Holiday Inn Express & Suites Niagara Falls by IHG

Hotels
•
Holiday Inn Express
6.6 (862 reviews)
10111 Niagara Falls Boulevard , Niagara Falls , US
+1 716-298-4500

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (Hailey mentioned)
Good location
Newly renovated rooms
Comfortable beds
Positive breakfast experience noted by some
Cons:
Ongoing construction (closed fitness, crowded breakfast, disruption)
Bathroom smells, mildew/mold concerns
Pool debris and safety issue (scraped knee)
Poor value for money / high price during construction
Missing in-room supplies (no bottled water, empty tissue box)

Categories

Cleanliness
4.5
Multiple guests reported unpleasant bathroom smells, mildew-like odor on the shower curtain and mold in ceiling panels despite some comments that rooms appeared clean and freshly renovated.
Service
9.8
Staff repeatedly praised (named front-desk agent Hailey, friendly/helpful staff noted); communication issues about construction were reported but front‑line service itself received strong positive mentions.
Location
9
Several guests explicitly said the location was good for their visit; location was cited as a clear positive factor.
Room Quality
6.5
Rooms described as newly renovated, modern and generally comfortable, but issues with blackout curtains, ventilation (steamy bathrooms), and early signs of mold reduce the score.
Amenities
5.5
Amenities impacted by ongoing construction: fitness room closed, pool described as small with debris, some missing in-room supplies (water bottle), and crowded breakfast seating during renovation.
Value for Money
4.5
Multiple guests felt the price was not justified given the active construction, closed facilities, and disruptions — several specifically called the stay not worth the charged rate.
Food and Beverage
7
Mixed but generally positive: one guest called the breakfast exceptional with fresh offerings, while others noted crowded/limited seating and only an 'okay' breakfast experience.
Overall Experience
6
Overall mixed: good staff and renovated rooms were positives, but pervasive construction, cleanliness concerns in some areas, and value complaints led to an average overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location: Adjacent to Niagara Falls International Airport and only 7 miles from the falls, Holiday Inn Express Niagara Falls offers a prime location for travelers looking to explore the beauty of the area.

Fantastic Amenities: Enjoy a relaxing stay with an indoor heated pool, daily hot buffet breakfast, fitness center, on-site ATM, and a 24-hour front desk. The business center with fax, copy, and print services caters to all your work needs.

Comfortable Rooms: Each room is equipped with a microwave, refrigerator, work desk, cable TV, and free Wi-Fi, ensuring a comfortable and convenient stay for all guests.

Book your stay at Holiday Inn Express Niagara Falls now and experience the perfect blend of convenience and comfort during your visit to this breathtaking destination.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-09-30 until 2026-08-14
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: BUF

Location

Guest Reviews

6.6
Based on 862 reviews
Cleanliness: 4.5
Service: 9.8
Location: 9
Room Quality: 6.5
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 7
Overall Experience: 6
K
Kelli • extended_group • us
10
2026-10-19 • via Nuitee
O
Oscar • family_with_children • us
7
Pros:

The Staff

Cons:

The bathroom smell like poop, and they were on a construction project for the hotel

2026-10-11 • via Nuitee
N
Norma • extended_group • us
9
All in all not bad.
Pros:

It was in a good location for our visit

Cons:

That it was under construction therefore fitness room closed and very crowded for breakfast. Also the pool had debris at the bottom which I scrapped my knee. But I was warned about the construction just didn’t think it was going to look like that.

2026-09-11 • via Nuitee
M
Melissa • solo_traveller • us
5
Pros:

We were never informed the hotel was under construction until the day of arrival...the pool area was to small for the hotel size...breakfast was okay but the room that they served it in was barely enough room to sit down..I understand it was under construction but they should if thought about ahead of time..rooms were clean and fresh so that was a plus..overall the hotel was okay

Cons:

Communication

2026-09-08 • via Nuitee
S
Sabita • solo_traveller • ca
7
Pros:

I really enjoyed my stay at the Holiday Inn. The newly renovated rooms were clean, modern, and comfortable, which made for a very pleasant experience. The highlight for me, though, was the breakfast—it was exceptional, with a great selection and everything tasting fresh and delicious. Overall, I was very pleased with my stay.

Cons:

I really enjoyed my stay at the Holiday Inn. The newly renovated rooms were clean, modern, and comfortable, which made for a very pleasant experience. The highlight for me, though, was the breakfast, it was exceptional, with a great selection and everything tasted There were a few things that I feel should be brought to management’s attention, particularly because the room was newly renovated.

My room was 311, and unfortunately, the bright exterior light coming into the room made it very difficult to sleep. The blackout curtain only came down about halfway, leaving a significant amount of light coming through the window throughout the night. It took me well over an hour to fall asleep because of this. Considering that I paid approximately $450 for one night, I really expected to be able to get a good night’s sleep. Proper blackout coverage would make a significant difference.

I also noticed an issue with the bathroom ventilation. Although there is a ventilation opening, there does not appear to be an active fan to remove moisture while showering. The bathroom became extremely steamy, and I noticed some dark spots already developing on the shower ceiling. The shower curtain also had a noticeable mildew-like smell when it was pulled or moved. This was disappointing to see in a newly renovated room and is something I would recommend addressing promptly to prevent moisture and mold issues from developing.

Another small but important detail was the tissue box. We were a party of four, and the box had only a small number of tissues left when we arrived. It was completely empty by the following morning. Housekeeping should ideally notice when supplies are nearly depleted and replace them, or leave an additional box available, especially in a room accommodating multiple guests.

I completely understand that the property is still in the process of renovation, and I was very impressed with the newly renovated room overall.

2026-09-07 • via Nuitee
S
Sudhir • family_with_children • us
3
Not at all worth for the price charged
Pros:

Location

Cons:

Most of all except the location- services are bad- not even water bottle in room.

2026-09-05 • via Nuitee
J
Jennifer • family_with_children • us
6
The bed was comfortable and the staff was nice but didn’t like the price under construction
Pros:

The staff was friendly and helpful.

Cons:

Hotel had some flaws after construction. There was mold in some ceiling panels on the 3rd floor. The elevator light came on with arrow up but then went down 🤷🏼‍♀️. I was not very happy to pay 220 a night for a hotel under construction and I didn’t know about it until after I booked.

2026-08-31 • via Nuitee
K
Kenda • family_with_children • us
9
Pros:

The staff was wonderful! Hailey at the front desk was amazing!

2026-08-30 • via Nuitee
E
Erica • couple • us
5
2026-08-30 • via Nuitee
L
Latt • family_with_children • us
8
2026-08-29 • via Nuitee
S
Sharon • family_with_children • us
6
It provided the necessities
Cons:

There was construction. It was very hard to hear when checking in

2026-08-28 • via Nuitee
S
Sharon • family_with_children • us
6
Ok
Pros:

Ok

2026-08-25 • via Nuitee
F
Farhan • couple • us
4
Stay overall ok but they have to improve breakfast ingredients mean they have to make some healthy breakfast Ty
Pros:

Staff is nice & friendly

Cons:

Construction noise & emergency alarm makes you upset

2026-08-17 • via Nuitee
V
Vitalii • extended_group • us
7
2026-08-13 • via Nuitee
Y
yesenia • couple • co
10
Muy buena la experiencia
Pros:

La amabilidad

Cons:

Muy lejos

2026-08-13 • via Nuitee
T
Tamim • solo_traveller • us
10
2026-08-13 • via Nuitee
C
Challa • family_with_children • us
8
Excellent. Will definitely book again on future
Pros:

Cleanliness, location, front desk

Cons:

Break fast cafeteria is congested

2026-08-08 • via Nuitee
Y
yosef • solo_traveller • il
10
2026-08-05 • via Nuitee
S
Sadullah • family_with_children • us
9
2026-08-05 • via Nuitee
S
Saqib • family_with_children • ae
1
2026-07-23 • via Nuitee