Holiday Inn Madison at The American Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (329 reviews)
5109 West Terrace Drive , Madison , US
+1 608-249-4220

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean, comfortable beds/rooms (several mentions)
Friendly/helpful staff in many instances
Good breakfast when provided
Convenient/close to airport
Competitive rates / good value
Cons:
Inconsistent or unhelpful front desk and shuttle service
Cleanliness issues for some rooms: mold, musty/damp smells, bathroom not clean
Facility maintenance problems: broken elevator, hot tub/spa closed, buckling carpet/trip hazards
Missed housekeeping and missing breakfast vouchers
Some rooms/outdated bathrooms need updating

Categories

Cleanliness
6
Mixed reports: several guests praised very clean rooms, but multiple mentions of not very clean bathrooms, mold in air ducts, musty smells, damp carpets and buckling carpet/trip hazards lowered this score.
Service
6.8
Mixed service: staff were often described as friendly/helpful, but there are repeated complaints about unhelpful front desk, cancelled reservations, missed housekeeping and failures with promised shuttle/taxi assistance.
Location
8.6
Generally positive: several guests noted convenience and proximity to the airport and local needs, though a few found the location less ideal.
Room Quality
7
Rooms often described as comfortable and spacious with good beds, but issues reported with outdated bathrooms, buckling carpets, damp/musty floors and shower/drain problems.
Amenities
6.2
Several amenity shortcomings: praise for breakfast when available but repeated problems with shuttle reliability, spa closure, broken elevator, hot tub not working and other facility maintenance issues.
Value for Money
8.8
Generally seen as good value: guests noted competitive rates (Booking.com) and satisfaction with price, though some expected breakfast to be included or vouchers to be provided.
Food and Beverage
9
Breakfast received multiple positive mentions (well done, excellent) though a few guests reported missing vouchers or inconsistent provision.
Overall Experience
8.4
Mixed overall: many guests had comfortable, solid stays and praised staff/space, while others reported serious service and cleanliness issues; overall impression trends positive-to-mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Shuttle Service

Located near East Towne Mall and offering free 24-hour shuttle service, Holiday Inn Madison at the American Center ensures easy access to the airport and nearby attractions within a 5-mile radius.

Relaxing Amenities

Unwind in the indoor swimming pool, stay active in the fitness center, and dine at Geier's Grill or Chief's lounge. The hotel also provides a business center for work convenience.

Comfortable Guestrooms

Enjoy modern amenities like free Wi-Fi, flat-screen TVs, and in-room coffee makers. Relax with MP3 compatible radios after a productive day exploring Madison.

Ready to experience convenience and comfort at Holiday Inn Madison? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Any adult beyond the 2 adults per room rate are charged USD 10 per person per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Guest Reviews

7.6
Based on 329 reviews
Cleanliness: 6
Service: 6.8
Location: 8.6
Room Quality: 7
Amenities: 6.2
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.4
L
Lisa • solo_traveller • au
7
2026-10-28 • via Nuitee
D
Donald • family_with_children • us
7
2026-10-26 • via Nuitee
V
Vickie • family_with_children • us
9
Clean room, comfortable bed.
Pros:

Very clean rooms with comfortable beds.

Cons:

We thought that the breakfast could have been included in the price of room .

2026-10-24 • via Nuitee
M
Mark • couple • us
9
Comfortable
Pros:

It was an enjoyable stay

Cons:

It was all fune

2026-10-23 • via Nuitee
D
Delbert • family_with_children • us
1
Pros:

They cancelled my reservation because I booked with third party

Cons:

They should moved my reservation

2026-10-20 • via Nuitee
M
Michelle • family_with_children • us
5
Pros:

Elevator was broke, hotel was booked so we had to carry everything up 5 flights of stairs.

2026-10-19 • via Nuitee
M
Michele • extended_group • us
5
It was ok
Pros:

The staff was friendly and helpful.

Cons:

The hotel needs updating, carpets buckling causing a tripping hazard and location was not great.

2026-10-18 • via Nuitee
R
Ramiro • couple • us
10
Pros:

The staff was very freindly.

2026-10-18 • via Nuitee
K
Kristina • family_with_children • us
10
Relaxing
2026-10-14 • via Nuitee
B
Birmingham • couple • us
10
Overall just a wonderful experience
Pros:

Very beautiful big spaces nice view

Cons:

Not very clean bathroom

2026-10-12 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-10-12 • via Nuitee
D
Dick • solo_traveller • us
6
It is a Holiday Inn--a clean, comfortable room, no surprises.
Pros:

It is a Holiday Inn--a clean, comfortable room, no surprises.

Cons:

Five night stay, housekeeping service by request. Requested it, never got it.

2026-10-11 • via Nuitee
M
MaryJo • family_with_children • us
10
Pros:

Breakfast and staff

Cons:

N/a

2026-10-08 • via Nuitee
Y
Yannick • solo_traveller • ca
6
Déçu
Pros:

Chambre était bien

Cons:

L’arrivée! Nous étions un peu d’avance , la fille nous disais qu’aucune chambre était disponible! C’était impossible. Aucune transparence

2026-10-07 • via Nuitee
S
Sarah • solo_traveller • us
10
Pros:

Comfortable spacious room. The hotel was full but it was very quiet.

Cons:

There was not a black out curtain, just a sheer curtain in an east facing room. This didn’t bother me but if I had been traveling with my spouse it would have been a problem.

2026-09-18 • via Nuitee
L
Lynn • couple • us
1
Awful by Holiday Inn standards
Pros:

Location

Cons:

The room air ducts/air conditioner was full of mold. Beds were uncomfortable a made poorly. Fans blowing in hallways where carpet was ruffled from moisture - trip hazard!! Drain in shower was open/undone! Front desk staff was not helpful. I expect a refund!!

2026-09-14 • via Nuitee
O
olvera • family_with_children • us
7
Not to bad
Pros:

For the most part everything was good

Cons:

The hot tube in the pool area did not work while we were staying there.

2026-09-10 • via Nuitee
M
Moulton • couple • us
10
Pros:

Quiet. Breakfast was excellent!

Cons:

Disappointed to learn the spa was closed.

2026-09-09 • via Nuitee
P
Pang • couple • us
10
Should update to modern look. Bathroom door was rundown
Pros:

Bed was comfortable

Cons:

Complimentary breakfast was not provided

2026-08-31 • via Nuitee
S
Susan • couple • us
2
Don’t believe anything they tell you.
Pros:

Breakfast was well done with friendly, helpful staff.

Cons:

Front desk was beyond unhelpful and did not treat us with any decency.
They did not provide shuttle they promised, then did not call taxi for us they said they would. Stuck outside airport with wheelchair and 5 large luggage with no help from hotel getting there and none when we got there. They truly do not care.

2026-08-31 • via Nuitee