non-working TVs and missing towel racks.
Amenities
8.5
Rooms include practical amenities (mini-fridge, microwave, coffee); breakfast/fruit/coffee received positive notes. Some guests requested additional streaming options (Amazon Prime) and minor fixture additions (towel racks).
Value for Money
7.3
Perceived value is reduced by complaints about high-priced, poor-quality restaurant food and at least one billing error; general room value is reasonable but these issues hurt overall perception.
Food and Beverage
5.6
Significant negative feedback about the on-site restaurant (undercooked/poorly seasoned food, cold dishes, long waits, made a guest sick, understaffed and expensive). Breakfast offerings had positive mentions, but the restaurant problems dominate this category.
Overall Experience
9.8
Overall experience skews positive: many guests called it excellent or their preferred stay, praising cleanliness, comfort and staff; a minority of strong negatives (restaurant, rude/staffing/billing issues) tempered but did not dominate the general sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location

Directly across from State University of New York at Albany, SUNY, and close to major motorways, our hotel offers easy access to key attractions like the Empire State Convention Center and New York State Capitol.

On-Site Amenities

Indulge in a delicious meal at the Great American Grill Restaurant or opt for the convenience of in-room microwaves and refrigerators. For quick snacks, our 24-hour convenience store has you covered.

Spacious Accommodations

Relax in our comfortable and roomy accommodations after a day of exploring Albany. Our hotel provides the perfect retreat for both leisure and business travelers.

Book your stay at the SUNY Hilton Garden Inn today for a memorable experience in Albany!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

8.1
Based on 525 reviews
Cleanliness: 9
Service: 7.8
Location: 9
Room Quality: 7.8
Amenities: 8.5
Value for Money: 7.3
Food and Beverage: 5.6
Overall Experience: 9.8
J
Janet • extended_group • us
9
2026-10-27 • via Nuitee
R
Renee • couple • us
4
Won't be staying here in the future.
Pros:

The place was clean, the beds comfortable. I liked that there was a mini fridge, microwave and coffee.

Cons:

The restaurant was horrible and the food made my partner sick. The prices for the food were high, the food not cooked well and the restaurant was woefully understaffed with one person seating, servicing the bar and all the tables. The wait as a result was extremely long. The food came out cold, meat undercooked with no seasoning.
Part of why we stayed here was because it had a restaurant on site.

2026-10-19 • via Nuitee
R
Richard • solo_traveller • us
10
Only place I will stay
Pros:

The hotel is super clean and welcoming.

Cons:

None that I can think of.

2026-10-16 • via Nuitee
W
Wendy • couple • us
10
2026-10-14 • via Nuitee
A
Adam • couple • us
7
Good overall
Pros:

Comfortable bed and room

Cons:

Staff had entrance locked at 10pm

2026-10-12 • via Nuitee
J
Joseph • couple • us
8
No complaints. The hotel is very nice.
Pros:

The room was clean and comfortable. We did not take advantage of the breakfast.

2026-10-10 • via Nuitee
N
Nancy • couple • us
1
Very rude
Pros:

Rude

Cons:

Rude staff

2026-10-07 • via Nuitee
P
Peter • couple • us
8
Excellent
Pros:

Very clean and comfortable

Cons:

Nothing

2026-09-19 • via Nuitee
A
Alena • couple • us
9
2026-09-18 • via Nuitee
C
Cari • couple • us
9
2026-09-15 • via Nuitee
E
Evelyne • couple • us
10
2026-09-08 • via Nuitee
J
Judy • couple • us
9
Would come again.
Pros:

Spacious, clean, quiet room

Cons:

Please add Amazon Prime to your streaming services on the room TV. Also, there are no towel racks in the bathroom. You could add small towel racks on either side of the bathroom sink for the hand towels.

2026-09-05 • via Nuitee
J
jennifer • solo_traveller • us
10
It was perfect, and I would stay there again if need be!
Pros:

I was glad that I could take a bath in the room that I booked. I was so tired from driving, it so it was an unexpected bonus!

The fresh fruit and coffee along with the breakfast in the AM was awesome too!!

2026-09-01 • via Nuitee
J
Janet • extended_group • us
7
Nice hotel but if you like any sort of water pressure in your shower, don’t pick this hotel.
Pros:

The location was perfect for our needs. The beds comfortable, facilities clean.

Cons:

There is zero water pressure in the shower! It is difficult to get soap and shampoo off due to water just barely spraying out. And we have stayed here a few times due to perfect location and the shower is the same on any floor or room we have been in

2026-08-27 • via Nuitee
L
Logan • solo_traveller • us
10
2026-08-26 • via Nuitee
Y
Yolanie • solo_traveller • us
8
I absolutely love this hotel its comfortable...however morning cleaning staff needs to be more mindf
Pros:

Breakfast was good. I asked for a late check out and they offered me an hour. I was appreciative for that.

Cons:

Unfortunately because the amount of noise the cleaning staff was making in the hallway i could not enjoy the hour of extra sleep. I also had to ask for the complimentary water for being a hilton member.

2026-08-24 • via Nuitee
M
Maegan • couple • us
10
2026-08-23 • via Nuitee
S
Stephanie • family_with_children • us
9
2026-08-23 • via Nuitee
G
GOKHAN • solo_traveller • tr
8
2026-08-14 • via Nuitee
R
Richard • couple • us
7
Cons:

Reception put us in a room that the tv did not work. They sent someone up to check and that person fiddled with it for five minutes and then left stating she would be back. Twenty minutes later my wife called the front desk. They said that tv has not worked for three days and to come back down to put us in another room. Down we went, received a new room on the same floor we just left. Very incovenient. New room was fine.

2026-08-14 • via Nuitee