Holiday Inn Madison at The American Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (422 reviews)
5109 West Terrace Drive , Madison , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Dated rooms
High prices

Categories

Cleanliness
8.46
Multiple mentions of dirty or dated rooms, particularly bathrooms.
Service
9.93
Staff described as friendly, professional, and ready to help.
Location
9.47
Convenient for airport access but not close to other amenities.
Room Quality
7.92
Mentioned as dated with various issues like bad plumbing.
Amenities
8.95
Nice pool area but mixed reviews on food options.
Value for Money
7.91
Complaints about high prices versus room quality.
Food and Beverage
9.96
High praise for breakfast quality.
Overall Experience
9.43
Mixed experiences but overall satisfactory despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:52

Property Description

Convenient Location and Shuttle Service

Located near East Towne Mall and offering free 24-hour shuttle service, Holiday Inn Madison at the American Center ensures easy access to the airport and nearby attractions within a 5-mile radius.

Relaxing Amenities

Unwind in the indoor swimming pool, stay active in the fitness center, and dine at Geier's Grill or Chief's lounge. The hotel also provides a business center for work convenience.

Comfortable Guestrooms

Enjoy modern amenities like free Wi-Fi, flat-screen TVs, and in-room coffee makers. Relax with MP3 compatible radios after a productive day exploring Madison.

Ready to experience convenience and comfort at Holiday Inn Madison? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Any adult beyond the 2 adults per room rate are charged USD 10 per person per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 422 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 9.96
Overall Experience: 9.43
A
Anouvong • solo_traveller • us
9
Good quiet and relaxing. Wish the breakfast was complimentary
Pros:

Comfortable

Cons:

Carpets old

2026-05-21 • via Nuitee
A
Ashley • extended_group • us
10
2026-05-19 • via Nuitee
J
Jessica • family_with_children • us
10
Nice place
Pros:

Comfy beds, friendly staff

Cons:

Trash outside of building.

2026-05-16 • via Nuitee
L
Les • solo_traveller • us
9
2026-05-13 • via Nuitee
R
Robyn • couple • us
10
2026-05-12 • via Nuitee
M
Mau • family_with_children • us
9
Great
Pros:

Was great

Cons:

Wish breakfast was free

2026-05-11 • via Nuitee
K
Kilbourn • couple • us
8
2026-05-11 • via Nuitee
S
Steve • solo_traveller • us
10
Pros:

. Great room. Very clean. Very comfy bed. Staff were fantastic. Easy parking.

Cons:

Faucet in bathroom is very loose. Had to go down to get coffee and both pots were empty. Thankfully the staff had coffee ready when I mentioned it

2026-05-10 • via Nuitee
L
Luis • couple • us
9
Increíble
Pros:

La cama

Cons:

Todo bien

2026-05-07 • via Nuitee
K
Katie • solo_traveller • us
10
2026-05-02 • via Nuitee
D
Debra • solo_traveller • us
1
Dirty accommodations not worth the money
Pros:

The one employee who checked me out and the free cup of coffee at the desk downstairs.

Cons:

My stay was very unsatisfactory. The room was dirty. The bathroom wall was cracked and mildewy around the shower, the water from the shower leaked all over the bathroom floor. The carpet was dirty and the bedskirt had disgusting dirt and mud caked up all over it. Housekeeping never came so I didn't have fresh towels/washcloths and was only able to have one cup of keurig coffee because the coffee wasn't restocked. Overall, the room was dirty and unkept and not worth the money I had to pay.

2026-04-21 • via Nuitee
H
Howard • couple • us
10
Pros:

Everything

2026-04-15 • via Nuitee
J
Jennifer • family_with_children • us
6
It was decent but not what I expect for a Holiday Inn.
Pros:

I liked that it had free breakfast buffet. The beds were comfortable.

Cons:

It was very run down the pool area was soaked it was like the drains weren't working. The hot tub looked dirty as in the water was cloudy.

2026-04-13 • via Nuitee
D
Dhaliwal • family_with_children • ca
9
Pros:

Great

Cons:

Staff

2026-04-04 • via Nuitee
L
Loure • family_with_children • us
10
Pros:

Great hotel

2026-03-31 • via Nuitee
J
Jenna • extended_group • us
3
2026-03-29 • via Nuitee
D
Dennis • couple • us
8
Over all was a enjoyable stay
Pros:

Breakfast was good. No chocolate milk though

Cons:

Elevators were slow and one was out of commission.

2026-03-27 • via Nuitee
A
ann • couple • us
5
Cons:

Whirlpool/hot tub was nasty. Had stuff that was settled on the bottom when nobody was in it. Looked like it wasn’t cleaned for awhile

2026-03-17 • via Nuitee
M
Melinda • couple • us
1
Pros:

It was nice

Cons:

The pool was closed

2026-03-16 • via Nuitee
J
Jason • couple • us
10
2026-03-15 • via Nuitee