Shiv Niwas Palace by HRH Group of Hotels

Hotels
•
HRH Group of Hotels
8.4 (438 reviews)
The Palace Complex, Lake Pichola , Udaipur , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional location and palace setting
Outstanding, attentive staff/service
Excellent food and dining options
Beautiful pool, terraces and lake/views
Strong heritage ambience
Cons:
Outdated rooms and bathrooms; need renovation
Perceived poor value for money / overpriced
Maintenance issues and occasional cleanliness concerns
No elevator — stairs required in parts of the property

Categories

Cleanliness
6.5
Mixed reports: several guests note worn, dirty or neglected areas and some defects; others find public areas acceptable — inconsistent maintenance.
Service
10
Consistently praised: staff described as excellent, caring, attentive and top-notch throughout multiple reviews.
Location
10
Outstanding location repeatedly highlighted: palace setting, lakeside perch and free access to City Palace make this a major draw.
Room Quality
6
Frequently criticized: rooms and especially bathrooms are dated, with reports of obsolete fittings, showers not working and need for renovation.
Amenities
9.6
Strong positives for amenities like the marble pool, terraces and overall palace ambience; some practical drawbacks (no elevator, some worn fixtures).
Value for Money
5.8
Noted as overpriced by multiple guests compared to other palace hotels; perceived value hampered by dated rooms and maintenance issues.
Food and Beverage
9.8
Very well regarded: several guests praise the restaurant, breakfasts and quality of Indian and Western dishes.
Overall Experience
9.5
Generally very positive: guests enjoy the heritage setting, views, pool and warm service, though some negative points (rooms, value) temper the experience for a minority.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:17

Property Description

Luxurious Suites with Traditional Decor
Indulge in elegant suites with traditional décor, featuring modern amenities like air-conditioning, flat-screen TV, and minibar for a comfortable stay.

Relaxation and Recreation
Unwind at the spa and wellness centre, take a dip in the large outdoor swimming pool, or explore the City Palace Museum located just steps away from the palace.

Culinary Delights
Savour Mughlai, local, and Continental cuisine at Paantya restaurant, or enjoy a variety of beverages at Panera. The Pool Deck offers light snacks, while Palki Khana serves a range of European dishes. Book now to experience the royal charm of Shiv Niwas Palace!

Important information:

Please note that supplement charges are applied if guests are staying with the property during the dates mentioned below: Christmas Eve (24th December 2023) - INR 7000/-per adult & INR 3500/- per child aged between 06 to 12. New Year (31st December 2023) - INR 12000.00 per adult & INR 6000/- per child aged 06 to 12.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UDR

Location

Guest Reviews

8.4
Based on 438 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 6
Amenities: 9.6
Value for Money: 5.8
Food and Beverage: 9.8
Overall Experience: 9.5
Y
Yossi • solo_traveller • il
10
A Real Palace, Not Just a Hotel
Pros:

Not just a hotel but three a real palace on Lake Pichola, steeped in centuries of history, highly recommended.

2026-08-28 • via Nuitee
S
Sophie • solo_traveller • fr
10
Pros:

Magnifique

Cons:

Pas d'équipements modernes

2026-08-25 • via Nuitee
P
Prasad • family_with_children • in
10
2026-08-25 • via Nuitee
B
bobo • family_with_children • fr
9
Séjour très reposant, central, calme, belle vue
Pros:

L’emplacement, le lieu patrimonial, la qualité du service, la qualité des repas, les voiturettes qui amènent aux portes du palais

Cons:

Certains points qui ne collent pas avec un hôtel de ce standing : grosse machine d’air conditionné (efficace!) dans la chambre, wifi erratique dans la chambre, peignoirs avec des fibres synthétiques

2026-08-12 • via Nuitee
J
Jaimin Joitaram • solo_traveller • au
10
2026-08-08 • via Nuitee
P
Pelisson • couple • fr
8
Good but overpriced stay
Pros:

The amazing location, the fact that it was James Bond’s hotel in Octopussy, the food (great Indian and Western food).

Cons:

Compared to other Palace hotels in India the value for money is not there especially regarding the room (below standard bathroom and amenities).

2026-08-06 • via Nuitee
A
Aswath • solo_traveller • in
9
Pros:

Location. Experiencing a piece of heritage. Food was great. Staff were well accomodating.

Cons:

Nothing much. You need to climb stairs to get to the room since there is no elevator but that is expected in a heritage property.

2026-08-03 • via Nuitee
A
Alexander • couple • gb
10
Wonderful - stay in a palace
Pros:

The best service
What a swimming pool and location

Cons:

Nil

2026-08-02 • via Nuitee
S
shikha • extended_group • in
9
2026-07-22 • via Nuitee
R
Rajan • family_with_children • in
10
2026-07-18 • via Nuitee
R
Rajesh • couple • in
10
Pros:

It’s a real palace with feeling of. a royal life , being part of Udaipur city palace giving free access to city palace

2026-07-14 • via Nuitee
S
Stefan • solo_traveller • be
10
2026-07-10 • via Nuitee
A
Arienthiran • family_with_children • us
9
Worth the trip
Pros:

Excellent staff and dining

2026-07-03 • via Nuitee
K
K k • couple • in
2
Not pleasant. Not up to the mark of Heritage 5 star
Pros:

Property is run down. It requires refurbishing badly

Cons:

Bathroom fittings are of 1990ies. Shower was not working, even bath tub was still obsolete. Hand towels were not there Infact it’s a rundown hotel. Dining room and reception is good still

2026-06-29 • via Nuitee
R
RYOTARO • couple • jp
9
Pros:

スタッフがフレンドリーで、レストランの料理が驚くぐらい美味しい。

2026-06-25 • via Nuitee
R
Ruchika • extended_group • in
10
Perfect Staycation
Pros:

Superb Vibe ! the hospitality is top notch.
Very well maintained property.
The view is to kill for and the sunsets was just WOW

2026-06-24 • via Nuitee
M
maria rosario • couple • es
10
Pros:

Es impresionante la ubicación es un sueño solo las habitaciones necesitan una renovación están muy cuidadas pero se ven antiguas sobretodo los baños el personal genial

2026-06-11 • via Nuitee
A
Anuj • solo_traveller • in
10
2026-06-08 • via Nuitee
M
Manan • extended_group • in
7
Good relaxing stay
Pros:

Location n ambience

Cons:

Bathroom fittings not properly maintained

2026-05-24 • via Nuitee
D
Dietmar • couple • de
5
Sanierung bitter nötig!!!
Pros:

Sehr gute Lage, direkt beim Palast!

Cons:

Das Hotel war vor 40-50 Jahren sicherlich ein sehr gutes 5 Sterne Anwesen, repräsentativ und grossartig. Leider hat man seitdem absolut NICHTS mehr investiert, so dass wirklich alles völlig veraltet, abgenutzt, dreckig und teilweise sogar defekt ist. Das Personal ist überfordert und weiß daher auch nicht, was ein normaler Standard eines 5 Sterne Hotels sein sollte. Hoffentlich wird irgendwann ein Investor sich dieses von der Substanz und Lage perfekte Anwesen einmal annehmen, alles sanieren und neues geschultes Personal einstellen. Dann kann man hier wirklich das tolle Ambiente genießen.

2026-05-21 • via Nuitee