Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (784 reviews)
440 West Martin Luther King Boulevard , Chattanooga , us
+1 423-664-4321

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Odors in rooms
Parking fees

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness positively, but issues like stale odors and maintenance problems were noted.
Service
8.95
Multiple reviews highlight the friendliness and helpfulness of the staff.
Location
8.45
The location was convenient and close to downtown, enhancing the overall experience.
Room Quality
7.45
Rooms were comfortable but some had issues like odors and noise from outside.
Amenities
7.95
Good amenities like breakfast and a pool were highlighted, though some issues with parking fees were noted.
Value for Money
7.95
General value perceived as decent, but concerns about additional costs like parking may affect perception.
Food and Beverage
8.95
Breakfast received consistently positive remarks, contributing positively to the overall experience.
Overall Experience
8.45
Guests generally enjoyed their stay, with recurring mentions of comfort and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Convenient Location
Located downtown near major attractions like the University of Tennessee and the Tennessee Aquarium, Holiday Inn Express Hotel & Suites Chattanooga Downtown offers easy access to the city's best spots.

Modern Amenities
Enjoy a hot breakfast daily and stay connected with complimentary Wi-Fi during your stay. Take a dip in the indoor pool, work out in the fitness center, or utilize the 24-hour business center and laundry facilities.

Comfortable Rooms
Relax in guest rooms equipped with 32-inch flat-screen TVs, coffee makers, microwaves, and mini-refrigerators. Whether you're here for business or leisure, find everything you need for a comfortable stay at our hotel.

Book your stay at Holiday Inn Express Hotel & Suites Chattanooga Downtown for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 784 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 8.45
E
Eddie • family_with_children • us
5
Would never stay again.
Pros:

Breakfast was the best thing.

Cons:

The sofa bed needed to be put in the trash. The room was next to the highway. Noise day and night, with auto and large trucks.

2026-07-24 • via Nuitee
K
Kariem • extended_group • us
4
DONT CHARGE FOR PARKING!!
Pros:

The staff was excellent! Very helpful and friendly.

Cons:

Having to pay for parking is an absolute insult!!! The hotel is located on the other side of a highway from downtown with hardly anything around it. Non-hotel guests wont be parking in the lot...so don't charge for parking!
Spotty WIFI. A friend was 4 doors down had a good connection, I had spotty access at best.

2026-07-20 • via Nuitee
M
Matt • family_with_children • us
8
Pros:

Breakfast was overall great. Pancake machine was down but that didn’t bother me.

Cons:

Pull up bar in the fitness room.

2026-07-18 • via Nuitee
J
jeannine • solo_traveller • us
8
Pros:

Cleanliness

Cons:

The price of rhe hotel and there was a fee for parking.

2026-07-17 • via Nuitee
B
Brady • family_with_children • us
4
Scammers
Pros:

I didn’t really like the property at all. I just needed to sleep from driving all day.

Cons:

The property showed that I had booked through Booking.com and it was already paid for, but they didn’t receive the funds from Booking.com. I explained that that’s something you gotta take up with them, but here’s my receipt from the website stating that it was paid for, and they also could see on their end that it was paid for. They wanted me to pay again directly to them. I immediately said no, and left. In my opinion, this seems like a scam.

2026-07-12 • via Nuitee
M
Margaret • solo_traveller • us
9
Cons:

I walked. It turned out to be farther from downtown.

2026-07-04 • via Nuitee
D
David • solo_traveller • gb
10
Really lovely stay for visiting Chattanooga
Pros:

Very friendly staff and a short walk into the centre

Cons:

Nothing

2026-06-26 • via Nuitee
R
Ryan • couple • us
10
2026-06-25 • via Nuitee
W
William • solo_traveller • us
9
2026-06-14 • via Nuitee
G
Gray • solo_traveller • us
9
Pros:

The bed was very comfortable. The shower was powerful and amazing (We had a handicap accessible room.) The breakfast was warm, fresh and tasted wonderful. I forgot my toothbrush. They gave me one.

Cons:

I requested no feather pillows. My husband is allergic. 3 of the 4 pillows weren't feather, one was.

2026-06-10 • via Nuitee
B
Birgit • couple • de
8
2026-06-08 • via Nuitee
D
Downs • solo_traveller • us
8
Pros:

Very clean. Bed was very comfortable. Front desk staff were very friendly and helpful.

Cons:

No coffee maker in room. Breakfast was ok but the eggs, biscuits and sausage patties seemed to be overcooked.

2026-06-01 • via Nuitee
A
amanda • solo_traveller • us
1
Would never stay here again
Pros:

Nothing really but location was decent

Cons:

The rooms were absolutely filthy... We're talking a pile of hair from the previous people who stayed there dirty. The hallway smelled like they had unhoused individuals staying there. It was god awful. Everything about the room just felt dirty.

2026-06-01 • via Nuitee
V
victoria • couple • us
10
I’ll be back
Pros:

The staff was VERY nice it was a smell of pure freshness when you enter the hotel.the room were very clean.the breakfast was too notch very good they definitely get a A+

Cons:

I loved everything

2026-06-01 • via Nuitee
T
Tonia • solo_traveller • us
10
Pros:

Staff was great, great hospitality and friendly.

2026-05-19 • via Nuitee
N
Nichole • couple • us
10
2026-05-17 • via Nuitee
E
Elizabeth • extended_group • mx
10
2026-05-13 • via Nuitee
E
Ellen • family_with_children • us
9
2026-05-03 • via Nuitee
D
Donna • family_with_children • us
10
Just getting away.
Pros:

Everything all was great plus it was quiet.

Cons:

No fire pit

2026-05-02 • via Nuitee
M
Mariah • couple • us
5
2026-04-30 • via Nuitee