Hampton Inn & Suites Madison - West

Hotels
•
Hampton Inn
8.5 (337 reviews)
483 Commerce Drive , Madison , US
+1 608-271-0200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location / easy access
Friendly, helpful staff (Katherine highlighted)
Clean rooms and pool
Good/very good breakfast buffet
Nice pool (good for kids)
Comfortable beds
Quiet rooms
Good value / felt like a deal
Cons:
Pool often cold
No in-room microwave
Musty/old smell reported in one review
Elevator problems / one elevator broken and getting stuck
Room issues: TV remote broken, curtains don't fully block light, fridge not cold
Confusing/hidden entrance and parking for some guests
Low water pressure and high shower head
Coffee pot location in bathroom considered unsanitary by one guest

Categories

Cleanliness
8
Generally praised across reviews (rooms and pool described as clean), though one reviewer noted a musty/‘old’ smell in hall and room which lowers the score slightly.
Service
9.2
Multiple mentions of friendly, helpful staff (Katherine singled out, front desk praised); check-in/service described as quick and accommodating.
Location
8.6
Many reviewers called the location good or convenient (easy access from highway, good for west side activities), though a few found the entrance/parking hidden or unclear.
Room Quality
7.8
Mixed feedback: some rooms called amazing and comfortable, but several issues reported (curtains not closing, TV remote broken, fridge not cold, no microwave, water pressure and shower-head height, occasional musty smell, elevator problems affecting access).
Amenities
8
Breakfast and pool are recurring positives (pool good for kids, breakfast praised), but the pool was frequently noted as cold and some rooms lacked microwaves; fridge/coldness issues also mentioned.
Value for Money
8.9
Several reviewers specifically called it good value or a deal given current hotel prices; overall perceived as favorable value for the stay.
Food and Beverage
8.8
Breakfast buffet described as delicious/very good in multiple reviews; minor negative note about coffee pot placement in bathroom being unsanitary for one reviewer.
Overall Experience
8.7
Overall impressions are positive—relaxing, pleasant, would return—tempered by recurring issues (cold pool, occasional musty odor, elevator/room maintenance items).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located near popular Madison attractions, Hampton Inn and Suites Madison-West offers easy access to key sites like Camp Randall Stadium and the State Capitol Building.

Comfortable Accommodation
Guests can unwind in spacious guestrooms and suites featuring signature Cloud Nine beds for a restful night's sleep.

On-Site Amenities
Enjoy on-site facilities such as a convenience store, fitness centre, and free wireless internet access during your stay at Hampton Inn and Suites Madison-West.

Book your stay now and experience the perfect blend of convenience and comfort at Hampton Inn and Suites Madison-West!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note a fee will be charged for smoking in the unit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Guest Reviews

8.5
Based on 337 reviews
Cleanliness: 8
Service: 9.2
Location: 8.6
Room Quality: 7.8
Amenities: 8
Value for Money: 8.9
Food and Beverage: 8.8
Overall Experience: 8.7
A
Ann • couple • us
10
Pros:

The location and how accommodating they were with my work schedule.

Cons:

It was great

2026-10-27 • via Nuitee
P
Patrick • couple • us
8
2026-10-21 • via Nuitee
K
Kathryn • extended_group • us
9
Pros:

Pool was great for kids. Good location. Nice staff.

Cons:

Pool and little cold.

2026-10-20 • via Nuitee
S
Stephanie • couple • us
10
2026-10-11 • via Nuitee
M
Mattson • solo_traveller • us
10
Relaxing stay in comfortable location.
Pros:

Easy access from the highway. Attractive decor. Clean, comfortable, and nice lounge area. Delicious breakfast buffet.

Cons:

Nothing. This was actually one of the nicest hotels I’ve stayed at recently.

2026-10-11 • via Nuitee
K
Kaitlyn • couple • us
7
2026-09-07 • via Nuitee
K
Kovalchuk • family_with_children • us
7
2026-09-07 • via Nuitee
P
Patricia • solo_traveller • es
8
2026-09-04 • via Nuitee
G
George • solo_traveller • us
9
2026-08-10 • via Nuitee
H
Hiroyuki • solo_traveller • jp
9
2026-08-06 • via Nuitee
D
Deirdre • family_with_children • ca
4
It was just ok but I could smell the “old” smell in the hall and in the room.
Pros:

It was in a ok location!

Cons:

It smelled musty!

2026-07-24 • via Nuitee
V
Vaden • solo_traveller • us
6
2026-07-23 • via Nuitee
T
Tricia • couple • us
9
2026-07-12 • via Nuitee
E
Eric • solo_traveller • us
8
2026-07-10 • via Nuitee
C
Charlene • solo_traveller • us
10
Pros:

Clean

Cons:

It was great

2026-07-09 • via Nuitee
L
Lucas • solo_traveller • us
10
Good value, would return
Pros:

The location was good, considering we had a lot to do on the west side. The hotel and room were clean, and considering how expensive hotels have become, this felt like a deal

Cons:

No issues

2026-06-28 • via Nuitee
P
Paige • family_with_children • us
8
2026-06-27 • via Nuitee
J
Jennifer • solo_traveller • us
9
Pros:

Katherine, at the front desk was amazing. The bed was comfy, breakfast was good, wasn't loud

Cons:

The remote for the TV didn't work. The curtains on the windows don't close all the way...yes there is a pull shade, but it doesn't make the room dark enough. The coffee pot being in the bathroom is unsanitary to me

2026-06-24 • via Nuitee
R
Rachel • extended_group • us
10
2026-06-21 • via Nuitee
M
Magdalena • family_with_children • us
10
Couldn’t have picked a better place!
Pros:

Breakfast, pool, cleanliness, service, friendly staff

Cons:

The fridge in room could have been colder, felt like it wasn’t on.

2026-06-21 • via Nuitee