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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Higher level toilet
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Shuttle service (free)
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Airport shuttle (free)
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location and Shuttle Service
Located near East Towne Mall and offering free 24-hour shuttle service, Holiday Inn Madison at the American Center ensures easy access to the airport and nearby attractions within a 5-mile radius.
Relaxing Amenities
Unwind in the indoor swimming pool, stay active in the fitness center, and dine at Geier's Grill or Chief's lounge. The hotel also provides a business center for work convenience.
Comfortable Guestrooms
Enjoy modern amenities like free Wi-Fi, flat-screen TVs, and in-room coffee makers. Relax with MP3 compatible radios after a productive day exploring Madison.
Ready to experience convenience and comfort at Holiday Inn Madison? Book your stay now!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.
Any adult beyond the 2 adults per room rate are charged USD 10 per person per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Comfortable, clean, restaurant onsite, great rate via Booking.com, close to airport
The shuttle service was not reliable. I followed the hotel’s instructions to reserve shuttle service no later than 24hrs in advance of need. While my transport from airport to hotel was satisfactory, handled by taxi (paid for by the hotel), my return transportation to airport that I reserved for 5:30 the following morning was not planned for because the shuttle driver was not scheduled to begin work until 6am. So the desk agent, Malakai, arranged an Uber to drive me at the last minute. I was appreciative of his effort but disappointed in the lack of awareness and planning of shuttle service.
Friendly greeting from front desk upon arrival.
Comfortable bed.
TV channel changer not working upon late arrival.
Clerk notified technician and immediately corrected.
Breakfast only until 9:00 AM is inconvenient for vacationers. I prepaid for breakfast and was unable to use breakfast vouchers.
Restaurant had limited menu
Hallway rugs on third floor were wrinkling and wet. Floor air dryer was operating my entire stay. Spouse spoke to front desk clerk. He denied problem. Wrinkling rugs should be addressed. This could be a future tripping hazard.
Shower soap dispenser broken. I did not address staff. Used pump soap from sink.
Location from Madison much further than expected.
It was clean.
Cleaning lady needs to knock louder before opening the door, but was very apologetic and friendly.
When we got to the hotel - had booked two queen sized beds .. got one king size .. had to go down to the front desk to stand in line again so they could get us a room with two beds. never received our "free breakfast" coupons upon checking in, which was included in the price upon booking- until we went to the front desk again to get the coupons- therefore went/had to go out for breakfast /// . went to use the "hot tub" - was cold water - tried to turn on the hot tub - which did not work -- had stuff floating to the top .. alerted the front desk - a maintenance man had "looked " at it and stated it should be working .. not.... apparently low staffed -- needed new /fresh towels - went down to the front desk again and got fresh towels. Very dissatisfied with the overall hotel ... the only good thing was the bartender was super nice....
I was very disappointed about the check-in process. I had called a few days earlier and asked about an early check-in and they seemed very optimistic and just shared that I should call on my way about an hour out and I most likely could check in early when I arrived at about 245 I was told that they would not accept any check-in until 4 PM and probably 90% of the people at the hotel. We’re going to a concert at Camp Randall Stadium so there are many people in the lobby. I spoke to a manager and asked if I could get on a preferred list for an early check-in before 4 PM and she was adamant. She could not promise something and I integrated I was asking her to promise something I was asking if she could put me on a list for preferred check-in and basically she was arguing with me and just said they will not do any early check-in till 4 PM at which point I asked her how many rooms they had and I believe she said 138 so which in which it was fully booked so at 4 o’clock, they were going to allow people to check in which is absolutely ridiculous. I have never in my travels experience. Anything like that people were standing around in the lobby waiting to check in it was ridiculous and then the bar did not even open up till 430. It would’ve been smart to have the bar opened for us to at least sit and have a drink versus waiting in the lobby. It was very disappointing, and the manager was not very helpful had no empathy and basically just said no one will check in until 4 PM
Clean
Showed pool side rooms on-line but there is none, and breakfast was not include
Holes in the carpets, wrinkles in the carpets. Badly maintained. Only one elevator working.
Room cleanliness
-Corridors carpet has odor and lifting in areas.
-Elevator stopped working
- iron didn't work
Staff are courteous and friendly!
Rooms was not fully done when checked in. Waited for staff to get done cleaning. No microwave... to inconvenient to go and use the only one at the end of the hallway!
Very easy to find comfortable and quiet room
Breakfast not included in price
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