Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms and regular housekeeping
Polite, helpful and attentive staff (reception and breakfast team)
Excellent breakfast selection and quality
Convenient location (next to Sondrio metro)
Cons:
Pool/fitness/sauna often closed or not disclosed
Noise/soundproofing issues reported by at least one guest
Some rooms/facilities appear outdated and in need of renovation
Inconsistent front desk service and misinformation at check-in

Categories

Cleanliness
8.8
Rooms were frequently described as very clean and cleaned regularly; a few guests noted the room/bathroom could use more careful cleaning.
Service
9
Multiple mentions of polite, helpful and attentive staff (special callouts for reception and breakfast team) though a few reports of inconsistent front desk behaviour and misinformation.
Location
9
Consistently praised for a perfect, convenient location (next to Sondrio metro, easy access to sights), with some comments that the immediate neighbourhood can feel a bit run-down.
Room Quality
8
Mixed notes: some rooms described as modern with high-end finishes (marble bathrooms, smart TV), others small or a bit dated and in need of renovation.
Amenities
6.5
Significant negative sentiment: repeatedly reported that pool, fitness centre and sauna were closed or unavailable (sometimes not disclosed at booking), despite being advertised.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
9.2
Breakfast repeatedly praised (good selection, fresh juice, excellent coffee); restaurant food and presentation also received positive remarks.
Overall Experience
9
Generally positive stays highlighted by friendly staff, excellent breakfast and convenient location; amenity closures (pool/fitness) and some inconsistencies tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Accommodations
Experience modern-style rooms at Crowne Plaza Milan City, equipped with satellite TV and elegant marble bathrooms for the ultimate comfort during your stay.

Gastronomic Delights
Indulge in the delectable breakfast buffet showcasing a variety of sweet and savoury treats, and savor international cuisine at the Metropolitan Restaurant for a culinary journey like no other.

Wellness and Leisure
Unwind at the well-equipped gym with stunning city views, relax in the Turkish bath and sauna, or pamper yourself with beauty treatments, ensuring a rejuvenating experience at Milan City.

Book now to elevate your stay at Crowne Plaza Milan City and create unforgettable memories in the heart of Milan.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 14, 2026 until Mon, May 31, 2027
Spa/wellness center is closed from 2027-01-31 until 2026-10-10
Fitness center is closed from 2027-01-31 until 2026-10-10
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXP

Location

Guest Reviews

8.5
Based on 1914 reviews
Cleanliness: 8.8
Service: 9
Location: 9
Room Quality: 8
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 9.2
Overall Experience: 9
A
Anouk • couple • ch
4
Pros:

Tellement bruyant que malgré une promesse d’insonorisation nous n avons pas fermé l oeil de la nuit!

2026-10-31 • via Nuitee
J
Jiri • solo_traveller • cz
8
2026-10-31 • via Nuitee
R
Robert Rey • extended_group • us
10
I had a pleasant stay at Crowne Plaza Milan City! One of the highlights was the attentive customer service at the front
2026-10-31 • via Nuitee
S
Salvatore • couple • us
10
2026-10-28 • via Nuitee
E
Ela • couple • tr
8
2026-10-27 • via Nuitee
N
Neset • solo_traveller • be
10
2026-10-26 • via Nuitee
S
Sean • couple • lu
7
2026-10-25 • via Nuitee
M
Michael • solo_traveller • de
8
2026-10-23 • via Nuitee
R
Rosmarie • family_with_children • ch
8
2026-10-22 • via Nuitee
E
Elena • solo_traveller • it
8
2026-10-21 • via Nuitee
O
Oscar • family_with_children • it
8
2026-10-20 • via Nuitee
A
Ahmed • extended_group • pl
8
2026-10-17 • via Nuitee
D
Drew • family_with_children • dk
1
Pros:

The room was fine and very normal but small

Cons:

The property had its highlights of having a pool and a sauna facility, but this is not the case. It's hidden in the fine print these these facilities are actually not available.
They have them as featured facilities on their website, but you cannot use them

2026-10-17 • via Nuitee
G
Giada • solo_traveller • it
10
2026-10-17 • via Nuitee
L
Lee • couple • hk
9
Pros:

Staff are polite and helpful
Room was clean

2026-10-17 • via Nuitee
R
Rebecca • couple • gb
3
2026-10-15 • via Nuitee
L
Lee • couple • hk
9
Pros:

Staff were polite and friendly. Location is excellent, next to Sondrio metro station.

2026-10-15 • via Nuitee
J
Janani • couple • ch
6
Perfect location. Very clean
Pros:

The room was very clean and was cleaned regularly throughout our stay. All the staff were very friendly, and the breakfast team was especially amazing! They were extremely friendly, helpful, attentive, and welcoming. Their excellent service made our stay even more enjoyable. Thank you for the great hospitality!

Cons:

I booked this hotel because it offers a fitness centre, a sauna and a swimming pool. Unfortunately, when we checked in, we were informed that the fitness centre and swimming pool were unavailable due to renovation work. Guests should be informed about this before booking or arriving at the hotel. I understand that the pool may be less important because of the weather, but the fitness centre was important to us. It was disappointing not to receive this information in advance. Better communication with guests is needed.

2026-10-15 • via Nuitee
M
Mariami • solo_traveller • ge
9
Pros:

The staff is friendly, especially Ms. Monica at the reception. She is very friendly, supportive, helpful, and professional. A special thanks to her for making the experience so pleasant! ❤️

The location is great, and everything was good overall.

Cons:

The facilities are a bit outdated and would benefit from renovation, especially the room and bathroom. The room also needs more thorough and careful cleaning.

2026-10-13 • via Nuitee
N
Nikki • couple • gb
8
Excellent choice for a comfortable stay in Milan
Pros:

Excellent breakfast good selection of hot and cold food. Fresh juice and Excellent coffee.
Staff were Excellent very accommodating.

Cons:

The pool was closed

2026-10-12 • via Nuitee