Holiday Inn Express - Times Square by IHG

Hotels
•
Holiday Inn Express
7.1 (3091 reviews)
343 West 39th Street , New York , us
+1 212-239-1222

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Slow elevators

Categories

Cleanliness
6.81
Mixed sentiments were expressed regarding cleanliness, with some reviews highlighting it as good, while others mentioned issues.
Service
8.28
The staff were generally described as friendly and helpful, indicating a strong service quality.
Location
8.32
Multiple reviews confirmed that the location was excellent, frequently noted as a major pro.
Room Quality
6.27
Several reviews pointed out that the rooms are small and dated, with calls for refurbishment.
Amenities
6.8
Amenities like the breakfast and elevators were critiqued, suggesting improvement is needed.
Value for Money
7.26
Some guests expressed disappointment regarding charges and perceived value for what was offered.
Food and Beverage
6.31
The free breakfast received negative feedback, indicating needs for better quality.
Overall Experience
6.78
Mixed sentiments regarding the overall experience, balancing positive service and location against room and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:42

Property Description

Prime Location near Times Square and Broadway
Experience the heart of Manhattan with a quick 10-minute walk to Times Square and Broadway from Holiday Inn Express Times Square.

Modern Amenities and Comfortable Rooms
Relax in contemporary rooms equipped with a 32-inch flat-screen TV, iPod docking station, and free in-room Wi-Fi. Start your day right with a breakfast buffet and stay productive with a work desk and coffee maker in-room.

Convenience and Services
Enjoy the convenience of a business center, valet parking, and concierge services during your stay. Explore nearby attractions like the Javits Convention Center, Madison Square Garden, and Macy's just minutes away.

Book now for an unforgettable stay in the bustling city of New York!

Important information:

Please note, the credit card will be pre-authorized for USD 50 upon check in for incidentals.

Please note: Parking does not include in-and-out privileges.

The resort fee includes: Premium WiFi, 10% off In-room dining order, 20% off Dry cleaning and two bottles of water upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.1
Based on 3091 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 6.78
S
SsuHeng • solo_traveller • tw
10
2026-07-25 • via Nuitee
T
TIM • family_with_children • us
3
Great location. But wouldn't stay again
Cons:

Room.was poor cleanliness staff was non existent . Was told.tbeu cant hold luggage at end of stay while we finish sight seeing when there was luggage with hold tags all over the lobby

2026-07-25 • via Nuitee
S
Salaheddine • solo_traveller • ca
5
2026-07-24 • via Nuitee
Y
Yitbarek • family_with_children • us
9
Pros:

Breakfast is great the location as well

Cons:

The second day it wasn't enough towels

2026-07-24 • via Nuitee
L
lupe • couple • us
10
New York
Pros:

The property was clean and convent. Everything near by and within walking distance. The staff was awesome friendly and welcoming. Shout out to Dillion at the front desk for being so kind and helpful. The other staff members were very kind and helpful as well. I definitely will say here again.

2026-07-24 • via Nuitee
N
Nancy • family_with_children • pa
9
Confortabke
Pros:

El desayuno con menú completo, muy bien.

Cons:

Que las llaves de las habitaciones se desactivan rápido

2026-07-23 • via Nuitee
R
robin • extended_group • us
9
Very nice, would book again.
Pros:

Location was convenient. Breakfast was good. Rooms were clean. They were attentive on requests of needs.

Cons:

Cost first night, although it was the World Cup Final for soccer that day. Otherwise no complaints.

2026-07-23 • via Nuitee
B
Bernard • family_with_children • us
9
Great location
Pros:

The breakfast was included which was great for the family.

Cons:

The elevator was older and took longer to get service.

2026-07-23 • via Nuitee
D
Deborah Miryan • couple • br
10
Boa
Pros:

O quarto estava limpo, o café da manhã deixa um pouco a desejar, a localização é excelente!

Cons:

Café da manhã

2026-07-22 • via Nuitee
K
Katherine • couple • us
6
It was fine
Pros:

I like f size of the room. The bed was comfortable. Ind the nice toiletries it offered.

Cons:

The place has no parking even though it said it did on the amenities. That is falls advertisement.

2026-07-21 • via Nuitee
S
Sonia • extended_group • us
7
2026-07-21 • via Nuitee
I
Israel • couple • gb
6
I really enjoy my holiday and stay in holiday inn time square
Pros:

Location was ok but breakfast no good all

Cons:

Lift to busy 36 floor only 2lift sometimes only 1 work proper

2026-07-20 • via Nuitee
B
Barış • family_with_children • tr
2
2026-07-20 • via Nuitee
M
MUHAMMAHD AYUB • couple • pk
10
Hotel was very nice with excellent services
Pros:

Nice Hotel

Cons:

Location

2026-07-20 • via Nuitee
C
Carlos M. • family_with_children • ar
9
Volvería
Pros:

Ubicación camas cómodas ahí y papas fritas gratis en recepción personal muy amable

Cons:

El desayuno un espacio pequeño

2026-07-20 • via Nuitee
T
Then • extended_group • do
8
Un lugar conveniente si quieres sentir la energía de New York
Pros:

Excelente ubicación, rapidez en el check in y check out. El personal es muy amable

Cons:

Los elevadores tardan mucho, en horas de flujos. También hubo avería en un elevador.

2026-07-20 • via Nuitee
H
Henok • solo_traveller • us
9
Pros:

Elevator waiting time is longer

2026-07-19 • via Nuitee
V
Virginia • extended_group • us
4
cost way too much for what i got
Pros:

breakfast was decent, hotel staff was friendly

Cons:

size of room small, elevator took too long, cost way too much for parking

2026-07-19 • via Nuitee
T
Tavon • solo_traveller • us
9
2026-07-19 • via Nuitee
T
Te-Hao • solo_traveller • us
9
2026-07-19 • via Nuitee