Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (650 reviews)
440 West Martin Luther King Boulevard , Chattanooga , US
+1 423-664-4321

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
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Review Highlights

Pros:
Friendly, helpful staff
Good breakfast
Clean property and rooms
Comfortable beds and strong showers
Convenient location near downtown
Cons:
Unexpected parking fees and payment/booking disputes
Highway/traffic noise
Aging/worn room interiors and bathroom issues (tubs backing up, old bathtub)
Spotty WiFi and limited fitness equipment
One report of alleged booking/payment scam

Categories

Cleanliness
8.8
Many guests described the property and rooms as clean; a few noted a worn interior look and issues like tubs backing up.
Service
9.2
Staff repeatedly praised as very friendly, helpful and accommodating, though one reception incident related to parking/payment was reported.
Location
8.4
Convenient for downtown and walkable for some guests, but several mentioned it sits across a highway and can feel farther from main attractions.
Room Quality
7.4
Beds and showers were described positively by some, but multiple reports of worn interiors, an old bathtub, a bad sofa bed, a locked safe and highway noise lower this score.
Amenities
7.6
Breakfast service is generally good, but some equipment (pancake machine) was down; fitness room lacked a pull-up bar for one guest, WiFi was reported spotty, and parking is handled as a separate/third-party fee.
Value for Money
6.5
Recurring complaints about unexpected parking charges, parking payment disputes and one serious booking/payment complaint materially reduce perceived value.
Food and Beverage
9
Breakfast was frequently praised (omelets, warm/fresh items); minor dislikes noted (turkey sausage) and occasional equipment downtime did not majorly affect sentiment.
Overall Experience
8.7
Generally positive experiences driven by friendly staff, good breakfast and cleanliness for many guests, but recurring negatives (parking fees, noise, occasional facility/payment issues) moderate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located downtown near major attractions like the University of Tennessee and the Tennessee Aquarium, Holiday Inn Express Hotel & Suites Chattanooga Downtown offers easy access to the city's best spots.

Modern Amenities
Enjoy a hot breakfast daily and stay connected with complimentary Wi-Fi during your stay. Take a dip in the indoor pool, work out in the fitness center, or utilize the 24-hour business center and laundry facilities.

Comfortable Rooms
Relax in guest rooms equipped with 32-inch flat-screen TVs, coffee makers, microwaves, and mini-refrigerators. Whether you're here for business or leisure, find everything you need for a comfortable stay at our hotel.

Book your stay at Holiday Inn Express Hotel & Suites Chattanooga Downtown for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 650 reviews
Cleanliness: 8.8
Service: 9.2
Location: 8.4
Room Quality: 7.4
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8.7
K
Karl • couple • us
9
2026-10-31 • via Nuitee
E
Everhart • couple • us
10
It was great the weather was wonderful.
Pros:

The breakfast was pretty good. Just didn't like the turkey sausage. The omelet was good.

Cons:

To have a little bit more on selection of breakfast items.

2026-10-29 • via Nuitee
L
Lauralee • couple • us
7
Pros:

Did not eat

Cons:

Very noisy in our room

2026-10-29 • via Nuitee
J
Jody • family_with_children • us
8
Nice visit
Pros:

Room was fine

Cons:

Missed having in room coffee

2026-10-27 • via Nuitee
C
Connie • solo_traveller • us
10
2026-10-25 • via Nuitee
M
MARIE C • couple • us
10
Great and definitely will come back coz we love Chattanooga!!!
Pros:

The property is so clean. The staff very friendly and very accommodating. The location is so great, close to everywhere.

Cons:

You have to pay for parking however our parking fee was waived because of being an IHG member.

2026-10-21 • via Nuitee
D
Daniela • extended_group • co
8
2026-10-21 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-17 • via Nuitee
A
Adams • family_with_children • us
10
2026-10-15 • via Nuitee
B
Brittany • couple • us
9
Pros:

Easy to find and staff was exceptional

Cons:

We were on second floor which actually is almost floor level so the traffic was loud

2026-10-12 • via Nuitee
W
Wayne • couple • us
1
Pros:

had to pay almost 16 dollars to park in parking lot a night. Will not stay there again.

Cons:

parking fee

2026-10-10 • via Nuitee
C
Charles • solo_traveller • us
9
2026-10-07 • via Nuitee
P
Peter • couple • au
7
Property was quite good. Parking issues were a problem.
Pros:

Breakfast was quite good.

Cons:

Parking was included in the booking. Lady at reception said that they never include parking in booking as it’s a third party car park.
When I contacted Booking.com regarding this they said it is included.
Waiting for it to be sorted out and getting a refund for the parking that I had to pay for.

2026-10-07 • via Nuitee
A
Amy • solo_traveller • us
6
Pros:

Not terribly far from downtown

Cons:

Bathtub needs to be replaced. Seemed old

2026-09-14 • via Nuitee
K
Kia • family_with_children • us
9
2026-09-11 • via Nuitee
O
O'Banner • solo_traveller • us
10
2026-09-04 • via Nuitee
L
Lang • solo_traveller • us
10
2026-09-02 • via Nuitee
R
Robin • extended_group • us
7
Cons:

The room was clean but the interior has a worn look. The only other thing is the safe was locked so we couldn't use it. And the tub was backing up.

2026-08-27 • via Nuitee
H
Hinano • extended_group • jp
8
2026-08-16 • via Nuitee
D
Duval • couple • us
10
2026-08-13 • via Nuitee