Holiday Inn Express - Times Square by IHG

Hotels
•
Holiday Inn Express
7.1 (2980 reviews)
343 West 39th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Slow elevators

Categories

Cleanliness
6.81
Mixed sentiments were expressed regarding cleanliness, with some reviews highlighting it as good, while others mentioned issues.
Service
8.28
The staff were generally described as friendly and helpful, indicating a strong service quality.
Location
8.32
Multiple reviews confirmed that the location was excellent, frequently noted as a major pro.
Room Quality
6.27
Several reviews pointed out that the rooms are small and dated, with calls for refurbishment.
Amenities
6.8
Amenities like the breakfast and elevators were critiqued, suggesting improvement is needed.
Value for Money
7.26
Some guests expressed disappointment regarding charges and perceived value for what was offered.
Food and Beverage
6.31
The free breakfast received negative feedback, indicating needs for better quality.
Overall Experience
6.78
Mixed sentiments regarding the overall experience, balancing positive service and location against room and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:42

Property Description

Prime Location near Times Square and Broadway
Experience the heart of Manhattan with a quick 10-minute walk to Times Square and Broadway from Holiday Inn Express Times Square.

Modern Amenities and Comfortable Rooms
Relax in contemporary rooms equipped with a 32-inch flat-screen TV, iPod docking station, and free in-room Wi-Fi. Start your day right with a breakfast buffet and stay productive with a work desk and coffee maker in-room.

Convenience and Services
Enjoy the convenience of a business center, valet parking, and concierge services during your stay. Explore nearby attractions like the Javits Convention Center, Madison Square Garden, and Macy's just minutes away.

Book now for an unforgettable stay in the bustling city of New York!

Important information:

Please note, the credit card will be pre-authorized for USD 50 upon check in for incidentals.

Please note: Parking does not include in-and-out privileges.

The resort fee includes: Premium WiFi, 10% off In-room dining order, 20% off Dry cleaning and two bottles of water upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.1
Based on 2980 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 6.78
J
Jerome • couple • ca
7
All good served the purpose
Pros:

Ideal location and the access to the city and theatre

Cons:

Access to room sooner

2026-05-30 • via Nuitee
F
Fabiana • couple • us
7
Okay place.
Pros:

Location. Not close to subway, though.

Cons:

Elevator, pretty busy!! Very tight spaces, a bit messy for how crowded it was.

2026-05-30 • via Nuitee
J
Jesus • couple • us
8
Great staff! Helpful, nice and courteous.
Pros:

staff was extremely nice and helpful. Breakfast was very good. Our room was better than expected and very clean at check in. Service was great every time we needed or requesting something.

Cons:

How helpful and nice the staff was. Front desk ( I forgot her name) was amazing! she was very helpful and took care of our needs. And we we a group of 9.

2026-05-30 • via Nuitee
C
Chloe • couple • gb
7
Excellent location, comfy beds and good value for money
Pros:

Great location, beds were very comfy and the staff were lovely

Cons:

There was quite a wait for the elevator at times and I think they were changing mattresses over so there were days where the lobby was filled with new mattresses and outside had old ones stacked up. They were using one of the two elevators to take the new mattresses up which left only one elevator for guests to use

2026-05-30 • via Nuitee
K
Kevin • solo_traveller • us
4
Pros:

The breakfast..was fresh.

Cons:

The elevator took forever..then gets crowded..People push you to get in..there is no room in the lobby..People were rude...staff (front desk) needs to be more friendly and welcoming.

2026-05-29 • via Nuitee
L
luis miguel • solo_traveller • es
9
Cons:

Estaría bien una nevera

2026-05-29 • via Nuitee
M
Maria Catalina • solo_traveller • ar
4
Cons:

El alojamiento no cumplia con las fotos. Me quede varias veces en holiday inn y claramente las fotos son de otro holiday inn. No cumple con las amerities que dice la descripción. La habitacion es muy vieja, la alfombra manchada y la ducha también y no tiene presión

2026-05-27 • via Nuitee
V
Victor • extended_group • dk
10
2026-05-26 • via Nuitee
L
Lerman • solo_traveller • us
8
Basically good hotel
Pros:

The room was very quiet despite the construction and noise of the neighborhood. It was not a very long walk to the Port authority station for the subway or the bus., also appreciated the great air conditioning that I could control in my room.

Cons:

I found the bed to be kind of lumpy and uncomfortable.. there were only two small elevators for 36 floors of guests. That could be a problem around certain times of the day.. also there was not a fridge or microwave in the room like many other hotels have.

2026-05-26 • via Nuitee
K
keshav • solo_traveller • in
7
2026-05-26 • via Nuitee
M
Mikaka • solo_traveller • us
10
2026-05-26 • via Nuitee
A
Abbie • couple • gb
7
If you care about being near Times Square, this will be a good option but if you don’t care then this might not be the p
Pros:

Great location and most staff were very accommodating and friendly. Breakfast options were good and free water/cookies were appreciated.

Cons:

Asking for a $250 deposit upon arrival when it was not made clear before hand. The use of disposable plates and cutlery is awful as it’s bad for the environment & not the nicest. Only two lifts which become very busy and staff end up disabling 1 lift so they can do their maintenance work or move things quickly whilst it takes forever to get to and from your hotel room. The breakfast area is very tiny and if you arrive any later than 7am, expect to take your food elsewhere or even to your room because there will be no space to eat. The AC can also be extremely loud and will come on randomly at 3am and you’ll think there is a train in your room with how loud it is!!! This was also very expensive with this costing nearly £1000 for a 5 night stay so I feel like you are paying for the convenience of staying near times square & a breakfast every morning rather than a nice hotel stay so keep that in mind.

2026-05-25 • via Nuitee
V
Viviana • extended_group • co
7
Pros:

La habitación estaba limpia

Cons:

No hay variedad en el desayuno y un poco costosa para el precio

2026-05-25 • via Nuitee
H
Honeylet • family_with_children • au
7
This hotel was a little home away from home.
Pros:

The front desk officers are very helpful all the time; inquiries are always answered on point. The housekeeping and the people from breakfast are very warm and accommodating.

Cons:

Hopefully the management would do renovation part by part of the building or
make some upgrades in the lobby/ rooms.

2026-05-23 • via Nuitee
J
Jason • solo_traveller • us
9
Would stay again if rates were lowered a pinch
Pros:

Clean

Cons:

Nothing

2026-05-23 • via Nuitee
T
Thaís • solo_traveller • br
6
Não vale a economia
Pros:

Quarto espaçoso para NY

Cons:

Utensílios de plástico (pratos e talheres) no café da manhã. Apenas 2 elevadores com capacidade para 6 pessoas para 36 andares. Um dia ficamos 30 min esperando o elevador. O carpete do quarto estava grudando e sujo. Um dia acabou o sabonete e fiquei mais de 1h esperando a reposição

2026-05-23 • via Nuitee
J
Johanie • solo_traveller • ca
8
Pros:

Personnelle
Dejeuner

Cons:

Il n'y avais pas frigo dans les chambre ses moin pratique

2026-05-22 • via Nuitee
C
Claudia • couple • us
9
Perfect for one night, staff was great!
Pros:

Staff was competent and informative as they experienced technical difficulties. Lobby was clean and was able to work as needed while waiting for the checkin time. Late checkout was available and given with no hesitation.

2026-05-22 • via Nuitee
M
Maria agustina • solo_traveller • ar
10
2026-05-22 • via Nuitee
V
Valentina • couple • ar
10
2026-05-22 • via Nuitee